Dun & Bradstreet Ltd

D&B Optimizer for Microsoft

Optimizer enables access to Dun & Bradstreet's database of over 300 million businesses for your data applications. Off line or Integrated (API) solutions gives in-date commercial data on businesses worldwide. Optimizer offers enterprise applications or data sets via file matching, data append and multiple data fields.

Features

  • Access to information on over 300 million global businesses
  • High Availability 24 x 6.5
  • Quick API response time globally
  • Global data consistency, coverage and accuracy
  • Simple APIs that are easy to use and implement
  • Integrated Data matching, Data append & updating
  • Off line match & append process available
  • Understanding duplicate records to eliminate redundancy and inefficiencies

Benefits

  • Make informed decisions about businesses you’re working with
  • Access to information whenever you need it
  • Quick responses are especially important for high volumes transactions
  • Provide high quality data across services for our markets
  • Improves developer experience and reduces implementation costs
  • Compatible with other services
  • identifying a business to verify its existence
  • Enhancing and maintaining your master data

Pricing

£10000 per licence per year

  • Free trial available

Service documents

Framework

G-Cloud 11

Service ID

2 9 0 4 3 5 8 6 3 7 2 7 1 0 4

Contact

Dun & Bradstreet Ltd

Ron Turner

01628492436

turnerr@dnb.com

Service scope

Software add-on or extension
No
Cloud deployment model
Private cloud
Service constraints
No constraints - app is installed directly into Microsoft Dynamics instance
System requirements
  • Access to the Internet
  • Web Browser such as Chrome, Internet Explorer or Firefox

User support

Email or online ticketing support
Email or online ticketing
Support response times
24 business hours
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
Web chat is available through the D&B website or through the product
Web chat accessibility testing
D&B do not offer any additional support for assistive technology but offer chat and phone mediums
Onsite support
Yes, at extra cost
Support levels
D&B have three levels of support available from basic set up and training ranging to bespoke levels of support including technical and project management support and consultancy, that require a fully Specified Statement of Works prior to contract agreement in order to provide Implementation and training quotations and estimates.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Onboarding & Implementation team reaches out to provide support within 2 business days of purchase (unless customer declines). Training and walkthrough of the product are offerred with the option to utilize the learning portal for videos and documentation, support.dnb.com for assistance, and user guide complete with tips and best practices
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
  • Other
Other documentation formats
Other formats available upon request
End-of-contract data extraction
Access to the product is withdrawn when the contract expires. Users can export important content prior to the end of service date.
End-of-contract process
User's credentials are expired and all access to the product is withdrawn at the end of the contract.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Works via Microsoft's mobile app
Service interface
Yes
Description of service interface
Dynamics plug-in
Accessibility standards
None or don’t know
Description of accessibility
The app is accessed once a user is logged into Microsoft Dynamics
Accessibility testing
None
API
No
Customisation available
Yes
Description of customisation
Users can customize which data integration rules are turned on, which fields are written to the standard object, and where the D&B custom object is displayed on the standard object

Scaling

Independence of resources
This is handled by Microsoft Dynamics in Azure

Analytics

Service usage metrics
Yes
Metrics types
Usage reports available upon request.
Reporting types
Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
Other locations
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Physical access control, complying with SSAE-16 / ISAE 3402
Data sanitisation process
No
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Data can be exported via Power BI (requires additional license)
Data export formats
  • CSV
  • Other
Other data export formats
Excel
Data import formats
  • CSV
  • Other
Other data import formats
Excel

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability
System is available 99.9% 24*7 except for planned maintenance communicated to the customer. Any outages / downtime outside of this, is communicated immediately with customers and recovery plans put in place.
Approach to resilience
Available on Request
Outage reporting
24*7 monitoring for services and application with service alerts and emails to on-call staff and customers.

Identity and authentication

User authentication needed
Yes
User authentication
Username or password
Access restrictions in management interfaces and support channels
Login credentials tied to administrative privilege restrictions.
Access restriction testing frequency
At least every 6 months
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
Less than 1 month

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
United Registrar of Systems
ISO/IEC 27001 accreditation date
03/07/2017
What the ISO/IEC 27001 doesn’t cover
All 114 controls are included, none are omitted.
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
  • D&B Business Information Solutions is accredited to IS027001 security standards
  • D&B Business Information Solutions accredited to IS09001 quality standards
  • D&B UK is authorised and regulated by Financial Conduct Authority
  • Dun & Bradstreet Ltd is accredited to Cyber Essentials Standards
  • Dun & Bradstreet Ltd is an approved JOSCAR supplier
  • Dun & Bradstreet Ltd is an approved HELLIOS supplier

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
D&B has published and maintains policies addressing information security and privacy requirements, a Code of Conduct, along with standards and procedures documentation as well, e.g., access provisioning. The Internal Audit group is responsible for evaluating compliance against policy. Internal Audit reports audit findings to the Board and tracks findings to completion. Dun & Bradstreet Ltd is certified to the ISO-27001 framework.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Change tickets are opened in the automated change management system. The ticket describes the reason for the change; who requested the change and at what capacity; description of the requirements, risks and impacts; implementation, test, and back-out plans; scheduling information including analysis of potential conflict with other proposed changes. The ticket is reviewed by a Change Advisory Board at a regularly scheduled meeting. The CAB comprises technical and management representatives of each line of service management, reviews and approved or disapproves all change tickets. After the change is executed it is reviewed for post-change impact and metrics analysis.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Servers are scanned weekly for vulnerabilities. Per Policy, vulnerabilities and patches are deployed based upon the criticality of the vulnerability in-scope. E.g., high-risk findings must be remediated within 60 days.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
A SIEM is in place to provide secure collection of server OS security event logs; network device logs; Internet proxy; host/network IDS/IPS; email gateway, etc. The SIEM analyses and correlates information from the various input sources and provides near-real-time analysis and alerting. D&B also maintains a Security Operations Center (SOC), whose staff responds to alerts originating from the SIEM. Incident response documentation is in place.
Incident management type
Supplier-defined controls
Incident management approach
Events are evaluated for scope, impact, initial damage assessment and response level by the CSIRT team, Team members are engaged according to the scope and severity and brought into the Incident Management Team's ECC Call. The team is composed of ancillary groups and SMEs. A response plan is created containment strategy, eradication strategy, evidence retention and investigation steps. Execution is governed by the incident coordinator. Regular reports are created and provided to the CSIRT Team; timing intervals for issuing reports depend on the criticality of the event. The CSIRT team documents lessons learned. Post-incident activity is then undertaken.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Pricing

Price
£10000 per licence per year
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
Full system included. Downloads not included. 3 week time period (can be extended on application)

Service documents

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