Castle Computer Services Ltd

Cloud Support Services

We provide full lifecycle management for Cloud deployment. For customers already deployed in the cloud we can provide a full support service. For customers considering the move to cloud we recommend engaging us for a full assessment of the existing estate and requirements for cloud migration.

Features

  • Full assessment of existing configuration
  • Assessment of viable options and providers
  • Service design
  • Project Planning
  • Project Deployment
  • Ongoing Support
  • Continual Improvement and Optimisation

Benefits

  • Proven methodologies for assessment, planning, deployment + support
  • Inhouse team of experienced professionals for all aspects of solution
  • Proven methodologies that derisk the solution / migration
  • Proven and experienced Support provision

Pricing

£500 per server per year

Service documents

G-Cloud 11

295409024933139

Castle Computer Services Ltd

Paul Sutherland

01698 844600

paul.sutherland@castle-cs.com

Planning

Planning
Planning service Yes
How the planning service works We fully recommend assessment of requirements in order to plan accordingly. Only proper assessment will enable proper planning and Castle can provide all associated services.
Planning service works with specific services Yes
Hosting or software services the planning service works with
  • Public Cloud
  • Microsoft 365
  • Castle Private Cloud
  • Castle Hybrid Cloud

Training

Training
Training service provided Yes
How the training service works We provide training suitable to customer requirements whether it is Systems Administrators or 'Train the Trainers' for end user training.
Training is tied to specific services No

Setup and migration

Setup and migration
Setup or migration service available Yes
How the setup or migration service works Assessment, Design and Planning are all key steps to ensure a successful migration and are included within our methodology and approach
Setup or migration service is for specific cloud services No

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service Yes
How the quality assurance and performance testing works Any new solution must be measured against the existing experience to ensure expectations are met. Similarly, should the solution be an entirely new configuration the solution needs measured to ensure expectations are met.

As part of our approach for Optimisation, the solution needs to be monitored and measured so that informed decisions can be made.

Security testing

Security testing
Security services Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
Certified security testers Yes
Security testing certifications
  • CHECK
  • CREST

Ongoing support

Ongoing support
Ongoing support service Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works Castle has provided Private Cloud for 7+ years. Private Cloud Hosting requires support of Data Centre infrastructure, Operating Systems, Applications (incl 3rd parties) and Connectivity. We are fortunate in being experienced in providing both Infrastructure and Application support so can provide a 'single point of contact' for support.

Service scope

Service scope
Service constraints Support is primarily available remotely.
Full customer expectations are discussed prior to formal agreement.

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Always within 1 hour. Telephone initiated support out of hours and weekends.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Support levels We provide Standard Support from our fully manned Service Desk during normal working hours (08:30 - 17:30) Mon - Fri as part of our Standard Support Agreement. An enhanced Support agreement is available that can be tailored to suit customer requirements and costs will be levied to suit requirements.

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Security Clearance (SC)

Pricing

Pricing
Price £500 per server per year
Discount for educational organisations No

Service documents

pdf document: Pricing document pdf document: Terms and conditions
Service documents
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