Alchemmy Consulting Ltd

Operational Readiness & Transition Management

Alchemmy understands the importance of operational readiness and transition management and helps clients prepare for the change, such that they are fully trained, confident and competent to assume ownership of the new ways of working. This includes, but not limited to monitoring transitional issues and people’s response to the change.

Features

  • Understand the digital operational service requirements
  • Service acceptance review, post go-live planning
  • Operational readiness assessment and development of a transition plan
  • Assessment of readiness for business and technology change
  • Building and sustaining commitment and motivation to change
  • Definition of factors influencing readiness for change
  • Lessons learnt from past initiatives
  • Building awareness for the need for change
  • Ensuring participation and building support
  • Assessing and developing stakeholders’ skills

Benefits

  • Laying the foundation for a successful transition
  • Measuring change and transition effectiveness
  • Optimal use of cloud and digital solutions
  • Training need assessment
  • New way of working
  • Effective transition management

Pricing

£550 per person per day

  • Education pricing available

Service documents

Framework

G-Cloud 11

Service ID

2 9 6 7 1 9 6 7 2 8 1 3 6 8 1

Contact

Alchemmy Consulting Ltd

Alchemmy Digital

0207 112 8651

digital@alchemmy.com

Planning

Planning service
Yes
How the planning service works
We help buyers plan how they will implement cloud hosting or software services by helping them ‘do the right things’ and ‘do the things right’. To ‘do the right things’ we help clients develop winning strategies by understanding how they can benefit from the available technologies and approaches, and helping them make informed choices about what to do, when, and how. To ‘do the things right’ we help clients execute their strategies by helping them shaping, source, mobilizing, and deliver programmes and projects of business and technology change.
Planning service works with specific services
No

Training

Training service provided
Yes
How the training service works
All of our G-Cloud services include increasing the skills and knowledge of the client personnel we work with through knowledge transfer and coaching. The nature and extent of this varies according to client circumstances, needs and aspirations, but we always strive to enhance our clients own capabilities as a result of our work. We can also conduct training needs analysis, and design and deliver formal training programmes, both directly and by ‘train the trainer’
Training is tied to specific services
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
We help buyers migrate to the cloud or between cloud services by working closely with them to define an appropriate migration strategy, developing a detailed migration plan in collaboration with the cloud services provider(s), and ensuring all parties work in collaboration to execute and verify the migration. We ensure that the migration approach is in line with their digital strategy, minimizes the risk of business or service disruption, and represents the most cost-effective approach. As part of supporting the procurement of cloud-based services, we ensure that clients have clear exit plans including understanding how they will be able to migrate between relevant services and service providers, and with appropriate commercial and contractual arrangements to allow this.
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
We help buyers perform quality assurance on cloud, digital, mobile and social technology projects and services by ensuring that all services and deliverables have clearly defined criteria by which their completeness and quality can be assessed, by conducting objective assessments against those criteria, and by ensuring that relevant stakeholders are engaged in assurance activities and sign-off reviews. Where rework is identified to be required, we ensure that the project team and/or supplier has a clear remediation plan, and monitor its execution.

Security testing

Security services
No

Ongoing support

Ongoing support service
No

Service scope

Service constraints
None

User support

Email or online ticketing support
Email or online ticketing
Support response times
Within 24 hours during the week; different response times at weekends
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
Alchemmy provides professional services to help organisations choose and use cloud, digital, mobile and social technologies, and to plan and deliver the organisational, behavioural, process and technology change necessary to achieve sustainable business benefit from these technologies. As such, we do not provide support services for cloud and related services (user support, helpdesk etc.) as organisations will source these from the providers of those services. However, we do provide quality assurance and full support for all the work we do, to ensure that clients gain the full benefit from it. To do this we assign an Account Manager to each client to be responsible for delivery, and an independent Quality Assurance Director ensure quality and full client satisfaction. There is no additional charge for quality assurance and support – it’s part of how we work, and is included within our quoted pricing.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Developed Vetting (DV)

Pricing

Price
£550 per person per day
Discount for educational organisations
Yes

Service documents

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