Redinet Ltd

Veeam Cloud Connect

Veeam Cloud Connect offers simple, straight forward incremental back up and disaster recovery with minimal fuss. Without the need for expensive infrastructure, it provides a cost effective way to protect your data.


  • Hosted offsite backups
  • Full-site failover to a remote DR site from anywhere
  • Complete visibility and control
  • 1-click failover orchestration for quick execution and site failover testing
  • Full and partial failback to restore normal business operations
  • End-to-end encryption


  • Quick and simple to set up
  • Enables DRaaS as part of a comprehensive availability strategy
  • Affordable and efficient image-based VM replication
  • Failover testing for failover simulation, without disrupting production workloads
  • Recover data in hosted repositories directly from the backup console


£5 per person per month

  • Education pricing available
  • Free trial available

Service documents

G-Cloud 10


Redinet Ltd

Colin Bridle


Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints N/A
System requirements On-premise installation of Veeam Backup & Replication v9+

User support

User support
Email or online ticketing support Yes, at extra cost
Support response times 1 working hour hour valid response time
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels We provide support from Monday to Friday 9am to 5pm remote support through to our of hours on site support. Cost will vary depending on the package the buyer requires. £50 per hour workshop time. £650 per day per onsite engineer Please see our SFIA rate card for further detail
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Documentation is available from within the customer's own installation of Veeam Backup & Replication.
Service documentation Yes
Documentation formats HTML
End-of-contract data extraction Contact us for details - we can offer various methods, depending on the customer requirements.
End-of-contract process Contact us details.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
Application to install Yes
Compatible operating systems
  • Linux or Unix
  • Windows
  • Other
Designed for use on mobile devices No
Accessibility standards None or don’t know
Description of accessibility Veeam Cloud Connect Backup & Replication, is accessed via the customer's on-premise Veeam Management Console in most cases. In a site-failure situation, failover plans can be initiated by a browser-based portal.
Accessibility testing N/A
Customisation available No


Independence of resources Multiple Veeam Cloud Connect gateways, and the underlying infrastructure (Dynamic Resource Scheduling, and guardrailing for example).


Service usage metrics Yes
Metrics types Metrics are provided by the customer's own Veeam Backup & Replication Management Console


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest Other
Other data at rest protection approach Customer is able to specify encryption at rest from within the Veeam Backup & Replication Management Console
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Using the Veeam Backup & Replication Management Console
Data export formats Other
Other data export formats
  • VBK
  • VMDK
  • Individual guest files
Data import formats Other
Other data import formats
  • VBK
  • VMDK

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability Our Standard SLA is a Valid 1 Hr response to all issues. Helpdesk tickets are not just logged but validated, given an onwer and responded to within 1 Hour SLAs for uptime depend on the Services supplied. Our Datacentre is a Tier3 datacentre and currently has a 100% uptime on services we use within it. Individual Service uptime SLAs are supplied by Hardware Vendors, and software suppliers as components, that build up to Services we supply
Approach to resilience Our platform, the infrastructure, and the datacentre(s) we use are designed with resilience in mind. Further information is available on request.
Outage reporting Issues with the service can be seen via the Veeam Backup & Replication Management Console

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels Access is restricted according to our ISO 27001 policy. We use only RBAC (Role-Based Access Controls) where possible, for example.
Access restriction testing frequency At least every 6 months
Management access authentication
  • Dedicated link (for example VPN)
  • Username or password
  • Other

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for Between 1 month and 6 months
How long system logs are stored for Between 1 month and 6 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 Lloyd's Register Quality Assurance Ltd
ISO/IEC 27001 accreditation date Current Issue Date: 27 January 2017
What the ISO/IEC 27001 doesn’t cover The scope of this approval is applicable to:
Activities including and associated with the provision of IT based server hosting, support services and equipment reselling. Statement of Applicability V5.
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes ISO 27001

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach We run change Control and configuration management in our ITIL framework. Configuration and Change Control is applied to any service affecting multiple customers, and individual changes are controlled in bespoke tailored Service as part of our Dedicated Hosting and Support Agreements
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach We operate within a Tier3 Datacentre, and are protected from DDoS attacks using software controlled by the datacentre We have an Annual Penetration Test by an External Party, and we assess and fix items found regularly We are audited multiple times a year with our ISO 27001 accreditation, and our Internet Security group (ISG) meet monthly to assess risks, check status of actions, and research on recent and upcoming potential threats to us and our customers
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach Within our ISO 27001 controls we have penetration testing We have Perimeter firewalls which are checked daily We have monitoring and alerting setup with two different vendor COTs products to keep the teams alert. The ISG will meet immediately upon finding of any incidents, we meet (at least) quarterly to review risks and any incidents service requests, or events that occur
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach We have a central incident management ledger and run Incident and problem management within our ITIL designed Service Desk

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No


Price £5 per person per month
Discount for educational organisations Yes
Free trial available Yes
Description of free trial Free trials are possible, depending on what is required.


Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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