SoftwareONE

Flexera CloudScape

With CloudScape, every IT decision will be well informed because you can illuminate your entire IT landscape. This insight empowers you to quickly and efficiently navigate to the cloud using an accurate analysis of what workloads should be migrated—and in what order.

Features

  • Complete application dependency mapping.
  • Automated and intelligence cloud migration prioritization.
  • Data-driven decisions.
  • IaaS cost modeling.
  • Migrate with integrations.
  • Validate and optimize your IT infrastructure.

Benefits

  • Create business-cases for clouds, instance, buying types and resource provisioning.
  • Visualize operational risk from poorly-performing servers, and where savings are.
  • Executive summary samples data and visualizations from across your platform.
  • Make decisions based on the true state of your IT.
  • Estate views, from high-level services to granular device-level detail.
  • Enable the management and planning for continual IT transformation.
  • Understand what assets exist in your CMDB for incident planning.
  • Populate your CMDB, continually update and monitor with discovery/analytics.

Pricing

£78 a server a year

  • Education pricing available
  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at technology-products.uk@softwareone.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

3 0 0 6 6 8 0 1 1 8 0 6 1 5 1

Contact

SoftwareONE Tom Hook
Telephone: +44 203 005 0238
Email: technology-products.uk@softwareone.com

Service scope

Software add-on or extension
No
Cloud deployment model
Public cloud
Service constraints
No
System requirements
  • Supported Browser is required for access.
  • Credentials required: CSP Portal integration for billing data via credentials/auth/token.

User support

Email or online ticketing support
Email or online ticketing
Support response times
"This would depend upon Severity and negotiated Support contract. Typically for Gold Support, responses are elicited within 30 minutes for Sev1, or up to 8 business hours for Sev4.
More information on Support Levels (Gold / Silver) can be found by contacting Flexera."
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Flexera offer two levels of support. More details can be found on the Flexera website - https://community.flexera.com/t5/Flexera-Community/ct-p/Flexera_Community. A 'Customer Success Manager' is provided for customers to drive success at each account. The CSM is typically not charged for.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Flexera offer both onsite and web-based training for customer, with most web-based training videos being free for customers. Extensive documentation for the product exists, both in PDF format or in-context HTML for accessing when using the Web UI. In general terms, the data presented is simple to understand, unambigous, and logically presented - most customers with basic Cloud Service Provider data understanding can use the UI.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Users can export data via a number of methods, such as via the Admin UIs or APIs - into standard output formats such as CSV/XLS.
End-of-contract process
Exit support to be mutually agreed

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Firefox
  • Chrome
Application to install
No
Designed for use on mobile devices
No
Service interface
Yes
Description of service interface
Flexera CloudScape provides a web-based browser interface to the service, using standard browser controls and access to obtain the information. Configuration of the Cloudscape discovery device is performed via the Service Interface, as are the Analytics and reports that are presented.
Configurations and reporting is saved for the users, by using controls presented, and further levels of access and viewing of data is available. The interfacea aligns to the current standard UI Flexera provides across Flexera One solutions.
Accessibility standards
None or don’t know
Description of accessibility
Via Browser
Accessibility testing
No specific testing on assistive technology.
API
Yes
What users can and can't do using the API
Push and pull Asset/Stag tagging conventions, pull performance data, integrate with CMDBs.
API documentation
Yes
API documentation formats
HTML
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
After the Discovery process, users can customize the service interface confirming discovered applications stacks into Business Services, validating installed applications and preparing data for Cloud migration. The Service can be customized in terms of reporting and dashboarding. Custom tagging and report generation is also available.

Scaling

Independence of resources
This is a web based solution with no seat restrictions and user access privilege levels (read only, read/write, etc.)

Analytics

Service usage metrics
No

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Flexera

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
  • Other locations
User control over data storage and processing locations
Yes
Datacentre security standards
Supplier-defined controls
Penetration testing frequency
At least every 6 months
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Physical access control, complying with another standard
Data sanitisation process
No
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
Most data is presented via the administrative Web-UI, and can then be exported using built-in functions to extract to CSV formats.
Data export formats
  • CSV
  • Other
Other data export formats
  • XLS
  • XLSX
  • PPT
  • PDF
Data import formats
  • CSV
  • Other
Other data import formats
  • Directly via API or other connection
  • XLS

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
Other
Other protection within supplier network
Data protection between buyer and supplier networks using CSP security.

Availability and resilience

Guaranteed availability
Flexera will maintain systems/controls designed to maximize Monthly Up-time, minimize outages, and enable notification in event of any unscheduled outage. Excused Outages: Licensee may experience outages in the Cloud Site due to Scheduled Maintenance and/or Emergency Maintenance, as defined in the contract.
Approach to resilience
AWS Hosting:- AWS is architected in a manner to maintain availability of its services through defined programs, processes, and procedures. The AWS Resiliency Program encompasses the processes and procedures by which AWS identifies, responds to, and recovers from a major event or incident within the environment. This program builds upon the traditional approach of addressing contingency management, incorporating elements of business continuity and disaster recovery plans while expanding to consider critical elements of proactive risk mitigation strategies. These strategies include engineering physically separate Availability Zones (AZs) and continuous infrastructure capacity planning.
Outage reporting
Via Web-page showing uptime statistics.

Identity and authentication

User authentication needed
Yes
User authentication
  • Username or password
  • Other
Other user authentication
User identification/email + password although SAML auth is available or SAML based SSO providers like Okta or AD. MFA required upon log ing for all users.
User adds email and password to entry portal
Access restrictions in management interfaces and support channels
With Role-based security permissions, related to the different features, which can be configured to roles or individual users. Users only see what they have been given permission to see. As such, their view to data in the system is constrained by their specific availability rights. Security roles are managed by Client Administrators.
Access restriction testing frequency
At least once a year
Management access authentication
  • Username or password
  • Other
Description of management access authentication
With Role-based security permissions, related to the different features, which can be configured to roles or individual users. Users only see what they have been given permission to see. As such, their view to data in the system is constrained by their specific availability rights. Security roles are managed by Client Administrators.
User identification/email+password although SAML auth is available or SAML based SSO providers like Okta or AD

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
EY CertifyPoint (through AWS hosting)
ISO/IEC 27001 accreditation date
05 November 2019
What the ISO/IEC 27001 doesn’t cover
Flexera's application is not covered but AWS ISO certification covers the underlying PaaS and IaaS resource Flexera uses.
ISO 28000:2007 certification
No
CSA STAR certification
Yes
CSA STAR accreditation date
01/01/2019
CSA STAR certification level
Level 1: CSA STAR Self-Assessment
What the CSA STAR doesn’t cover
None
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
Flexera operate a multi-faceted approach to Application Security Governance. A Secure Systems/Software Development Lifecycle is active and In addition to the mandatory corporate security training provided through our Learning Cloud, Flexera provides access and encourages training for its engineering staff through Pluralsight. Participation in training provided through Pluralsight, this will become mandatory in 2019 for our engineering staff (to include developers and testers). A clearly defined reporting structure is in place with Senior leadership executing security governance and reviews regularly. More details can be provided on demand.
Information security policies and processes
Flexera's Security and Compliance Program is based on the ISO 27001 Information Security Management System (ISMS). We have defined policies that govern our security policies and processes and continually update our security program to be consistent with applicable legal, industry, and regulatory requirements for services that we provide to you under contractual agreement.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Public Cloud hosted Flexera applications are managed within a change management methodology that includes processes for the request, review, approval, and verification of changes. Flexera has an established change management committee (CMC) with responsibility for the scheduling and administration of changes. Change requests are submitted in Flexera’s CMS, reviewed by committee, and approved by management during the weekly CMC meetings. For any scheduled high risk changes, test and back out plans will be discussed before the change approval. All changes are assessed by Flexera Data Platform security principals for security impact.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Flexera conducts a formal risk management program to continually identify, assess, mitigate, and monitor risks, and modifies its controls as a result of this process. A risk management assessment is completed on an annual basis at a minimum. Any changes required by the risk mitigation activity will be scheduled and approved in the weekly Change Management Committee (CMC) meetings. AWS provide a comprehensive patch management policy that is in place for mission critical devices, and ensures that software, firmware and operating system patches are identified, tested and installed in a timely manner.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
AWS public cloud hosted applications/infrastructure are monitored using monitoring applications that provide notification of critical system/app events. Customer-facing websites are monitored using different services – one for immediate event notification and another for calculation of SLAs. Events that affect availability of AWS Hosted Cloud applications are investigated, resolved and documented according to procedure by the Site Reliability Engineering department. This team is alerted to any suspicious activity with the alert method varying depending on the severity.
Incident management type
Supplier-defined controls
Incident management approach
Predefined processes exist for Events. The first priority is for the Site Reliability Engineering team to investigate and resolve any issues affecting the availability, stability, performance, or security of the Cloud hosted application/services. If there is no resolution within 15 minutes, an email will be sent to notify members of the SRE, Engineering, Client Success and Customer Support. If after hours, customer support will be notified. Further escalation to the Cloud hosting service provider will occur, if and when identified.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Pricing

Price
£78 a server a year
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
A trial version can be requested during a PoC, this can be supplied with demonstration data. This version is limited to a short time frame for use (i.e. during the PoC) where specific use cases are performed, according to customer requirements.

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at technology-products.uk@softwareone.com. Tell them what format you need. It will help if you say what assistive technology you use.