Hiberus Ltd

All-in-One Ticketing, CMS, eCommerce, and Access Control solution for Sports Clubs

Fan360 is the first developed and integrated platform for sports clubs, providing a comprehensive service: Ticketing, access control, ticket seasson renewal, eCommerce, web platform, etc.

Features

  • Mobile and Web-based platform built with the latest technologies
  • Designed specifically for moden sports clubs to optimize usability
  • Super-fun and friendly customer user interface
  • Easily tailored to client specifications and evolving needs
  • Modular solution with great API connections
  • Superior stadium access control using Passbook PDF tickets.
  • Clustered architecture in elastic containers.
  • Deploy ticket subscription in Passbook format.
  • Creation and renewal of online subscribers

Benefits

  • Quick customer purchasing increasing conversion rates
  • Light-weight SaaS solution relevant to the sporting industry
  • Ability to quickly react to requirements changes
  • Great integrations into other software reducing manual effort
  • 99.999999999% availability
  • Flexible management of event-goers, fans, and online subscribers

Pricing

£15,000 to £30,000 a licence a year

Service documents

Framework

G-Cloud 12

Service ID

2 9 6 3 3 9 6 4 4 4 9 8 7 2 9

Contact

Hiberus Ltd Cecil Adjalo
Telephone: 07720744819
Email: ukoperations@hiberus.com

Service scope

Software add-on or extension
No
Cloud deployment model
  • Public cloud
  • Community cloud
Service constraints
N/A
System requirements
Internet connection

User support

Email or online ticketing support
Email or online ticketing
Support response times
Phone support will be available from Monday to Friday covering 8:00am to 5:00pm
For urgent requests, a permanent line is available 24/7.
For any other related issue, there is no support on Saturdays and Sundays.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
2nd level support (incidents and general support related to the well functioning of the tool)
3rd level support (urgent services related to the hosting or software disaster)
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Deployment is carried out in one week. Then the team provides 15 hours onsite training plus a complete guide of use, problem solving and contact.
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
At the end of a contract period, the client must notify the supplier 30 days in advance. Then, the team will facilitate the transfer to the client, all the information /data requested.
End-of-contract process
Licensing, support, maintenance are included. Additional maintenance is not included

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Firefox
  • Chrome
  • Safari 9+
Application to install
Yes
Compatible operating systems
  • Linux or Unix
  • MacOS
  • Windows
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Usability, responsiveness and navigation menu.
Integration with NFC, payment gateway like Wallet (iOS and Android)
Service interface
Yes
Description of service interface
Information to be disclosed under request
Accessibility standards
WCAG 2.1 AA or EN 301 549
Accessibility testing
Information to be disclosed under request
API
Yes
What users can and can't do using the API
Information to be provided under request
API documentation
Yes
API documentation formats
  • HTML
  • PDF
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Cosmetic changes, stadium venue and ticketing sales platform.
The club itself can customize the app through a CMS module.

Scaling

Independence of resources
This solution belongs to Hiberus, one of the largest IT consulting and development groups in Spain with more than 900 professionals. Talent demand from specific business units drives recruitment requests. The recruitment team review our 1m+ local talent databases and conduct searches using tools including Linkedin to determine suitability. Interviews are held, understanding interviewee experience chronologically, and specificity of tasks carried out previously. If candidate passes, the hiring Manager tasks the candidate with a technical interview including on-site or remote test execution.

Analytics

Service usage metrics
Yes
Metrics types
Technical reports
Processes analysis
Product information and information disclosure
Products generated per hour, day, week, month, year with a holistic report of information about costs, time, phases, status, components, inventory, stock management, traceability, price evolution, treatment, etc.
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
European Economic Area (EEA)
User control over data storage and processing locations
Yes
Datacentre security standards
Supplier-defined controls
Penetration testing frequency
At least once a year
Penetration testing approach
In-house
Protecting data at rest
Physical access control, complying with CSA CCM v3.0
Data sanitisation process
Yes
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Through a CSV, XMLS, XML
Data export formats
  • CSV
  • Other
Other data export formats
XLS
Data import formats
  • CSV
  • Other
Other data import formats
  • XLS
  • JSON

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Information available under request
Approach to resilience
Information available under request
Outage reporting
SMSs Email alerts Public Dashboard PING service

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels
Information on request
Access restriction testing frequency
At least every 6 months
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
Users receive audit information on a regular basis
How long user audit data is stored for
Between 6 months and 12 months
Access to supplier activity audit information
Users receive audit information on a regular basis
How long supplier audit data is stored for
Between 6 months and 12 months
How long system logs are stored for
Between 6 months and 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Bureau Veritas
ISO/IEC 27001 accreditation date
30/04/2015
What the ISO/IEC 27001 doesn’t cover
N/A
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
Comliance: UNE 19601

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
Information on request

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Information on request
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Information on request
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Information on request
Incident management type
Supplier-defined controls
Incident management approach
Information on request

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Pricing

Price
£15,000 to £30,000 a licence a year
Discount for educational organisations
No
Free trial available
No

Service documents