NTT DATA UK Limited

Virtual Desktop Infrastructure

VDI connects users to their assigned desktop sessions using a cloud model. They can access their desktop from any location, without being tied to a single client device. Since the resources are centralised, users moving between work locations can still access the same desktop environment with their applications and data.

Features

  • Access to desktop from any location
  • Not being tied to a single client device

Benefits

  • Reduced server infrastructure
  • The deployment of lower performance, lower specified clients
  • Predictable Payment on a 'by usage' basis
  • Provides a platform for application virtualisation

Pricing

£50 per user per month

Service documents

G-Cloud 9

290388840727026

NTT DATA UK Limited

Russell Wolak

+44 (0)20 7220 9200

Nttdatauk.requirements@nttdata.com

Service scope

Service scope
Service constraints Available upon request.
System requirements Available upon request

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Indicative response times: P1 (4 working hours), P2 (8 working hours), P3 (4 working days), P4 (6 working days)
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels 8.30am to 5pm, Mon to Fri, excluding UK Bank holidays
Indicative response times: P1 (4 working hours), P2 (8 working hours), P3 (4 working days), P4 (6 working days)
Support available to third parties No

Onboarding and offboarding

Onboarding and offboarding
Getting started User documentation.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction Data can be transferred to another hosting platform without restriction.
End-of-contract process NA

Using the service

Using the service
Web browser interface No
API No
Command line interface No

Scaling

Scaling
Scaling available No
Independence of resources Available upon request.
Usage notifications Yes
Usage reporting Other

Analytics

Analytics
Infrastructure or application metrics No

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Supplier-defined controls
Penetration testing frequency Less than once a year
Penetration testing approach In-house
Protecting data at rest Other
Other data at rest protection approach NA
Data sanitisation process No
Equipment disposal approach In-house destruction process

Backup and recovery

Backup and recovery
Backup and recovery No

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks Legacy SSL and TLS (under version 1.2)
Data protection within supplier network Other
Other protection within supplier network VLAN

Availability and resilience

Availability and resilience
Guaranteed availability 99.8% availability
Approach to resilience Available upon request.
Outage reporting Available upon request.

Identity and authentication

Identity and authentication
User authentication Username or password
Access restrictions in management interfaces and support channels Available upon request.
Access restriction testing frequency Less than once a year
Management access authentication Username or password
Devices users manage the service through Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security accreditations No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation Yes
Security governance standards ISO/IEC 27001
Information security policies and processes Available upon request.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Available upon request.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Available upon request.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Available upon request.
Incident management type Supplier-defined controls
Incident management approach Available upon request.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Separation between users

Separation between users
Virtualisation technology used to keep applications and users sharing the same infrastructure apart Yes
Who implements virtualisation Supplier
Virtualisation technologies used Other
Other virtualisation technology used Available upon request.
How shared infrastructure is kept separate Available upon request.

Energy efficiency

Energy efficiency
Energy-efficient datacentres No

Pricing

Pricing
Price £50 per user per month
Discount for educational organisations No
Free trial available No

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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