BT PLC

BT Managed Event Conferencing

The BT Managed Event service is a cloud based telephone dial in service for managed audio briefings, with a choice of entry options, in call support levels and in-call features. Typical uses are for larger gatherings, such as all hands calls, internal announcements, presentations and training.

Features

  • Dedicated Event Manager
  • Vantage Point for on line monitoring
  • Pre-registration: track registration and attendance
  • SMS Text reminders
  • Guaranteed availability of lines
  • Unique passcodes
  • Easy to use - Phone or Mobile
  • Web presentation capabilities, add a visual element
  • Global Access: In-country numbers from over 55 countries

Benefits

  • Communicate quickly and easily to a large group
  • Develop stronger relationships with colleagues, customers, suppliers
  • Avoid unnecessary travel and venue costs, no matter where
  • Increase productivity; enable faster decision making, wide audience, instant feedback
  • Ensure professionally delivered communications: planning, support from BT Event team
  • Host your meetings confidently and reduce your administrative burden
  • BT manages all technical and administrative aspects of your meetings
  • Multiple features providing greater control and effectiveness

Pricing

£0.06 per unit per minute

  • Education pricing available
  • Free trial available

Service documents

G-Cloud 10

292008736136543

BT PLC

Neil Harmes

0800 3288077

ccsframeworks@bt.com

Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to Cisco and Microsoft UC services
Cloud deployment model Public cloud
Service constraints Capacity for telephone dial in attendees limited to circa 4000
System requirements PSTN access available from any PSTN phone

User support

User support
Email or online ticketing support Email or online ticketing
Support response times <24 hrs
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Yes, at extra cost
Support levels As service desciption
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Online self paced training and user guides
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction Recordings may be downloaded by users and stored locally
End-of-contract process Service may cease or roll over on standard terms

Using the service

Using the service
Web browser interface No
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Core functionality is the same
Accessibility standards None or don’t know
Description of accessibility PSTN access available from any PSTN phone, mobile access from mobile phone
Accessibility testing N/a
API No
Customisation available Yes
Description of customisation Optional feature selection, joining preferences and in call experience

Scaling

Scaling
Independence of resources Managed Event call requests are subject to capacity checks prior to confirmation

Analytics

Analytics
Service usage metrics Yes
Metrics types Access to self serve online reporting tools

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold Cisco WebEx

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
  • Other locations
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency Less than once a year
Penetration testing approach In-house
Protecting data at rest Physical access control, complying with SSAE-16 / ISAE 3402
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach Recordings may be downloaded by users and stored locally
Data export formats Other
Other data export formats
  • Mp3
  • Wav
Data import formats Other

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability Managed Event is not a guaranteed service but platform availability typically exceeds 99.5%
Approach to resilience Internal DR contingency
Outage reporting If an event is deemed to be customer affecting, the issue is communicated via the assigned Service Manager

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels Credentials to access online management portals are issued to authorised users in consumer organisation and control of those credentials is responsibility of that consumer organisation. Users calling the helpdesk need to provide authentication and passcodes are only issued to the registered email address., Access is controlled by access control on the Conferencing Boston firewall, and management access requires SSH keys as a second factor.
Access restriction testing frequency Never
Management access authentication 2-factor authentication

Audit information for users

Audit information for users
Access to user activity audit information Users receive audit information on a regular basis
How long user audit data is stored for Between 6 months and 12 months
Access to supplier activity audit information No audit information available
How long system logs are stored for Between 6 months and 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification Yes
Who accredited the PCI DSS certification Gemserv
PCI DSS accreditation date 01/05/2016
What the PCI DSS doesn’t cover Only credit card processing system in scope of PCI, everything else out of scope
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes BT's corporate security policies.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach A formal change control process is documented and followed, with security a member of the Change Approval Board to monitor security impact of changes
Vulnerability management type Supplier-defined controls
Vulnerability management approach Protect BT mandates received and implemented. BT conferencing tracks vulnerabilities for components used in service, risk assesses impact and deploys as required through Change Control Process. The Change Control Process includes a process for emergency patching.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Logs generated by devices are collected by a Splunk engine and fed to Arcsight SIEM, suspicious events are notified to dashboard and investigated by operations team.
Incident management type Supplier-defined controls
Incident management approach Normal incident management process is followed, but if event is deemed security event the BT Security team are engaged.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £0.06 per unit per minute
Discount for educational organisations Yes
Free trial available Yes
Description of free trial Service trial offers published on BT.com

Documents

Documents
Pricing document View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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