Northgate Public Services UK Limited
NPS Local Welfare Provision SaaS
Enables authorities to create and process applications for Local Welfare Provision (LWP) administration and fulfilment under the legislative regime. Flexible framework of services for an Authority to administer the fund, maintaining management control throughout the process. The NPS Local Welfare Provision SaaS can be branded to reflect the Authority's identity.
- Accept, assess, resolve and fulfil applications for LWP applications.
- Full lifecycle for each claim from creation to completion.
- Rules based calculation engine.
- Assisted interview for online capture of applications.
- Public self-service website and back-office. Digital by default.
- Integral workflow, allocates work/tasks to users/stakeholders.
- Integral document management store or optionally, integration with corporate EDMS.
- Outbound communications by email, SMS, letter.
- Send details of award to partners for fulfilment.
- Optional managed service to handle entire application process.
- Shared cloud offering connectivity over PSN.
- Digital by default; assisted approach for hard to reach citizens.
- Self-serve for applicants.
- Operational efficiencies by automated processes and notifications.
- Secure, accredited platform.