We are Lean and Agile

Lean Process Modeler and strategic workshops - We are Lean and Agile

The software helps you deliver continuous improvement in your organisations. A platform that helps you map, model and improve your processes faster and better. Save time for your analysts, enable lean across your organisations, identify benefits of change and speed up your delivery, if they sound good get in contact

Features

  • Workshop friendly process modeller and continuous improvement platform
  • Electronic interactive post it sessions and rapid process prototyping
  • Analayse your processes, compare costs, time, value and bottlenecks
  • Online collaboration and sharing of process maps
  • Create process documentation and digital handbook for training/audit
  • Multiple swimlanes available with one click
  • User friendly icons with the ability to add more
  • Gather feedback directly on your maps electronically
  • Enterprise options available for organisational transformation
  • Reports, maps and statistics provided with easy export

Benefits

  • Save 20-40% time for your analysts
  • Build better business cases with fully costed process models
  • Better stakeholder ownership of maps built in the workshop
  • Easy sharing, collaboration and building of process models
  • Easy to compare and assess different process options or phases
  • Cloud hosted on Azure - Full SAAS service
  • Rapid deployment
  • Support for inexperienced teams, new to lean or service improvement
  • Simulation mode to assist with resource smoothing
  • Process handbooks for audit, training and compliance

Pricing

£3800 per instance per year

Service documents

G-Cloud 11

301164319490082

We are Lean and Agile

Andrew Sandford

01803 424050

sales@weareleanandagile.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints HTML5 compatible browser
System requirements
  • HTML5 compatible browser required
  • Requires internet connection

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Within 48 hours for non urgent support.
Weekend support not available
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels Support is standard across all multi user subscriptions
Email and Telephone support available
Webinar support available for suite customers
Support available to third parties No

Onboarding and offboarding

Onboarding and offboarding
Getting started Online tutorials, videos and user guide available
Onsite training available at additional cost
Webinars available for specific customer needs
Online manual and downloadable to a pdf
Service documentation No
End-of-contract data extraction Users are able to extract their data using product export tools
End-of-contract process The customer is responsible for the export of their data using the system tools
At the end of the contract the data will be kept for 6 months then deleted from the cloud.
Data can be deleted earlier for an additional charge

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Mobile devices have an app and browser based support for brainstorm although other elements can be accessed due to size of process maps it would not be effective to work on a mobile phone. Viewer has an app for Microsoft and Apple tablet devices
API No
Customisation available Yes
Description of customisation Adding additional process attributes e.g. IT Systems, Locations
Loading documents to attach
Loading new process icons
These can all be done by suite users with the correct access rights

Scaling

Scaling
Independence of resources Engage Process solutions are hosted by Microsoft Azure with Automatic Upscaling based on %CPU Usage.

Analytics

Analytics
Service usage metrics Yes
Metrics types Service usage can be provided on demand for customers
Enterprise customers have access to a data dashboard detailing usage
Reporting types
  • Real-time dashboards
  • Reports on request

Resellers

Resellers
Supplier type Reseller providing extra support
Organisation whose services are being resold Engage Process

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations European Economic Area (EEA)
User control over data storage and processing locations No
Datacentre security standards Managed by a third party
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with another standard
  • Other
Other data at rest protection approach All Engage Process solutions are hosted with Microsoft Azure. This hosting party was selected for its ultra high level of compliancy, security, global presence, redundancy, and also for its flexibility, compatibility with industry standards and automatic scalability options.

Details of the compliancy and certificates of Microsoft Azure can be found via: https://www.microsoft.com/en-us/trustcenter/compliance/complianceofferings

Detail about the Service Levels are reflected on the Microsoft Azure website via https://azure.microsoft.com/en-us/support/legal/sla/cloud-services/v1_3/

and:
https://azure.microsoft.com/en-us/support/legal/sla/sql-database/v1_1/
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach Tools are available within the modeller to export data from the processes. It can be downloaded in a number of different formats, including Word, Excel, PNG, PDF, Visio, XPDL and XML.
Data export formats
  • CSV
  • Other
Other data export formats
  • Word
  • Visio
  • PDF
  • XPDL
  • BPMN
  • PNG
  • Excel
  • Engage Files
Data import formats
  • CSV
  • Other
Other data import formats
  • Engage File
  • XPDL
  • BPMN
  • BPM One
  • Protos
  • Mavim
  • Excel

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Other
Other protection between networks Customers can limit logins to only allow certain IP addresses or ranges
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Other
Other protection within supplier network We rely on the standard Microsoft Azure security offerings. Solutions are hosted with Microsoft Azure, with one of the highest and highest certified levels of security, monitored 24x7.

Availability and resilience

Availability and resilience
Guaranteed availability The Engage Process SLA guarantees 98% availability. Since the first launch of Engage Process as a SaaS solution, the availability has met over 99.9%.
The availability performance of Microsoft Azure is among the highest in the world. Also, any product update by Engage Process is staged for production without any disruption to production.
Our database and other storage is mirrored on three servers. Using Microsoft Azure we can spawn new or additional servers for the app and web services within 15 minutes whenever an expansion is needed. We can even distribute them over several geolocations if needed.
Approach to resilience Our database and other storage is mirrored on three servers. Using Microsoft Azure we can spawn new or additional servers for the app and web services within 15 minutes whenever an expansion is needed. We can even distribute them over several geolocations if needed.
Outage reporting If the service is out for longer than 2 hours, all customer contacts will be notified by e-mail alerts.
The Engage Process Suite has been available as a SaaS service for 6 years now, always hosted with Microsoft Azure. During this time our customers have experience 1 outage of 10 minutes and 1 outage of 2 hours. The Microsoft Azure service ranks among the highest reliable available in the world. The instances are so rare that we have not seen a need to monitor or report outages.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels Access is controlled by customers in standard user groups depending on the user status i.e. System admin, modeller and viewer users.
Engage Process offers access via username and password. Https can be elected by the customers as well as limiting use of the service from a limited number of IP-addresses.
Access controls can be applied to a very granular level of individual maps and brainstorms
Access restriction testing frequency At least once a year
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information You control when users can access audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified No
Security governance approach The Engage Process solutions are hosted with Microsoft Azure. See the first section of this paper for all certifications of Microsoft Azure.
Information security policies and processes In addition to the extensive Compliancy standards and certifications of Microsoft Azure, Engage Process has a Privacy and Security Policy that is signed by all personnel.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach The Engage Process solutions are completely developed in-house by dedicated development staff. The developed team uses scrum standards. New functions and features are continuously developed, configured into the tooling and deployed following 2-week“sprints”.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Microsoft Azure is highly certified and full time monitored by Microsoft Azure staff.
Engage does not add any extra monitoring to that. Trusting the service of Microsoft Azure we have not experienced a single threat in the past 6 years.
Engage Process development staff has built a strong reputation in the past 6 years, since the start of the SaaS service of our products, to find-fix-deploy a patch or complete solution to any bug in the software within 1 working day. The team is highly responsive and has proven its ability to find solutions instantly.
Protective monitoring type Supplier-defined controls
Protective monitoring approach As far as responsiveness of the development team is concerned; Engage Process development staff has built a strong reputation in the past 6 years, since the start of the SaaS service of our products, to find-fix-deploy a patch or complete solution to any bug in the software within 1 working day. The team is highly responsive and has proven its ability to find solutions instantly.
Incident management type Supplier-defined controls
Incident management approach Users report incidents through phone, email or online forms.
All incidents are reviewed and triaged by our development team.
Incident reports are provided through email, newsletter and through webinars/conference sessions

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £3800 per instance per year
Discount for educational organisations Yes
Free trial available Yes
Description of free trial Free 1 month trial of the suite.
Also included an introductory webinar to get you started (optional)
Link to free trial https://weareleanandagile.com/contact-us/

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions
Service documents
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