UCNS Managed IT

UCNS - Cloud IT Migration Service & Migration to Win 10 & Office 365

A comprehensive Cloud professional service permitting the customer to migrate to cloud, upgrade to Windows 10 and deploy Office 365 applications (O365).

This includes consultation of current state analysis, business goals analysis, gap analysis and road map development with associated project professional services.

Features

  • Work with a professional, flexible and experienced team
  • ISO 9001 (quality) and ISO 27001 (security) for confidence
  • Cyber Essentials Plus for added peace of mind
  • Best of breed business ensuring vendor agnostic approach
  • Focuses on understanding and meeting evolving user needs
  • Adaptable and Flexible to Meet Project Needs and Situation
  • Cloud Migration, Cloud and Hybrid environments, Platform and Cloud based
  • Enterprise Architecture, Project Management and Governance
  • Service and Systems Integration
  • Software Support and Helpdesk

Benefits

  • Accredited to ISO 27001 - Information Security UKAS audited
  • Accredited to ISO 9001 - Quality Management UKAS audited
  • Accredited Cyber Essentials Plus for additional security
  • No single point of failure delivering greater service availability.
  • Approach Enables Engagements to Start Quickly with Immediate Impact
  • Utilises Best-Practice Methodologies to Deliver High-Quality Output
  • Specialist Skills from our Cloud Experts
  • Experts with Agile and ITIL Experience
  • Cost Benefits through Flexible Resourcing Model
  • Delivers Process and Performance Improvement

Pricing

£350 per person per day

  • Education pricing available

Service documents

Framework

G-Cloud 11

Service ID

2 9 6 6 8 9 6 3 2 4 7 0 3 2 3

Contact

UCNS Managed IT

Khalid Hameed

0330 113 5000

gcloud@ucns.com

Planning

Planning service
Yes
How the planning service works
A comprehensive migration to the cloud strategy will be developed to suit the customer requirements and owned by UCNS Managed IT including;

Scope definition
Project plan
Implementation plan
Stakeholder KPIs
Criteria for success
QA Testing and Go Live training
Planning service works with specific services
No

Training

Training service provided
Yes
How the training service works
All training for this service can be customised in partnership with the customer. We have a strong background in developing and delivering bespoke targeted training.
Training is tied to specific services
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
This service will assists customers at both ends of the migration spectrum;

1) Those who have yet to make steps to cloud
2) Through that have services already in the cloud and are looking to relocate
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
UCNS Managed IT are an ISO 9001 certified business and operate to a comprehensive ITIL best practice. A comprehensive QA test plan will be developed to meet the customer requirements, or developed on their behalf depending on the level of involvement desired.

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security audit services
Certified security testers
Yes
Security testing certifications
  • CREST
  • Cyber Scheme

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by a third-party organisation
How the support service works
A wide variety of cloud services are supported ranging from User management to Service management to general Helpdesk support.

Service scope

Service constraints
There are no service constraints - subject to SOW.

User support

Email or online ticketing support
Email or online ticketing
Support response times
Typically in under 5 minutes.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Support levels
Support options include:
Standard support level; 9-5 M-F
Enhanced support level; 8-6 M-F
Premium support level; 24x7x365
Executive support additionally provides dedicated manager
Triage, Level 1, Level 2, Level 3 technical support as well as overflow only
Refer to pricing document/SFIA rate cards accordingly

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Security Clearance (SC)

Pricing

Price
£350 per person per day
Discount for educational organisations
Yes

Service documents

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