Leicestershire Health Informatics Service

Cyber Security Incident Response & Investigation

LHIS Computer Security Incident Response Team assists organisations containing and responding to breaches/security incidents. Responding at short notice to actual/suspected incidents LHIS provides crisis management and technical expertise to support decision makers through the initial discovery, containment, eradication and onto resuming business as usual activities with post incident reviews.


  • Experienced provider supporting public sector organisations nationwide
  • Assignment scope tailored to customer requirements
  • Qualified digital forensics experts experienced in handling cyber security incidents
  • Crisis Management support providing advice and guidance
  • Robust structured methodology for incident containment and resolution
  • Development, support and refinement of incident reporting capability
  • Comprehensive reporting with root cause, resolution and future mitigation information
  • Incident response readiness assessment and gap analysis
  • LHIS experienced at working with law enforcement with strong links
  • Investigative skills developed over numerous investigations


  • Value: excellent price, quality and service delivery, subscription based options
  • Proactive service utilisation saves money through demonstrating incident planning capability
  • Confidential service with qualified security vetted (SC/DV) staff
  • LHIS support enables executives to focus on the critical areas
  • Decades of experience in incident management and crisis response
  • Responsive service able to respond to urgent requests
  • Service provided to industry standard guidelines
  • Information collection using forensically sound procedures and documented evidence handling
  • Incident review highlights good practice and supports future action planning
  • Vast public sector experience saves time as context already understood


£450 a person a day

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at lpt.lhis.info@nhs.net. Tell them what format you need. It will help if you say what assistive technology you use.


G-Cloud 12

Service ID

2 9 0 6 5 6 0 9 7 8 0 1 5 9 4


Leicestershire Health Informatics Service LHIS
Telephone: 01162953500
Email: lpt.lhis.info@nhs.net


Planning service
How the planning service works
We will work with the customer to agree implementation as part of the SLA
Planning service works with specific services


Training service provided
How the training service works
Clinical system and non clinical training
Training is tied to specific services

Setup and migration

Setup or migration service available
How the setup or migration service works
As agreed in the customer SLA.
Setup or migration service is for specific cloud services

Quality assurance and performance testing

Quality assurance and performance testing service
How the quality assurance and performance testing works
Depending on the requirements outlined in the SLA we work with customers to ensure products and services meet required industry standards.

Security testing

Security services
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
  • Other
Other security services
  • IT Security Review Services
  • Penetration Testing Services
  • Simulated Social Engineering
  • Cyber Essentials Consultancy
  • Technical Security Training
  • Digital Forensics Support
  • Security Investigation Services
  • IT Security Project Support
Certified security testers
Security testing certifications
  • Tigerscheme
  • Cyber Scheme

Ongoing support

Ongoing support service
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
Via SLA as agreed with the customer

Service scope

Service constraints
Any constraints are agreed with the customer via SLA and managed accordingly.

User support

Email or online ticketing support
Email or online ticketing
Support response times
Response times agreed by SLA. LHIS service desk operates 07:00 to 20:30 Monday to Friday and 08.00 to 13.00 Saturday excluding weekends and UK Bank Holidays. A 24 hour out of hour’s service is available for an additional surcharge. We also provide out-of-hours IT and Senior Management cover where there is a priority 1, urgent loss of service which has a direct impact on patient care and where there is no alternative.
User can manage status and priority of support tickets
Online ticketing support accessibility
None or don’t know
Phone support
Phone support availability
24 hours, 7 days a week
Web chat support
Support levels
Typically an SLA is drawn up detailing availability, resilience, redundancy and support arrangements and this is then managed during the lifetime of the system.

See below for standard response times within LHIS (which may differ if required). When calls are logged with our service desk we grade them with severities depending on the nature of the issue. The service desk operates according to ITIL change management procedures. Each severity has a standard response time as shown below. These standards are negotiable if required to meet customer needs, however customers should note this may have an impact on the service price.

Response Times
Severity Standard Response Times
1 8 Working Hours
2 16 Working Hours
3 24 Working Hours
4 40 Working Hours
5 10 Working Days
6 5 Working Days
7 5 Working Days
8 20 Working Days (from receipt into installation)

LHIS uses back office support and system functions from with the UK.

Service Levels are typically based on availability with varying options available from 99% to 99.9%.

Standard service hours for the reporting of incidents are 08:00 to 17:00 Monday to Friday excluding UK public holidays.

However 24 hour phone support can be provided at an extra cost.


Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)


£450 a person a day
Discount for educational organisations

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at lpt.lhis.info@nhs.net. Tell them what format you need. It will help if you say what assistive technology you use.