Opinsta Ltd

Opinsta Platform

Opinsta is your all-in-one Mobile App and Cloud based solution for recording defects, incidents, audits, inspections and more. Entirely displace all forms of paper-based data capture, implement automation to your workflows and collate actionable data that lets you see what's really going on in your business.

Features

  • Mobile app reporting for defects, inspections, audits and more
  • Customise and automate workflows for reported information
  • Unrestricted form builder to tailor and add form templates
  • Asset register, maintenance reports and works orders
  • Central cloud portal for data management and KPI analysis
  • Mobile app access to guidance, documents, briefs and helpful information
  • Calendar to schedule and view tasks
  • Customisable notifications and user permissions
  • Open APIs to create integrations with existing legacy software

Benefits

  • Eliminate paper based processes
  • Increase operational efficiency
  • Simplify digital transformation through simple to use mobile applications
  • Powerful and actionable centralised data
  • Create an audit trail for important legal and compliance information
  • Employees can use their time more effectively
  • Increase NPS and employee satisfaction scores
  • No/Light upfront costs resulting in Immediate ROI from benefits

Pricing

£60 to £240 a licence a year

  • Education pricing available
  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at raj@opinsta.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

2 9 2 4 5 8 5 0 3 4 5 3 2 9 9

Contact

Opinsta Ltd Raj Verma
Telephone: 07989199312
Email: raj@opinsta.com

Service scope

Software add-on or extension
No
Cloud deployment model
Private cloud
Service constraints
None
System requirements
None

User support

Email or online ticketing support
Email or online ticketing
Support response times
We respond to questions within 24 hours.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), 7 days a week
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), 7 days a week
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
Zendesk Interface
Web chat accessibility testing
N/A
Onsite support
Yes, at extra cost
Support levels
Opinsta offers a range of Support & Maintenance Plans. The Standard Plan is included with the contract and includes bug fixes, general maintenance and hosting costs.

2nd or 3rd tier support after faults are initially qualified and dealt with as far as possible by your organisation
* Remote Maintenance of the Apps all year around
* Amazon AWS hosting
* Updates to the Apps on release of new versions of iOS/Android software
* Updates to the servers to ensure compatibility on new versions of Opinsta software
* Service monitoring to help protect against external threats / attacks

Our Premium and Premium plus plans offer more comprehensive support including ticketing desks and for the plus plan, help desk support. For anything further we can offer an Enterprise plan that includes features such as 24 / 7 phone support. All of these are optional.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
We offer online learning through knowledge platforms such as Zendesk.
We are also able to offer onsite training upon request of the client.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
System administrators can export the data through the web dashboard or contact their account representative within Opinsta.
End-of-contract process
The standard support plan is included in the price of the contract. Additional or premium support is available at an extra cost. If the client wishes to make changes or add any additional features to the app, there is a chargeable fee.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
Yes
Compatible operating systems
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
The native mobile app is used by front-line employees and managers as a reporting and monitoring tool, whereas the desktop service can also be used by management as a dashboard to organise analyse the data collected from the app.
Service interface
Yes
Description of service interface
Dashboard, email and phone support communication.
Accessibility standards
None or don’t know
Description of accessibility
Selected front-line employees have access to the mobile app and can use all of its features. The dashboard is governed by access controls that can be defined by the client.
Accessibility testing
Speech-to-text translation has been deployed across the platform and each of the solutions to assist with manual typing.
API
Yes
What users can and can't do using the API
All the solutions within the platform have an accessible API for all features that are available in each Mobile App.

For additional features that are not API-enabled, Opinsta can build custom APIs on request.

There are no limitations to API development.
API documentation
Yes
API documentation formats
  • Open API (also known as Swagger)
  • PDF
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Our platform is customisable and system administrators are able to perform significant levels of customisation independant of Opinsta. For more complex customisation, Opinsta are able to build bespoke modifications on request.

Scaling

Independence of resources
Opinsta incorporates elastic servers with providers such as AWS, such that demand data can scale to any required level.

Analytics

Service usage metrics
Yes
Metrics types
Fully customised metrics depending on client requirements. Information is typically managed through a dashboard but can be reconstructed to user needs e.g. Mobile, tablet or app displays.
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
System administrators can export the data through the web dashboard or contact their account representative within Opinsta.
Data export formats
  • CSV
  • ODF
  • Other
Other data export formats
  • PDF
  • Excel
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
  • Other
Other protection within supplier network
Data encryption and hashing.
Security access level through IP Whitelist.

Availability and resilience

Guaranteed availability
Opinsta offers a range of customised SLA agreements. Specific requirements including response level timings and service credits are dependant on client requirements.
Approach to resilience
This information is available on request.
Outage reporting
Outages are reported through email alerts, APIs and direct communication with account managers.

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels
Management interfaces are restricted by access control levels and user permissions designated by the client.

Support channels are available as instructed by the client.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
Bi-annual internal reviews of company-wide security policies including annual penetration testing reviews.
Information security policies and processes
We have an internal security policy that we follow. It outlines that security concerns are to immediately be reported to the Company Head of Security and an investigation is to begin within 24 hours.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Software is continually reviewed by our internal teams and if there are any points of concern, a ticket will be raised with the details of the problem and the urgency for remedy. The remedies are also tested before they are deployed.

External tools are used to raise tickets caused by user problems including app crashes or software malfunction. These tickets will be addressed by the team and the remedy will be deployed as above.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Threats to our software are recognised in the following methods:
* In-house dedicated testers.
* Software tools that are deployed to continually monitor and assess security risks.
* Client reported issues or concerns.
* In-house security measures.

Patches can be deployed instantly, but depending on the priority level, they are typically deployed within 60 mins (P2) - 48 hours (P5).
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Threats to our software are recognised in the following methods:
* In-house dedicated testers.
* Software tools that are deployed to continually monitor and assess security risks.
* Client reported issues or concerns.
* In-house security measures.

Patches can be deployed instantly, but depending on the priority level, they are typically deployed within 60 mins (P2) - 48 hours (P5).
Incident management type
Supplier-defined controls
Incident management approach
For common events we have pre-defined processes for testing and analysing potential incidents.

Incidents are reported manually by users to our support centre or automatically through dedicated software that raises tickets for Opinsta to investigate.

Incident reports are managed by our support centre and directed to the client responsible for submission.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Pricing

Price
£60 to £240 a licence a year
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
Base access to our system can be configured to user requirements.

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at raj@opinsta.com. Tell them what format you need. It will help if you say what assistive technology you use.