Nexus Managed Cyber Security Service helps protect your organisation and their reputation against the very latest cyber threats. We provide a series of consultancy, remedial, testing and training services which help organisations of all sizes defend themselves. Our proactive Managed Service is powered by products from Securious and Webroot.
- Cyber Essentials or Cyber Essentials Plus certification
- GDPR Fundamentals including training and certification
- GDPR Information Register, Data Mapping and Incident Management Plan
- Regular recommendation reporting indicating business risk analysis
- Regular classroom based Cyber Awareness training from expert consultants
- Convenient online remote Cyber Awareness training
- Regular internal and external penetration testing of your environment
- Regular internal and external security scanning
- Proactive management and remedial work based on alerting
- Dedicated Account Management and strategic cyber security planning
- Fixed cost proactively managed cyber security service
- Remain compliant and protected against the latest threats
- Demonstrate your organisations commitment to the latest legislation
- Free up essential management and resource time
- Strategic ongoing planning and clear security roadmap for your organisation
- Full onboarding process to confidence in our service
- Service Quality processes to ensure successful delivery
- Unified and proven technical consultancy and support
- Extensive consultancy experience of working with public sector clients
- Independent consultancy looking to become your trusted advisors
£295 per transaction
- Education pricing available
- Pricing document
- Skills Framework for the Information Age rate card
- Service definition document
- Terms and conditions
Nexus Open Systems Ltd
|How the planning service works||
Nexus understand that an effective IT security strategy should be intrinsically aligned to operational and financial restrictions. Our IT consultants are able to work closely with you by employing a multi-faceted approach to help you to develop a strategy and governance structure that will use technology to improve the operation and management of your organisation.
In defining an IT security strategy, we help clients to identity gaps between their current IT capabilities and their current operation or future direction. Working in collaboration with your IT team we can help to design a security technology roadmap, identifying initiatives that enable you to reach defined goals.
To successfully execute and manage an IT security strategy, your organisation needs an IT security governance framework that defines how users and operators can interact with your business technology systems and infrastructure. Our consultants can help organisations to create IT security governance procedures that mitigate risks by managing user-access rights, operating protocols and change-management policies.
|Planning service works with specific services||No|
|Training service provided||Yes|
|How the training service works||
Your most valuable asset is a skilled workforce. Nexus offers a wide range of authorised and bespoke IT security training courses catering for both end users and technical personnel. At Nexus we know how critical it is for organisations of all sizes to have effective IT and communication systems that integrate with your daily business processes.
Efficiency is an essential part of a successful organisation, so it is imperative that your personnel maximise your IT investment by mastering the hardware and software solutions that you deploy.
It's a proven fact that effective IT training not only equips individuals with the skills to be more productive in the workplace but also promotes confidence and loyalty. Your most valuable asset is your skilled workforce.
Training courses can be delivered at the Nexus IT Training and Exam Centre in Exeter or at your premises.
|Training is tied to specific services||No|
Setup and migration
|Setup or migration service available||No|
Quality assurance and performance testing
|Quality assurance and performance testing service||Yes|
|How the quality assurance and performance testing works||
Best practice configuration, quality assurance and performance testing are at the heart of the cloud support services which Nexus provide for Microsoft products.
Through industry recognised training and certification, combined with real-world deployment experience, our cloud support team can pass on the latest best-practice configuration and deployment methodology to make your cloud service projects deliver positive outcomes and results.
|Security services type||
|Certified security testers||Yes|
|Security testing certifications||
|Ongoing support service||Yes|
|Types of service supported||
|How the support service works||
Nexus offer a comprehensive Managed Cyber Security Support Service. Nexus deliver a comprehensive range of IT support and maintenance services supplying over 1,000 small, medium and enterprise-sized customers throughout the UK, 24 hours a day, 7 days a week. We have a series of support and maintenance options including:
Nexus Managed Cyber Security Service
Nexus Managed IT Service Advanced
Nexus Managed IT Service Premier
Nexus Guardian for IT Pros
Nexus Guardian for Business
Block Hour contracts
24/7 Technical Service Desk and Remote Support
|Service constraints||Delivered 8am to 6pm Monday to Friday|
|Email or online ticketing support||Email or online ticketing|
|Support response times||Business Hours: 08:00 to 18:00, Monday to Friday, excluding bank holidays in England and Wales - Critical Issues (30 minutes); Major Incidents (2 hours); Moderate Incident (4 hours); Minor Incident (8 hours). Optional Outside Business Hours Service: 18:00 and 08:00, Monday to Friday, 24-hour period coverage during Saturday and Sunday including bank holidays (Excluding Christmas Day) in England and Wales. Remote and Telephone support for critical issues only with a response time of 30 minutes, any Onsite support would incur additional fees.|
|User can manage status and priority of support tickets||Yes|
|Online ticketing support accessibility||WCAG 2.0 AAA|
|Phone support availability||9 to 5 (UK time), Monday to Friday|
|Web chat support||No|
|Support levels||Cyber Essentials; Cyber Essentials Plus; GDPR Fundamentals; ISO Certification; PCI Compliance - Support cost: Pricing is dependant on the customers required certification level - Account Management: A dedicated Technical Account Manager is assigned to each customer and our Service Desk team includes Security Support Engineers.|
|Supplier type||Not a reseller|
|Staff security clearance||Conforms to BS7858:2012|
|Government security clearance||Up to Security Clearance (SC)|
|Price||£295 per transaction|
|Discount for educational organisations||Yes|