datb limited

datb - Asset Management Suite

An asset management suite delivered as a framework capable of configuration to meet the asset management requirements of organisations of any type.

Features

  • Fully configurable, fully featured asset register
  • Optional mapping integration
  • Optional workflow module
  • Optional forms & process management module
  • Asset condition / performance trending
  • Periodic work management
  • Capable of configuration by buyer's staff to accommodate varying requirements
  • Full web service (XML, JSON) capabilities as client and server

Benefits

  • Can be configured to support any asset type hierarchy
  • Suitable for internal & external access (fault reporting etc.)
  • Scaleable to any number of users and asset base
  • Choice of database platform
  • Can easily be configured to support existing processes
  • Capable of mobile deployment

Pricing

£160 per user per year

  • Education pricing available
  • Free trial available

Service documents

G-Cloud 10

297438469888695

datb limited

Mark Bushman

020 7923 9239

mark.bushman@datb.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints None.
System requirements
  • Developers and users require only a standard web browser
  • Can be deployed to private, public or hybrid cloud environments

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Target 1 hour response within UK business hours. Additional cover can be provided by arrangement.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.0 AA or EN 301 549
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels Support for development and production environments is included within the standard rates for usage of the service. Training, consultancy, mentoring and other services are charged for as indicated within our rate card.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started We provide onsite training and consultancy services as required.

User documentation is included within the online service.
Service documentation Yes
Documentation formats HTML
End-of-contract data extraction The service provides the ability to extract all application data by development users. Where required we can also provide database downloads of all or selected portions of the users' data.
End-of-contract process There are no costs entailed at the end of the contract. Users may download data that they wish to use within another system at no cost.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service All desktop functionality can be accessed using mobile devices.
Accessibility standards WCAG 2.0 AA or EN 301 549
Accessibility testing HTML is reviewed to ensure it is properly formatted with regards to Structural elements such as H Tags to ensure screen reading software can interpret the page structure correctly.

3rd party tools are used (e.g WAVE http://wave.webaim.org/) to scrutinise web pages to ensure all images have appropriate ‘alt’ tags, there are no contrast errors between foreground and background colours to ensure pages are clearly legible to partially sited users.
API No
Customisation available Yes
Description of customisation The service is delivered via the kinodb application development and deployment framework, allowing customers' staff to implement additional functionality as required. See separate entry for 'datb - kinodb enterprise cloud development environment' for details of the kinodb framework.

Scaling

Scaling
Independence of resources Users will typically operate production systems within ring-fenced virtual machines where performance is required to remain within specific limits. Development and other environments may share resources if required; users may elect to dedicate more resources to shared resource pools if necessary.

Analytics

Analytics
Service usage metrics Yes
Metrics types User sessions, memory usage, storage usage, security exceptions, scheduled job activity, application errors, status of backups, development activity and many more metrics are available within the application or via web service.
Reporting types
  • API access
  • Real-time dashboards

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Data may be exported in CSV, XML, PDF, Excel and other formats.
Data export formats
  • CSV
  • ODF
  • Other
Other data export formats
  • XML
  • JSON
Data import formats
  • CSV
  • Other
Other data import formats XML

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability We can offer our services hosted on any Cloud provider; our standard offering uses Verizon's Enterprise Cloud, offering a variety of SLAs tailored to individual requirements. Please contact us for more information.
Approach to resilience Solutions can be delivered using any cloud provider; our standard offering is based on Verizon's enterprise cloud infrastructure, details of which are available on request.
Outage reporting Systems may be monitored and managed using kinodb Manager, enabling automated email alerting of configurable conditions.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels Activities are restricted by user profile. Additionally constraints can be applied preventing access to specified management or application functionality except when authenticated using 2nd or additional factors, or when connecting over a network connection that is known to be secure.
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified No
Security governance approach We believe our security processes to be fully compliant with ISO27001 standards and are in the process of gaining formal accreditation.
Information security policies and processes We have a security policy document - this is formally reviewed quarterly and all staff are required to confirm compliance quarterly. Responsibility for the maintenance of this policy rests with the Technical Director. An exceptions reporting process (reviewed weekly) allows quick visibility and management of any security-related issues.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Rigorous version control and testing is applied to all deployable components. All changes made to any component can be tracked back to the requirement under which the change was made. Our development process (from project inception to release) involves steps to identify and guard against security vulnerabilities.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Our framework may be delivered using any cloud provider; our standard offering uses Verizon's Enterprise Cloud services which are subject to rigorous management of threats, with patches applied appropriately to their risk. Verizon's Security Operation Centers (SOCs), located around the globe, analyse an average of 61 billion security events each year.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Our framework may be delivered using any cloud provider; our standard offering uses Verizon's Enterprise Cloud services which are subject to rigorous management of threats, with patches applied appropriately to their risk. Verizon's Security Operation Centers (SOCs), located around the globe, analyse an average of 61 billion security events each year.

In terms of the security of the enterprise development / deployment framework, we assess each release for any changes in its security 'surface area'. Our operational processes include the close management of any security-related exceptions.
Incident management type Supplier-defined controls
Incident management approach Our processes include categorised exception reporting and management, with all staff aware of their responsibility to raise any exception to our standard processes. Exceptions are reviewed weekly by board-level staff and management responsibility for any required mitigations assigned to attendees of the review meeting. External users may report any exceptions via our standard support facility; relevant exceptions will be raised where appropriate by the support team.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £160 per user per year
Discount for educational organisations Yes
Free trial available Yes
Description of free trial Where appropriate we can provision an unconfigured asset register to allow organisations to configure their asset types within the system to assess the applicability of the solution to their requirements.

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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