Intercity Technology Limited

Managed Security Service

Managed Internet security service utilising the latest in unified threat prevention technology and content filtering to the standards set by Becta. Provision of Internet access via the Imerja cloud or utilising the customer's own choice of ISP. This is a cloud based service but can be premise based if required.


  • Secure managed internet provision
  • Perimeter Security, URL Filtering, Web Antivirus, Web Proxy
  • Email antivirus, email antispam, remote access, reporting
  • Optional resilience


  • Fully managed service
  • Service continually monitored
  • Meets filtering standards for schools and higher education


£4656 per licence per year

Service documents

G-Cloud 9


Intercity Technology Limited

Chris Fletcher

0330 332 7933

Service scope

Service scope
Service constraints The service requires cloud connectivity.
System requirements The service requires cloud connectivity

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Response targets are as follows: P1 (critical) 30 minutes; P2 (major) 1 hour; P3 (service-affecting) 4 hours and P4 (notable) 8 hours. If the support hours are anything other than 24x7 then the incident 'clock' is paused outside of the support hours. Change request service targets are: Standard, Emergency, 4 hours; Non-standard, as specified in the change request and Standard, 48 hours.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Yes, at extra cost
Support levels Support Levels vary depending on client criteria.

Support cover hour options;
Extended Business Hours (08:00am - 19:00pm, normal business days), Our of Hours (19:00pm - 08:00am incl. weekends & public holidays), and 24x7x365 (00:00am - 00:00pm incl. weekends & public holidays)

Technical Account Manager / Cloud Support Engineer provision is optionally available.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started The service is activated according to client requirements. Training is available. Full on-boarding and transition support is included.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction Client data is made available to the client upon request at the conclusion of the contract.
End-of-contract process The service includes the off-boarding of client data, client related documentation, and client connectivity.

Using the service

Using the service
Web browser interface No
Command line interface No


Scaling available No
Independence of resources Independence of resources, performance levels, and scaling are based on defined criteria.
Usage notifications Yes
Usage reporting Email


Infrastructure or application metrics Yes
Metrics types Other
Other metrics
  • Availability
  • Incidents
Reporting types
  • Regular reports
  • Reports on request


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Supplier-defined controls
Penetration testing frequency At least every 6 months
Penetration testing approach ‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest Physical access control, complying with another standard
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach A third-party destruction service

Backup and recovery

Backup and recovery
Backup and recovery Yes
What’s backed up Service Configuration Files
Backup controls Backups are based on defined client criteria
Datacentre setup
  • Multiple datacentres with disaster recovery
  • Multiple datacentres
Scheduling backups Supplier controls the whole backup schedule
Backup recovery Users contact the support team

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks Private network or public sector network
Data protection within supplier network Other
Other protection within supplier network Data protection is provisioned by the client.

Availability and resilience

Availability and resilience
Guaranteed availability Service levels vary based on contracted criteria. Service levels include contracted availability with commercial penalties. The process to refund users is agreed with the client at contract outset.
Approach to resilience This information is available on request.
Outage reporting The service is monitored 24x7x365 and any outages are automatically recorded and investigated immediately. Any service outages (planned or otherwise) are reported to affected users by email and/or telephone.

Identity and authentication

Identity and authentication
User authentication Dedicated link (for example VPN)
Access restrictions in management interfaces and support channels All management interfaces are isolated on dedicated equipment and accessible only from a secure operations centre. All support activity is also isolated to the operations centre.
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Dedicated link (for example VPN)
Devices users manage the service through
  • Dedicated device on a segregated network (providers own provision)
  • Dedicated device on a government network (for example PSN)
  • Dedicated device over multiple services or networks

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for Between 1 month and 6 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for Between 1 month and 6 months
How long system logs are stored for Between 1 month and 6 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 ISOQAR Limited
ISO/IEC 27001 accreditation date 29 September 2016
What the ISO/IEC 27001 doesn’t cover Commercial agreements are not covered under ISO 27001 certification.
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security accreditations Yes
Any other security accreditations Cyber Essentials Certification, 11 February 2016

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation Yes
Security governance standards ISO/IEC 27001
Information security policies and processes ISO27001 is enforced through 6 monthly external audits and regular internal audit reporting.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach Configuration and Change Management is in accordance with ISO27001 certification
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach Vulnerability management is in accordance with ISO27001 certification
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach Protective monitoring is in accordance with ISO27001 certification
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach Incident management is in accordance with ISO27001 certification

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

Separation between users
Virtualisation technology used to keep applications and users sharing the same infrastructure apart No

Energy efficiency

Energy efficiency
Energy-efficient datacentres Yes


Price £4656 per licence per year
Discount for educational organisations No
Free trial available No


Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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