Symantec (UK) Ltd

Symantec Endpoint Protection Cloud (SEP Cloud)

Symantec Endpoint Protection Cloud (SEP Cloud) is an easy to
use security-as-a-service that protects and manages PC, Mac,
mobile devices and servers from a single console,making it the
ideal solution for organizations with limited IT security resources.


  • Advanced Machine Learning
  • File Reputation Analysis
  • Behavior Monitoring & Blocking
  • Memory Exploit Mitigation
  • Emulator
  • File-based Malware Prevention
  • Advanced Firewall
  • Mobile Device Management
  • Network & Browser Exploit Prevention
  • Wi-Fi & Email Access


  • Rapid on-boarding of platform and agents
  • Enforce encryption compliance
  • Automated IT policy enforcement
  • Provide visibility into mobile vulnerabilities, threats and attacks
  • Capability to detect no-compliant situation, make a correction action
  • Proactive defense against threat without third party integration
  • Minimum impact over device resources
  • Protect IOS, Android, Windows and Mac
  • Detect and block vulnerabilities exploitation
  • Automated risk and threat detection and remediation


£9.16 per user per month

Service documents


G-Cloud 11

Service ID

2 9 2 1 8 4 6 0 9 0 8 4 8 9 8


Symantec (UK) Ltd

Paul Heath

07753 417 309

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints Constraints on agents

Windows 7 and higher
Windows Server 2008 R2, 2011, 2012
MacOS 10.9 and higher
iOS 8 and higher
Android 4.2 and higher
System requirements
  • Windows 7 and higher
  • Windows Server 2008 R2, 2011, 2012
  • MacOS 10.9 and higher
  • IOS 8 and higher
  • Android 4.2 and higher

User support

User support
Email or online ticketing support Email or online ticketing
Support response times User support
Service attribute name Service attribute Add or Edit
Email or ticketing support
Email or online ticketing support

Support response times

Support response times Severity1: Target within 30 minutes. Severity2: Target within 2 hours Severity 3: Target response: by same time the next business day Severity 4: Target response: within the next business day
User can manage status and priority of support tickets
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support Web chat
Web chat support availability 24 hours, 7 days a week
Web chat support accessibility standard None or don’t know
How the web chat support is accessible This option is available directly on our support pages ( once logged in).
Web chat accessibility testing None
Onsite support No
Support levels The licenses will come with standard 24/7/365 support included as part of the services and includes online support via our portal.

Additional levels of support are available for purchase if required to include dedicated technical account managers
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started The solution can be provisioned and onboarded in less than 5 minutes. Videos are available in the product help portal to assist with training.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction Users can extract data, incidents, events or assets, from the service using different secure ways or integrations during the service life. After 30 days of service termination, any user data will be deleted.
End-of-contract process 30 days after the end of the contract the user / buyer's instance and its data will be deleted. There is no additional cost.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install Yes
Compatible operating systems
  • Android
  • IOS
  • MacOS
  • Windows
  • Windows Phone
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Enrollment for Android is self service via email, and integrates with the public app store such as Google Play

Enrollement for IOS is a MDM management profile via email

Windows enrollment packages can be created and deployed by an Endpoint Management solution or self service installs via email

Mac enrollment is self service via email
Service interface No
What users can and can't do using the API The service provides a REST API which allows to get information regarding security events, security incidents and risk situations.
API documentation Yes
API documentation formats HTML
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Buyers can customise security policy and related settings.


Independence of resources SEP Cloud is supported by an elastic cloud service running on a Symantec layer over AWS cloud infrastructure.


Service usage metrics Yes
Metrics types It provides information regarding enrolled users and devices, threats and events.
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations EU-US Privacy Shield agreement locations
User control over data storage and processing locations No
Datacentre security standards Managed by a third party
Penetration testing frequency At least every 6 months
Penetration testing approach In-house
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach There are several choices on the product console to export incidents or devices information through pdf, and HTML. Also connects via a rest API, and third party remote monitoring and management solution
Data export formats Other
Other data export formats
  • HTML
  • PDF
Data import formats Other
Other data import formats
  • Manual user accounts
  • Azure AD, VIP access manager, Oracle IDS, OKTA

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability No defined SLAS
Approach to resilience The SEP Cloud service is running on AWS data-center which are designed to be resilient.

Each critical server that supports the service can be failed over to other nodes in the event of service failure this process is automated.
Backups of SEP Cloud production instances are taken daily and prior to any major upgrade or configuration change to SEP Clouds production environment. Backups are stored in an encrypted format and allow, in the event of a disaster, the creation of a replica environment within a minimal period of time.
Disaster recovery scenarios are tested periodically by the SEP Clouds operations team.
Outage reporting Email alerts, dashboards and SEP cloud status page

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels Access to SEP Cloud production servers or their managing interfaces are strictly controlled. Security engineers are provided with access on a need to access basis.
Access to these systems is controlled via a two-factor authentication process. Access controls to production servers are reviewed every six months at a minimum.
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for Between 1 month and 6 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for Between 1 month and 6 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 ISO 27001 and FISMA certified data centers managed by Amazon
ISO/IEC 27001 accreditation date Managed by Amazon
What the ISO/IEC 27001 doesn’t cover SEP Cloud uses ISO 27001 and FISMA certified data centers managed by Amazon
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification Yes
Who accredited the PCI DSS certification Symantec Estore is PCI compliant
PCI DSS accreditation date Unknown
What the PCI DSS doesn’t cover Unknown
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified No
Security governance approach SEP Cloud has assigned David Bradbury, as its Information Security Officer. The security officer’s main responsibility is protecting the confidentiality, integrity, and availability of SEP Clouds data and computing assets. Other key responsibilities include:
• Product security architecture and strategy
• Vulnerability management
• Security incident response
• Risk assessment and audit
• Security awareness
• Periodic review of information security policy

SEP Cloud performs regular risk assessments.
Security policy can be provided if is needed.
Information security policies and processes SEP Cloud has specific security policy which defined the following processes which are followed:
1) INFORMATION ACCESS CONTROL MANAGEMENT - which includes : Customer Environment Access, Access to Production Servers, Data Segmentation between Organizations, Network Access, Billing, Vendor Management
2) HUMAN RESOURCES SECURITY MANAGEMENT - which includes : Background Checks, Security Training, Off-boarding,
3) PHYSICAL SECURITY MANAGEMENT- which includes: Data Center and offices
4) OPERATIONS MANAGEMENT - which includes: Development and Testing, Malware Mitigation, High Availability, Disaster Recovery and Database Backup, Data Retention and Destruction, Data Archive, Network Security, Monitoring,
6) INFORMATION SYSTEMS SECURITY MANAGEMENT - which includes: Password and Authentication Controls, Laptop Security Controls, Mobile Device Security Controls, Vulnerability Management, Source Code Controls, Incident Reporting and Management, Exception Procedure, Disciplinary Action, Policy Review

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach All code changes being deployed to production undergo a mandatory code review as well as an automatic inspection process. Configuration changes are managed and documented by the SEP Cloud DevOps team.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Symantec has a formal process for handling and managing vulnerabilities. For any externally reported issues, Symantec follows the process outlined in ISO 29147, Information technology — Security techniques — Vulnerability disclosure ([ISO/IEC 29147:2014(E)]). Symantec'c Software Security Group works with the impacted team(s) to: Recreate the environment and issue within Symantec’s labs for an expedited resolution. Facilitate a prompt and accurate response. Avoid delays in new Symantec releases.
Protective monitoring type Supplier-defined controls
Protective monitoring approach SEP Cloud instances are monitored by a layered set of tools that serve to monitor and protect the services.
• A notification mechanism is in place to alert SEP Cloud's operations and support teams on different anomalies detected in production.
• The service benefits from continuous monitoring.
• An internal production monitoring dashboard aggregates information from SEP Cloud's multiple systems.
Incident management type Supplier-defined controls
Incident management approach Symantec’s internal Security Incident Response Plan documents repeatable, industry standard procedures for handling actual cyber threats when they arise. It also provides the necessary engagement and information-sharing processes to allow prompt coordination among all relevant stakeholders, and describes the reporting, communication, containment, investigation, and recovery mechanisms that exist to support a comprehensive end-to-end process flow from threat detection through remediation. The development and implementation of this forward-looking plan supports Symantec’s ultimate mission to its customers, partners, shareholders, and employees as a trusted leader in information security risk management.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No


Price £9.16 per user per month
Discount for educational organisations Yes
Free trial available Yes
Description of free trial 60 days trial is available for any organisation wishing to trial the service.
Link to free trial

Service documents

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