e2e-assure Ltd

e2e Secure Cloud Web Hosting

A security and web server focused cloud service that provides built in security services designed to keep your essential web services running, secure and resilient to cyber-attacks. Can be provided in our cloud services or as an addition to any other Cloud Service.

Features

  • High security web hosting
  • Attack and compliance alerting and reporting
  • Consumes Threat Intelligence from open and commercial sources
  • Vulnerability scans, continuous pen testing
  • Security monitoring, alerting and response
  • Secure vm builds with AV, IPS, etc
  • Web site defacement monitoring and response
  • Sophisticated global DDOS and CDN
  • Features such as server load balancing and SSL termination
  • Continuous Cyber Defence Protective Monitoring with alerts and incident response

Benefits

  • Keep your web services tightly secured and controlled
  • Scale your service level up or down on demand
  • Scale your web services up or down on demand
  • Ensure your web services are secure, monitored and defended
  • Standards compliance for ISO27001:2013, Cyber Essentials Plus, PCI
  • Flex your service level during important times or increased threats
  • Protect your reputation

Pricing

£500 to £1750 per unit per month

  • Free trial available

Service documents

G-Cloud 10

290400270331478

e2e-assure Ltd

Mark Peart

01666 860108

mark.peart@e2e-assure.com

Service scope

Service scope
Service constraints See Service Definition
System requirements See Service Definition

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Multiple Service Levels are available. SLA information is detailed in the Service Definition
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Yes, at extra cost
Support levels See SLA information in Service Definition
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started See Service Definition
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction All customer data will be removed. The customer is expected to migrate their own data out of the service prior to the end of the service (if applicable). Optionally we can also migrate the data out of the service on a time and material basis.
End-of-contract process Off-boarding is included with the following scope: all user access will be revoked and any components containing customer data will be removed and securely wiped.

Using the service

Using the service
Web browser interface No
API No
Command line interface No

Scaling

Scaling
Scaling available No
Independence of resources Customers have their own physically separate, truly private cloud
Usage notifications Yes
Usage reporting
  • Email
  • Other

Analytics

Analytics
Infrastructure or application metrics Yes
Metrics types
  • CPU
  • Disk
  • HTTP request and response status
  • Memory
  • Network
  • Number of active instances
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

Backup and recovery
Backup and recovery Yes
Backup controls See Service Definition
Datacentre setup
  • Multiple datacentres with disaster recovery
  • Multiple datacentres
  • Single datacentre with multiple copies
  • Single datacentre
Scheduling backups Users schedule backups through a web interface
Backup recovery
  • Users can recover backups themselves, for example through a web interface
  • Users contact the support team

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability See Service Definition
Approach to resilience All e2e services operated from UK datacentres in three regions (England, Scotland and Wales) with multiple power and Internet Service Providers to ensure resilience. Individual service resilience may be dependent upon the Service Level that is ordered for each service.
Outage reporting An incident management and response process will be agreed with each customer with email and phone alerting processes as required.

Identity and authentication

Identity and authentication
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password
Access restrictions in management interfaces and support channels If required, support channels will agree processes for authenticating users including names users/account and the use of agreed passcodes.
Access restriction testing frequency At least once a year
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password
Devices users manage the service through
  • Dedicated device on a segregated network (providers own provision)
  • Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for Between 6 months and 12 months
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for Between 6 months and 12 months
How long system logs are stored for Between 6 months and 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 BSI - Certificate Number 620531
ISO/IEC 27001 accreditation date Up to date and current since we first achieved ISO27001:2013 on 17/07/2015
What the ISO/IEC 27001 doesn’t cover The whole organisation and all services are covered
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications
  • Cyber Essentials Plus - November 2nd, 2017
  • Police Assured Secure Facilities (PASF) for DCs and e2e Management
  • Classified Material Assessment Toolkit (CMAT) inspections at DCs

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes This is detailed in our ISO 27001:2013 documentation and a full RMADS for all services

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach All changes are documented and managed via the internal ticket system. A Separate test environment is used to ensure changes tested prior to being applied to the ‘live environment’. All changes reviewed and approved by appropriate senior staff prior to implementation to ensure they do not compromise security controls.
Vulnerability management type Supplier-defined controls
Vulnerability management approach All services are assess as a part of the e2e Accreditation Framework with a full IS1/2 risk assessment provided as part of the RMADS. e2e provide comprehensive and detailed protective monitoring services independently for customer environments and all service offerings. Critical security patches are typically deployed within 8 hours. As well as ingesting intelligence which is used by our toolsets and rules engines, threat intelligence is also consumed from CERT-UK, CiSP, other Service Providers and from the NCSC
Protective monitoring type Supplier-defined controls
Protective monitoring approach E2e provide comprehensive and detailed protective monitoring services independently for customer environments and all service offerings. The capability provides a comprehensive set of tool-sets to proactively defend customers and services; This includes: Proactive Cyber Defence and Enterprise Risk Management Integrated Enterprise wide coverage with Flexible Log Management, Network Discovery, Asset Management, Traffic Flow Analysis NIDS, Packet Capture, Packet Analysis, Internal and External Vulnerability scanning, Threat Intelligence and Proactive Incident Response. All incidents will follow a predefined incident response playbook with fully automated and manual response actions. Typical response time is 15 minutes.
Incident management type Supplier-defined controls
Incident management approach E2e have a range of operational service levels that can be provided to customers. These range from carrying out initial triage and incident prioritisation through to full Incident Management. e2e can run Incident Response through to conclusion should that be required by its customers. Reporting of incidents can be though email or phone and depending upon the service, email reports can be provided or access to the on line ticketing and incident portal is provided.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Separation between users

Separation between users
Virtualisation technology used to keep applications and users sharing the same infrastructure apart No

Energy efficiency

Energy efficiency
Energy-efficient datacentres Yes

Pricing

Pricing
Price £500 to £1750 per unit per month
Discount for educational organisations No
Free trial available Yes
Description of free trial A free trial is offered for the Baseline Service for up to two months. Other services may be available upon request.

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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