Stone Computers Limited

Stone Google Chrome Device Management License

A perpetual device license enabling an IT admin to manage Chromebooks and other Chrome devices, from a cloud-based Admin console. Enforce policies, set up Chrome features for users, provide access to your internal VPNs and Wi-Fi networks, force install Chrome apps and extensions, and much more.

Features

  • Control who uses your chromebooks
  • Application Management
  • Modify individual user settings and policies
  • Force re-enrollment to the Domain
  • Deprovision devices
  • Manage sub-organisations

Benefits

  • Fast deployment of devices
  • Apply settings to devices easily
  • Keep control of your devices
  • Control what your users can access

Pricing

£19 to £93 per device

  • Education pricing available

Service documents

G-Cloud 11

294498662856642

Stone Computers Limited

Antony Mellor

08448 22 11 22

tenders@stonecomputers.co.uk

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints Support is managed remotely
System requirements Chrome OS Device

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Support response times 8 x 5 weekdays, excluding bank holidays SLA - Automated Acknowledgement immediate - Target resolution within 4 business hours
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support Web chat
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard WCAG 2.1 A
Web chat accessibility testing We have a formal contract with the UK's largest charity providing IT support and services for families raising disabled or seriously ill children and young people, therefore our people and processes support those that have assistive technology needs.
Onsite support Yes, at extra cost
Support levels Support Telephone call answered within 30 seconds (90%) with emails and web requests acknowledged within 1 business hour (90%). Pro-active monitoring and alerting of Cloud infrastructure Response Service call logged on Stone Helpdesk. Call transferred to Specialist Support Engineer for immediate response, or if this is not available the customer will receive a call by the Specialist Support Engineer within 60 minutes of the call being logged (90%).
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Our team of specialists are available to provide information as required to provide advice in regards to features and benefits, procurement process, deployment and support
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction As Google is the data processor users can remove all data from the devices at any time. This is done via the admin console.
End-of-contract process These licenses are provided in perpetuity

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Optimised for a smaller screen
API No
Customisation available No

Scaling

Scaling
Independence of resources This is a Google service hosted on Google Servers

Analytics

Analytics
Service usage metrics No

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold Google and third party solutions

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach Another external penetration testing organisation
Protecting data at rest Physical access control, complying with SSAE-16 / ISAE 3402
Data sanitisation process No
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Data can be exported via traditional methods such as CSV
Data export formats
  • CSV
  • ODF
Data import formats
  • CSV
  • ODF

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability Google offers a 99.9% Service Level Agreement (SLA) for covered services, and in recent years we’ve exceeded this promise. In 2013, Gmail achieved 99.978% availability. Furthermore, G Suite has no scheduled downtime or maintenance windows. Unlike most providers, we do not plan for our applications to be unavailable, even when we're upgrading our services or maintaining our systems. Google Cloud Platform has a 99.95% SLA, Google BigQuery Service, and the standard storage class of Google Cloud Storage have a 99.9% SLA except for the Durable Reduced Availability Storage class of Google Cloud Storage which has a 99% SLA.
Approach to resilience This information is available upon request.
Outage reporting Status health can be checked via the following link https://www.google.com/appsstatus#hl=en-GB&v=status

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password
Access restrictions in management interfaces and support channels User and administrative access is entirely configurable to customer requirements.
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 NQA
ISO/IEC 27001 accreditation date 06/04/2015
What the ISO/IEC 27001 doesn’t cover N/a
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification Yes
Who accredited the PCI DSS certification SecurityMETRICS
PCI DSS accreditation date 10/11/2016
What the PCI DSS doesn’t cover N/a
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes Stone have a comprehensive security policy and process that adheres to ISO270001 requirements and supports Stone's ISO90001 quality management system. Detail of this policy is available upon request for customers and potential customers.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Stone adhere to industry best practice and ITIL v3.0 service management guidelines. Project controls are a tailored form of PRINCE2 methodology that ensures continuity of service and a focus on the security impacts of potential changes.
Vulnerability management type Supplier-defined controls
Vulnerability management approach The Chrome management Console license service runs in adherence to the Google vulnerability management process. Further details are available upon request.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Stone's protective monitoring policy encompasses pro-active alerts, regular manual and automated reviews and immediate response commitments. Further details of this policy are available upon request.
Incident management type Supplier-defined controls
Incident management approach Stone's incident management policy confirms to ISO27035. Reporting from both users and from Stone is available through a range of different mechanisms. More detail is included within the response to the support section of this offering.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £19 to £93 per device
Discount for educational organisations Yes
Free trial available No

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Terms and conditions pdf document: Modern Slavery statement
Service documents
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