dsp managed services

Database Recovery as a Service (DBRaaS)

DBRaaS uses native database technologies to create database log based replication into the cloud. For example an Oracle standby automatically spun up in AWS.
DBRaaS is a subset of Disaster Recovery and can be used where a complete site wide DR solution is not required.


  • cloud compute model for costing
  • cloud based standby database
  • automated build using devop methods based on your software versions
  • dsp manged service can be layered on top
  • support includes 247 enterprise monitoring
  • bring your own licenses
  • solution can be on-premise to cloud, cloud-to-cloud, cloud-to-on-premise)


  • no need to provide physical hardware or secondary DC
  • increased scalability to add DR capability quickly as business grows
  • faster time to market - less worry over the infrastructure
  • flexibility and creativity - quick deployment and changes with DR
  • support for the standby can easily be absorbed by dsp
  • dsp support includes an essential proactive monitor and alerting solution
  • cost effective


£100 to £2000 per instance per month

  • Education pricing available
  • Free trial available

Service documents

G-Cloud 9


dsp managed services

Jonathan Cowling



Service scope

Service scope
Service constraints Processor architecture in our cloud providers is limited to intel compatible processors. Non Intel based workloads can be migrated into our cloud offereing after a conversion exercise / process.
System requirements
  • Understanding of the required compute model for each standby db
  • An understanding of the RTO and RPO requirements
  • Supported db protection mode - Maximum performance

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Structured SLA according to priority
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Yes, at extra cost
Support levels Post project warranty of 30 days
if dsp support is in place then std working hours 0830-1800 or 247.

cost is variable dependant on a number of factors.

dp will provide both a technical account manager and a team of cloud/DBA support engineers.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started This is not an end user deployment
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction Standard DBA standby db decommission applies, dsp can assist in this and removal of VM's. Data extraction is not an issue as this is passive standby solution. All the data exists in the primary database.
End-of-contract process The standby db will be spun down and removed along with the VM. If dsp managed services are engaged there is an additional end or service process which is covered under a different service description.

Using the service

Using the service
Web browser interface Yes
Using the web interface Dsp managed services provide web portal views on alerts and service desk tickets status.
Web interface accessibility standard None or don’t know
How the web interface is accessible N/a
Web interface accessibility testing N/a
Command line interface Yes
Command line interface compatibility
  • Linux or Unix
  • Windows
Using the command line interface Full O/S access


Scaling available Yes
Scaling type Automatic
Independence of resources As per the cloud vendor guarantees (AWS, Azure and Oracle).
Usage notifications Yes
Usage reporting
  • Email
  • SMS
  • Other


Infrastructure or application metrics Yes
Metrics types
  • CPU
  • Disk
  • Memory
  • Number of active instances
  • Other
Other metrics
  • Database performance and availability metrics
  • Custom metrics and traps can be built
  • Operating system metrics
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Managed by a third party
Penetration testing frequency At least every 6 months
Penetration testing approach Another external penetration testing organisation
Protecting data at rest Other
Other data at rest protection approach Tbc
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

Backup and recovery
Backup and recovery Yes
What’s backed up
  • Level; 0, database, application, custom, VM snapshot
  • Whatever is required by the client
Backup controls Specification of what is backed is defined at the service definition stage and during take on.
Datacentre setup Multiple datacentres with disaster recovery
Scheduling backups Users contact the support team to schedule backups
Backup recovery Users contact the support team

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • IPsec or TLS VPN gateway
Data protection within supplier network IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability Availability matches that of the end cloud provider (Microsoft for Azure, Amazon for AWS and Oracle for Oracle cloud. dsp services layered over this have separate SLA's as described in another service section.
Approach to resilience Aavailable on request.
Outage reporting Outages are reported by the the vendor via public dashboard and email alerts.
In addition DSP's services including monitoring (if taken) will also alert via dashboards, email, phone and text messages generated from dsp's monitor and alerting solution. e.g. for Azure dsp has specific Azure UIM probes that will alert our service desk to an outage (and other defined errors).

Identity and authentication

Identity and authentication
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
Other user authentication Dsp can use a variety of authentication depending on the requirement. dsp DBA's for example would use 2 factor authenticatipn for specific sites.
Access restrictions in management interfaces and support channels We employ role-based access controls wherever supported by the service. We apply the principle of least privilege for all users. Admin rights are only granted where there is a clear and justified requirement. Administrative actions are audited and checked regularly.
Access restriction testing frequency At least every 6 months
Management access authentication Username or password
Devices users manage the service through
  • Dedicated device on a segregated network (providers own provision)
  • Dedicated device on a government network (for example PSN)
  • Dedicated device over multiple services or networks
  • Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)
  • Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

Audit information for users
Access to user activity audit information Users receive audit information on a regular basis
How long user audit data is stored for User-defined
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security accreditations No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation Yes
Security governance standards Other
Other security governance standards The cloud vendor will have a strict governance standard, available upon request.
Information security policies and processes As per the vendor policy, available upon request.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Dsp is aligned to the ITIL framework.
Cloud assets are recorded in our secure CMDB.
We advise on regular CAB meeting to discuss, plan and action changes in a structured manner. Changes are submitted 24 hrs prior to CAB meeting and require approval prior to the change happening.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Dsp maintain a senior level partner status with the vendors eg. Microsoft and Oracle from whom receive security updates notifications such as bug reports and critical patches to secure vulnerabilities.

dsp's patching regimes agreed with the end clients aims to apply regular patching on a quarterly basis and critical security patches will be applied immediately following approval at a emergency CAB.

dsp gets it's information from a variety of online sources and from the vendors. Details available on request.
Protective monitoring type Supplier-defined controls
Protective monitoring approach The cloud providers/vendors provide industry standard monitoring and protection that will alert our engineers in the event of policy violations, unusual access patterns and other security events.

when a compromise is detected, dsp will convene an emergency meeting of relevant stakeholders authorised to take preventative action to resolve a security incident. Clear communication to clients at all times, clarifying impact of incidents and actions taken to resolve them.

we would respond immediately.
Incident management type Supplier-defined controls
Incident management approach Dsp uses the ITIL framework incident management approach with well defined procedures covering both standard working hours and 24*7. Procedures cover regular processing of incidents against a priority ranking with an associated SLA. This is managed via our service desk system which also handles incidents initiated via the automated monitor and alerting. The process also includes structured client updates and responses via email.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Separation between users

Separation between users
Virtualisation technology used to keep applications and users sharing the same infrastructure apart Yes
Who implements virtualisation Third-party
Third-party virtualisation provider The cloud vendor (Azure, AWS etc)
How shared infrastructure is kept separate There is a highly secure subscription model where all the VM's within a subscription are locked down to a specific user base.

Energy efficiency

Energy efficiency
Energy-efficient datacentres Yes


Price £100 to £2000 per instance per month
Discount for educational organisations Yes
Free trial available Yes
Description of free trial Varies according to the situation but for example sap provides a database DR as a service in both AWS and Amazon as a trail service.


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