ServiceNow Advisory, Implementation and Support

We bring 15+ years of experience in delivering IT transformation projects to enterprise customers. Bright provides flexible and cost-effective services to organizations looking to streamline processes on the ServiceNow platform. We develop long-term partnership with our customers and provide end-to-end services to adopting and growing the ServiceNow platform.


  • Large scale, enterprise ServiceNow transformations
  • Consulting & Advisory Services
  • ITSM, ITOM, CSM, ITBM, ITAM & HR workflows
  • ServiceNow Custom Application Development
  • Agile delivery methodology
  • Full ServiceNow managed services and support.
  • Platform Application Management and Performance Analytics
  • Training capabilities
  • Global Implementation Capabilities
  • ServiceNow Premier Partner


  • Effortless organizational scale up while enabling productivity
  • Tailor-made assessment of the objectives and risks
  • Gain visibility into business-critical services, improve project predictability and delivery
  • Real-time visibility & optimization of your digital services
  • Enhance user experience and improve efficiency
  • Achieve tangible improvements in complex and challenging enterprise environments
  • Consulting on best practices and solutions
  • Drive digital transformation with intelligent automation of tasks, empower self-service.


£300 to £1,050 a person a day

  • Education pricing available

Service documents


G-Cloud 12

Service ID

2 9 4 0 8 3 9 1 3 6 6 2 2 4 6


Telephone: ‪+44 20 8078 0586


Planning service
How the planning service works
The most successful IT transformation programs we deliver start with an important first step –assessment of the strategic business objectives, the current state of the organization and defining a target state based on specific business outcomes.
Typically, the assessment is tailored to a specific business initiative, delivered through a series of interviews with key IT and Business stakeholders to:

- Detail current and future requirements across services, processes, organization, and technology landscape;
- Review and assess adherence to industry best practices;
- Develop both process and organizational gap analysis
- Prioritize gaps and develop process and organizational transformation roadmap;
- Assess risks, change, and organizational readiness;
- Develop a transformation roadmap with blueprint of necessary activities to understand the exact level of effort, risk, and change (both people and process) necessary to deliver the expected business results

Our approach will also provide you with tailored strategies to prioritize business planning, actions to maximize the results and enable productivity across the enterprise.
Planning service works with specific services


Training service provided
How the training service works
As your ServiceNow implementation partner, training is an essential part of our end-to-end service approach. We are providing training delivered by accredited Bright Consulting trainers who bring in hands-on project experience. We focus on applying ServiceNow best practices and ITIL theory to each participant organization via individual case study development and consulting support.

Our teams share a commitment to deliver successful projects and make sure that they are properly adopted. Our commitment specifically includes training your people so that they can reach their goals. No organizational hurdles are too big for us to handle.
Training is tied to specific services

Setup and migration

Setup or migration service available
How the setup or migration service works
Bright provides a bespoke end-to-end customer focused service, using agile methodology. We cover anything from basic Out Of The Box activities to fully customized solutions, including integrations to various 3rd party platforms. We posses 14 years of experience in migrating from old onsite legacy patforms to SaaS/PaaS cloud based solutions. Our approach includes rigorous analysis beforehand, which eliminates the risk of loss of data or system downtime.
Setup or migration service is for specific cloud services
List of supported services
  • ServiceNow
  • BMC Helix
  • Splunk

Quality assurance and performance testing

Quality assurance and performance testing service
How the quality assurance and performance testing works
Rigorous acceptance testing is carried out by our team in a production-like configuration. Our goal is ensuring the environment is Production Ready, realiable and in line with the requirements.

Security testing

Security services
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security incident management
  • Security audit services

Ongoing support

Ongoing support service
Types of service supported
Hosting or software provided by a third-party organisation
How the support service works
Bright offers continued support up to and after the go live of all ServiceNow implementaions.

Service scope

Service constraints
No constraints

User support

Email or online ticketing support
Email or online ticketing
Support response times
This would be dependent on the client requirements and agreed ‘response’ service level agreement (SLA). We operate a range of different bespoke SLA models across our client base and we are flexible for any arrangements.
User can manage status and priority of support tickets
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Phone support availability
24 hours, 7 days a week
Web chat support
Support levels
Bright offers flexible support services, with various options available to our clients. An SLA will be agreed at the time of negotiation. Additionally, every organisation will have a Dedicated Technical account manager assigned who can support the client as well.


Supplier type
Reseller providing extra support
Organisation whose services are being resold

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)


£300 to £1,050 a person a day
Discount for educational organisations

Service documents