Bentley Systems (UK) Limited

Bentley Connected Data Environment (CDE) - Implementation

These implementation services are designed to stand up, install and configure a Bentley CDE (Connected Data Environment), a Client-centric, PAS1192/ISO19650 compatible CDE for managing information throughout the Asset Lifecycle. All implementation services follow quality assurance procedures, proven to reduce risk and deliver benefits gained from implementing numerous worldwide solutions.

Features

  • Rapid provisioning of your required core CDE capabilities
  • Rapid enablement of associated benefits
  • Implementation initiation typically within fifteen working days
  • Stand-up the CDE (including AssetWise and ProjectWise CONNECT Edition)
  • Install AssetWise CONNECT Edition and ProjectWise CONNECT Edition
  • Configure AssetWise CONNECT Edition and ProjectWise CONNECT Edition
  • Access to training and coaching for core CDE capabilities
  • Access to episodic services to augment your CDE implementation

Benefits

  • Commence benefits realisation at the earliest opportunity
  • Expedite team productivity through rapid access to learning and support
  • Improve business efficiency through rapid access to standard workflows
  • Reduce implementation risk through proven project management methodologies
  • Solution implementation with proven practices that reduce risk
  • Learning and support to get your team productive quickly
  • Roadmap planning to identify and implement winning strategies
  • Workflow and process implementation to optimise your business’ efficiency
  • Project management ensuring alignment with your business’ goals

Planning

Planning
Planning service Yes
How the planning service works Bentley will closely collaborate with you and define a strategy and plan to implement the CDE. Configuration Workshops is provided to capture required information to define the system configuration. During the workshops phase, we discuss and mutually agree on configuration topics which are required to write a solution description document.
Planning service works with specific services Yes
Hosting or software services the planning service works with
  • Bentley's CDE - Cloud Software - Lot 2
  • Bentley Success Plans - Cloud Support - Lot 3

Training

Training
Training service provided Yes
How the training service works AssetWise System Administration - This course presents an overview of the System Administrations tool. It focuses on the management of templates, relationships and access right and roles. AssetWise User - This training is tailored for users working frequently with the Bentley CDE. In the course, you will learn amongst other how to use the user interface, create & manage documents, work with workflows, create relationships between objects and search & find data within the system. ProjectWise Administrator Client Express - This course presents an overview of the ProjectWise Administrator client application focusing on the options available to administrators from within the client application. ProjectWise User Essentials - This course is for individuals who need to manage documents throughout a project cycle. It presents techniques for working in the integrated environment with design applications, searching for documents, as well as how to use the ProjectWise web interface. Bentley Deliverables Management - ProjectWise Deliverables Management allow for project information exchange between project participants that have a formal relationship with each other as defined by their contracts. We recommend following the train the trainer concepts. The training can be adjusted toward your individual needs based on the SFIA Card rates.
Training is tied to specific services Yes
Services the training service works with
  • Bentley's CDE - Lot 2
  • Bentley Success Plans - Lot 3

Setup and migration

Setup and migration
Setup or migration service available Yes
How the setup or migration service works Bentley will work with you to ensure that the required services are provided to enable you to transition your current solution to CDE CONNECT Edition. Bentley provides services to transition your existing data to Bentley’s cloud provisioned service. Bentley’s CDE team will analyse the existing data that needs to be transferred to the cloud and collaborate with you to get to an agreement on the system configuration, plan and execute an appropriate transition process according to an agreed schedule. Bespoken customisations, database types and versions or integration with non-Bentley products will be reviewed and may require additional services. The consulting, configuration and transition services will be offered as a one-off implementation based on the SFIA Card rates.
Setup or migration service is for specific cloud services Yes
List of supported services
  • Bentley's CDE - Cloud Software - Lot 2
  • Bentley Success Plans - Cloud Support - Lot 3

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service Yes
How the quality assurance and performance testing works Prior to going live with the Bentley cloud solution, we do a latency test to identify the nearest Azure data centre. During operations, Bentley is using Solar Wings for latency monitoring.

Security testing

Security testing
Security services No

Ongoing support

Ongoing support
Ongoing support service No

Service scope

Service scope
Service constraints Access to your/our cloud service; Access to possible on-premise server components and client machines if required. Availability of key personal like stakeholders, business representatives and IT; opening of firewall/ports; read access to local AD;

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Support during the implementation is limited both in terms of effort from Bentley and types of issues to be handled i.e. configuration support questions/issues. They are handled by the assigned Bentley Project Manager via an Issue list document where questions/issues are logged, timelines and resolutions mutually agreed. Technical support questions are handled through the User Support service for the AssetWise Cloud Software whereas response times are covered by SLA and priority. Example, Priority 1 service tickets have a 1 hour response time.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Support levels No additional service levels for implementation or ongoing subscription support . The base subscription covers standard support. Bentley Success Plans can be purchased to achieve additional desired outcomes.

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Staff screening not performed
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Pricing

Pricing
Price £126900 per instance
Discount for educational organisations No

Service documents

pdf document: Pricing document odt document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions pdf document: Modern Slavery statement
Service documents
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