Advanced Digital Innovation (UK) Limited

PainSense Self Care Programme and PROM collection for Pain Services

Digital communication tool connecting healthcare providers to patients. The Painsense Suite provides digital self help, and collection of patient data in Chronic Pain Services.


  • PROM/PREM collection
  • Digital resource delivery (eg. exercise videos)
  • Digital enablement
  • Business Intelligence and reporting
  • Digital CBT (Pain Management Plan option)


  • Reduce cost of PROM collection
  • Greater patient engagement with self care
  • Improve patient outcomes with self care


£5 to £15 per licence

  • Education pricing available
  • Free trial available

Service documents

G-Cloud 10


Advanced Digital Innovation (UK) Limited

Judith Clarkson


Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to ADI's MyPathway
Cloud deployment model Hybrid cloud
Service constraints No
System requirements A modern browser and OS is required (Win7+)

User support

User support
Email or online ticketing support Email or online ticketing
Support response times SLA can be agreed per contract, generally we offer a 9-5 5 days a week service.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels Support contracts are agreed on a per-customer basis.
All customers will have a named account manager as their contact point.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started When a new healthcare provider service is onboarded, we provide training on-site, along with process advice to facilitate a smooth go-live.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction We can provide a comprehensive data dump if needed in standard format (usually JSON documents).
End-of-contract process We reserve the right to charge for any extraordinary costs, but in general, all closedown, de-commissioning and data transfer costs are included in the contract price.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install Yes
Compatible operating systems
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
Designed for use on mobile devices Yes
Differences between the mobile and desktop service No material differences
Accessibility standards WCAG 2.0 AA or EN 301 549
Accessibility testing No testing has been undertaken as yet
Customisation available No


Independence of resources Our servers are regularly monitored for response time fluctuations, and load. Backend services can be both scaled up and scaled out to meet increasing customer demand.


Service usage metrics Yes
Metrics types Simple usage and uptake metrics are available.
Reporting types Reports on request


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance None

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations No
Datacentre security standards Managed by a third party
Penetration testing frequency At least once a year
Penetration testing approach In-house
Protecting data at rest
  • Physical access control, complying with another standard
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach A custom format will be defined per customer to allow data to be exported into host or 3rd party systems or into their data warehouse. This is agreed in our extensive onboarding process.
Data export formats CSV
Data import formats Other
Other data import formats Manual data import is possible, but not usually required

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability SLAs are agreed on a per-customer basis, based on need.
Approach to resilience Resilience and DR plans available on request.
Outage reporting Outages are currently reported via email alerts. We intend to add a public dashboard by Q4 17.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels Support teams will only speak to named individuals from each customer, and will look for proof of identity where necessary (eg. a callback)
Access restriction testing frequency At least once a year
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications IGSoC level2

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified No
Security governance approach A best practice approach drawing form in-house and external experience. IGSoC 2 achieved.
Information security policies and processes Our in-house IT security procedures are reviewed yearly, and all staff undergo mandatory IT security training, including recorded reading of security policies. Spot checks on process and service are carried out.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach All changes must pass through our development pipeline, which includes checks and balances at all stages from initiation to go-live. This is recorded electronically at each stage.
Vulnerability management type Undisclosed
Vulnerability management approach Information about potential threats is gathered form a variety of sources, including upstream suppliers of software tools, platforms and services. Risks are assessed using a standard "likelyhood * impact" scoring. Patches can usually be deployed in a matter of days.
Protective monitoring type Undisclosed
Protective monitoring approach Potential compromises are identified through a combination of pro-active log monitoring systems, and data monitoring. How we respond is extremely dependant on the nature of the compromise - wether it is a software issue or a misbehaving user would change our response. We aim to respond to any compromise within 8 working hours.
Incident management type Undisclosed
Incident management approach Incident reports are issued according to policy - see our IGSoC submission for details. Users may reprot incidents according to their preference.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No


Price £5 to £15 per licence
Discount for educational organisations Yes
Free trial available Yes
Description of free trial We can provide demo tokens for users to use the patient facing app indefinitely.

Service documents

pdf document: Pricing document pdf document: Terms and conditions
Service documents
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