Bizagi Limited

Bizagi Intelligent Process Automation Implementation Services

Bizagi offers an experienced group of Consultants, Project Managers and Architects to provide high-level professional services to customers to help plan and deliver process-based projects.

Our service portfolio is composed of: Process Definition and Design, Automation, Legacy Integration, Deployment, Process Improvement, Coaching Services, Support Services and Training (knowledge transfer).

Features

  • Comprehensive portfolio of services – ‘SPARK’ framework
  • Support the definition of a long-term digitisation journey
  • Proven implementation methodology - Bizagi On-Target
  • Process definition and design
  • Legacy integration
  • Mentoring and knowledge transfer approach
  • Peer review framework to support customer owned initiatives
  • Strong Governance Program for every project undertaken
  • Bizagi leverages best practices to manage and mitigate risk
  • Robust Quality Management approach

Benefits

  • Reduce implementation time - Bizagi On-Target Methodology
  • Reduce implementation risks - Bizagi best practices handbook
  • Cost control framework
  • Handover strategy to clients
  • Continuous improvement approach through KPIs identification and measurement
  • Customer Success Director - Orchestrate your digital transformation journey
  • Service Delivery Manager - Ensure issues are addressed efficiently
  • 24/7 support
  • Emergency assistance phone
  • Online ticketing support

Pricing

£130 to £190 a unit an hour

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Tim.Weatherall@bizagi.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

2 9 0 5 9 8 3 6 3 4 6 2 3 9 4

Contact

Bizagi Limited Tim Weatherall
Telephone: +44 (0) 1753 379270
Email: Tim.Weatherall@bizagi.com

Planning

Planning service
Yes
How the planning service works
Through discovery sessions, workshops and interviews with our Bizagi Professional Services consultants, we will work with you to understand and document your process automation requirements (functional and technical) and enable us to plan a programme or project of work as to how best we can configure Bizagi Automation Services to support your expected outcomes.

Therefore, Bizagi will need to understand the BPMN process models, data model design, end-user interface requirements, business rules requirements, detailed integration requirements, etc. Bizagi is capable of providing support in order to define these elements if they are still not completed. Furthermore, Bizagi recommends an approach of scoping the technical and functional requirement for every project to provide you with a fixed cost of implementation fee.
Planning service works with specific services
Yes
Hosting or software services the planning service works with
  • Bizagi Automation Services
  • Bizagi Modeler Services

Training

Training service provided
Yes
How the training service works
The training strategy of Bizagi is based on the roles identified in an automation project. Bizagi has created the best learning journey to develop the set of skills needed and recommended according to the responsibilities of each role. Bizagi offers two alternatives to deliver training courses. These alternatives are:
a) Onsite Instructor-led courses. These courses are delivered in a series of full-day sessions on the client’s premises and led by one of our expert instructors.
b) Online Instructor-led courses. These courses are delivered in a series of half-day sessions using a web conferencing platform, and are led by one of our expert instructors.

The courses considered in these learning journeys are:
- Modeling with Bizagi Modeler.
- Process Automation 1.
- Building Apps for Knowledge Workers.
- Process Automation 2.
- Integration and Development.
- Administration and Operation.

Additionally, Bizagi offers a series of free complementary resources that enable to understand how to model, automate processes and integrate them with existing external applications. These learning resources are organized in different self-paced courses in our eLearning site. Each course not only has videos, readings, but also quizzes to check the understanding of different concepts.
Training is tied to specific services
Yes
Services the training service works with
  • Bizagi Automation Services
  • Bizagi Modeler Services

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Please find below the process followed by Bizagi to plan and execute a migration to Bizagi Cloud:

1. Feasibility Analysis. Bizagi Cloud Operations team will arrange a meeting with you to understand the scope of the migration and its implications.

2. Adjustments. Bizagi Cloud Operations team will explain you the required adjustments that need to be implemented to adapt the current processes to Bizagi Cloud (if any). These adjustments could be implemented by you or by Bizagi Professional Services team.

3. Migration Execution. Bizagi Cloud Operations team will execute the migration of the processes to Bizagi Cloud.
Setup or migration service is for specific cloud services
Yes
List of supported services
  • Bizagi Automation Services
  • Bizagi Modeler Services

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
Quality Assurance.
One of the key steps of our SPARK implementation framework (Empower Phase) consists in train and mentor your staff to become application owners and independent implementers. For this reason, Quality Assurance become an important step in our handover strategy.

The purpose of Bizagi's Quality Assurance projects, is to perform 'Quality Checks' to ensure the solution has been build according to best practices and impart best practices for optimal reuse of elements. It could cover the following elements:

1. Review and assess the current production environment set up and suggest any potential issues with respect to scaling up the environment to handle more load base.

2. Analysis Bizagi implementation, covering current implementation status, including the following areas:
- Process structure.
- Data model.
- Forms design.
- Business Rules and Policies.
- Query Forms design.
- Integrations.
- User Interface.
- Deployment.

3. Review “Goods” and “Bads” of any typical implementations (DOs and Avoids).

Performance Testing.
Bizagi develops 'Stress Tests' to create a massive number of cases moving them forward automatically through Bizagi through the following tools:
- Selenium;
- JMeter;
- Bizagi Automatic Testing Tool;
- Azure tools; and
- Bizagi Automation Orchester.

Security testing

Security services
No

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
Bizagi has defined two types of support level:
- General Maintenance (basic support): Included in the maintenance contract. This sort of support includes new product versions to keep Bizagi up-to-date, service packs, and basic product support (no subjected to an SLAs). A support team manages all the basic support issues raised by our clients (8x5 Support).

- Premium Support Service: Bizagi has designed a Premium Support Service Package for those companies that require service levels and special attention to their incidents. This is an optional service, aimed to complement the basic support. Bizagi´s Premium Support Service is based on Service Levels, defined by the Maximum Response Time, and varies according to the severity level agreed for each request and the type of support program acquired by you:
a) Gold: i) 24x7 Technical support for all ticket severities; ii) Service Delivery Manager assigned; iii) SLA ; and iv) Emergency phone assistance.
b) Silver: i) Service Delivery Manager assigned ; ii) Emergency phone assistance; iii) SLA; and iv) 8x5 Technical support in your primary time zone.
c) Bronze: i) 8x5 Support in your primary time zone; and ii) SLA.

Service scope

Service constraints
There are no service constraints.

User support

Email or online ticketing support
Email or online ticketing
Support response times
Typical response times, depending on severity reported, are as below (hrs are working hours):

Premium Service - Gold response time between 1 to 8 hrs (24x7).
Premium Service - Silver response time between 2 to 16 hrs (8x5).
Premium Service - Bronze response time between 3 to 24 hrs (8x5).

Bizagi Basic Support service is not subjected to SLAs on response times.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Support levels
Bizagi offers two support levels (please refer to 'Ongoing Support' question):

A) Basic Support Service (with no response time SLAs). The cost of the Basic Support is embedded in the Cloud licenses agreement.

B) Premium Support Service (with response time SLAs) which you may purchase separately according to your requirements. Our Premium Support service is offered in three modalities - Gold, Silver and Bronze depending on the service level requirements you may have.

Our support service provides you with remote assistance for problems with specific symptoms encountered while using Bizagi process automation suite.

All interaction with our Support Centre should be done via our ticketing system which is accessed through our secure support site. If a Customer subscribes to either the Premium Gold or Silver support service tier, Bizagi provides the services of a dedicated UK-based Service Delivery Manager and the availability of a telephone number to facilitate the communication of support severity 1 incidences.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Pricing

Price
£130 to £190 a unit an hour
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Tim.Weatherall@bizagi.com. Tell them what format you need. It will help if you say what assistive technology you use.