ClevaGroup Ltd

Hosted Desktop / Desktop as a Service (DaaS) / Desktop Virtualisation

A fully Managed Hosted Windows Desktop accessible from almost any device (PC, Laptop, Tablet, Smartphone, Thin Client), hosted from our UK datacentres. Includes the latest Microsoft Office 365 E3 Plan, 50GB Mailbox, 50GB storage per Desktop, Daily Backups, additional application hosting and Service Desk support 7 days a week .

Features

  • Fully Managed Hosted Desktop
  • Application hosting (office, email, accounts, payroll, planning, legal, sharepoint etc.)
  • ISO27001 information security certified
  • Service desk support 7 days a week
  • Microsoft licences included (SPLA)
  • Multiple UK data centres
  • Microsoft Office 365 E3 Plan Included
  • Daily backups
  • Replication for BC/DR (business continuity & disaster recovery)
  • Bespoke software application hosting

Benefits

  • Remote access from anywhere and on almost any device
  • Secure access using SSL encryption
  • Simple to access and use
  • A familiar Windows desktop environment
  • Latest versions of MS Office 365 E3 Plan
  • Remove the hassle of delivering and managing software applications
  • Installation of software patches and updates taken care of
  • Remove the stress of managing traditional PC's & desktops
  • Transition to thin client terminals and tablets
  • Your own on-demand IT department is one phone call away

Pricing

£34.95 to £54.95 per unit per month

Service documents

G-Cloud 9

292241321289407

ClevaGroup Ltd

Simon Burpitt

03333 448 300

sburpitt@clevagroup.co.uk

Service scope

Service scope
Service constraints None
System requirements
  • Internet Connection
  • RDP Client
  • No licences required by Buyers

User support

User support
Email or online ticketing support Email or online ticketing
Support response times 1 Hour - between 8am and 5.30pm Monday to Friday, not including UK Bank holidays.
4 Hour - Out of Hours and Weekends.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels Service desk, Email, Phone, Remote
Onsite available as an option based on Time and Travel
Telephone=instant response, Email=1 hour
8am to 5.30pm 5-days a week - Standard Support
Out of Hours - 4 Hour Response (Phone)
Dedicated Account Management Team
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Onsite Training
Consulting Services
User Documentation
Remote Assistance
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction Self Service Data Download
Copying via Local Mapped Drives
As a Service by USB Hard Drive
End-of-contract process All standard services included in the contract
Additional Cost for Data Migration

Using the service

Using the service
Web browser interface No
API No
Command line interface No

Scaling

Scaling
Scaling available Yes
Scaling type Automatic
Independence of resources We use an automated Fair Share policy.
Virtualization Infrastructure is automatically optimised based on usage requirements
Usage notifications Yes
Usage reporting Email

Analytics

Analytics
Infrastructure or application metrics Yes
Metrics types
  • CPU
  • Disk
  • HTTP request and response status
  • Memory
  • Network
  • Number of active instances
Reporting types Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach In-house
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

Backup and recovery
Backup and recovery Yes
What’s backed up
  • Files
  • Emails
  • Virtual Machines (images)
  • Databases
Backup controls Full Automated Service - No User Control
Datacentre setup Multiple datacentres with disaster recovery
Scheduling backups Supplier controls the whole backup schedule
Backup recovery Users contact the support team

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Other
Other protection between networks Secure VPN Access can be supplied optionally.
MPLS can be supplied optionally.
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Other
Other protection within supplier network L3 VLAN Routing per Tenant
Data Transport Encryption

Availability and resilience

Availability and resilience
Guaranteed availability 99.9% up time.
Any downtime fewer than four (4) hours during a calendar month, credit will be pro-rated charges for one day's service.
Any downtime more than four (4) hours during a calendar month, credit will be pro-rated charges for one week's service.
Approach to resilience Available on request
Outage reporting Public Status page on our Website
Email Alerts

Identity and authentication

Identity and authentication
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels User restriction based on seniority
Audited Password Control System
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password
Devices users manage the service through Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)

Audit information for users

Audit information for users
Access to user activity audit information You control when users can access audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information You control when users can access audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security accreditations No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation Yes
Security governance standards ISO/IEC 27001
Information security policies and processes ISO 27001 accredited information security policy - available on request

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Change management process defined in line with ITIL framework
Vulnerability management type Supplier-defined controls
Vulnerability management approach Vulnerability Management Process defined in line with ITIL Framework
Protective monitoring type Supplier-defined controls
Protective monitoring approach Protective Monitoring Process defined in line with ITIL Framework
Incident management type Supplier-defined controls
Incident management approach Incident Management Process defined in line with ITIL Framework

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Separation between users

Separation between users
Virtualisation technology used to keep applications and users sharing the same infrastructure apart Yes
Who implements virtualisation Supplier
Virtualisation technologies used Hyper-V
How shared infrastructure is kept separate Network Virtualisation
L3 VLAN
Optional Dedicated Hardware

Energy efficiency

Energy efficiency
Energy-efficient datacentres Yes

Pricing

Pricing
Price £34.95 to £54.95 per unit per month
Discount for educational organisations Yes
Free trial available Yes
Description of free trial 30 Day Desktop Trial - Full System
Proof of Concept Optional
Link to free trial https://www.clevagroup.co.uk/hosted-desktop/free-trial

Documents

Documents
Pricing document View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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