Barrier Networks

Barrier Networks Broad Security Protection (Fortinet)

Fortinet Security Fabric is an architectural approach that unifies the security technologies deployed across the digital network, including multi-cloud, endpoints, email and web applications, and network access points, into a single security system integrated through a combination of open standards and a common operating system.


  • Next-generation firewall runs in the cloud or on-premise
  • Web-application firewall protects web applications
  • Web-application firewall helps with patching and regulatory compliance
  • Secure email gateway protects against email-bourne threats
  • Secure email gateway protects against data loss via email.
  • Advanced detection, automated mitigation, actionable insight, and flexible deployment
  • Application Security
  • Network Segmentation
  • Secure Connectivity


  • Increase Security
  • Decrease Security Platform Complexity
  • Consolidate Security platforms and technology
  • Stop targeted attacks and subsequent data loss


£6600 per device per year

  • Education pricing available
  • Free trial available

Service documents


G-Cloud 11

Service ID

2 9 2 5 8 8 1 1 1 3 8 5 4 8 4


Barrier Networks

Iain Slater

0141 356 0101

Service scope

Service scope
Software add-on or extension No
Cloud deployment model
  • Public cloud
  • Hybrid cloud
Service constraints None
System requirements None

User support

User support
Email or online ticketing support Email or online ticketing
Support response times The FortiCare Service contracts include Service Level Agreements that are aimed at ensuring communication for a timely initial response as well as transparency during the ticket resolution process. • The Initial Response Time is the length of time before a qualified TAC representative contacts the customer. • The Reporting Interval is the length of time between updates by the Ticket Owner when a Fortinet action is pending.

P1 = 1 Hour initial Response, P 4 = 2 Business Day Initial Response
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support Web chat
Web chat support availability 24 hours, 7 days a week
Web chat support accessibility standard None or don’t know
How the web chat support is accessible Webchat provides a mechanism to obtain quick answers to technical questions or requests for information. This is available via the Support Portal:
Web chat accessibility testing None
Onsite support Onsite support
Support levels Technical Support is organized by expertise thus allowing each group to focus on providing the right solution at the right time. The First Level Engineering Team respond to queries on product functionality and features. The Second Level Engineering Team supplemented by a group of Product Escalation Engineers focus on debugging and resolving complex tickets. For customers who require a more personalized level of service the Premium TAM Service is available where a Technical Account Manager delivers technical support services.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Barrier Networks onboards customers by gathering all key information required to bring the service live. All system information and supporting documentation is developed and distributed to the customer as part of the onboarding process. Detailed design documentation is derived from this initial documentation. The detailed design is agreed and signed off by both parties prior to implementation. A full copy of the system documentation is provided following user acceptance testing.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction Data is provided upon request by Barrier Networks once the contract has ceased.
End-of-contract process All Software functionality is provided for the duration of the contract with Barrier Networks. Once the contract has ceased, the organisation will be off - boarded, information securely deleted from the Barrier Networks database, and tenant is removed at no extra cost. Bespoke off-boarding requirements can be purchased via "Barrier Networks Cyber Security Consultancy Services".

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
Application to install No
Designed for use on mobile devices No
Service interface No
What users can and can't do using the API Available on request
API documentation Yes
API documentation formats
  • HTML
  • PDF
API sandbox or test environment No
Customisation available Yes
Description of customisation The service has many options and is highly customisable. Customisation will be agreed upon at implementation.


Independence of resources The service is deployed using the customer physical or cloud infrastructure, alternatively, it is deployed in a single dedicated tenancy.


Service usage metrics No


Supplier type Reseller providing extra features and support
Organisation whose services are being resold Fortinet

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations Yes
Datacentre security standards Supplier-defined controls
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach On-demand
Data export formats
  • CSV
  • Other
Other data export formats Agreed at the time of implementation
Data import formats Other
Other data import formats Agreed at the point of implementation

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability The service is deployed on customer infrastructure or a single tenancy.
Approach to resilience The service is deployed on customer infrastructure or a single tenancy.
Outage reporting Email

Identity and authentication

Identity and authentication
User authentication needed No
Access restrictions in management interfaces and support channels Vulnerability Assessment and security alerting for any malicious activity. Each zone is firewalled and there is a separate, out-of-band DMZ network that provides management access to infrastructure. All management interfaces are made available via the management VLAN only. The access to out of band management interfaces is restricted via ACL’s and two factor authentication (where supported). We utilise Role Based Access Control (RBAC) across all services to ensure that once a user is authenticated they can only access the data they are required and authorised to.
Access restriction testing frequency At least once a year
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information You control when users can access audit information
How long user audit data is stored for Between 6 months and 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for Between 6 months and 12 months
How long system logs are stored for Between 6 months and 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications Cyber Essentials Plus

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards Other
Other security governance standards IASME Governance including Cyber Essentials Plus
Information security policies and processes All employees of Barrier Networks must abide by the Barrier Networks Information Security Policy and Acceptable Use Policy. Barrier Networks follow the processesCyber Essentials as well as key processes and procedures from ISO27001.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach All changes and configuration management follow ITIL V3 best practice. These change procedures usually only impact proxied applications.
Vulnerability management type Supplier-defined controls
Vulnerability management approach All external facing services are subject to monthly vulnerability scans. Patching takes place monthly with emergency patching taking place within 1 week of the vulnerability detection. In extreme circumstances and to protect the security of the organisation and customer, Barrier Networks will patch on the same day. Vulnerability information is obtained from Cisco's TALOS platform and Cisco TAC. We use independent feeds using QUALSYS and EDGESCAN scanning engines, correlating all known CVE's, enabling us to establish impact for all managed assets scanned by the platform.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Our SOC provides Intrusion Detection Vulnerability Assessment and security alerting for malicious activity. IDS and Network Monitoring component provides real-time detection of security incidents. If an intrusion/breach is detected, a security alert is issued which generates an automatic ticket within the SOC Helpdesk software. These tickets are classified based on the Priority. Our incident response process is designed in alignment with NIST Special Publication 800-61 Revision 2 and is a service that is available to customers.
Incident management type Supplier-defined controls
Incident management approach Incident Response Service for managing security incident and is based on NIST Special Publication 800-61 Revision 2 . Incidents are logged with a unique case reference number and tracked from triage through to resolution via our service desk platform. We have pre-approved processes / changes for certain tasks, however day to day operation is bespoke per customer and may change depending on the organisation’s needs. Users can report incidents via email, web or telephone. Reports are provided via email upon request. Major incident reports are provided within 48 hours of the incident resolution. Updates available upon request.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No


Price £6600 per device per year
Discount for educational organisations Yes
Free trial available Yes
Description of free trial Available on request

Service documents

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