Glemnet Ltd

DocuSign Electronic Encrypted Signature

Send encrypted electronic documents for approvals, agreements / transactions and DocuSign will complete the end-to-end online processes.

The ability to embed electronic signing and payment requests into your existing website, portals, and applications. Save time & money by using DocuSign’s pre-built integrations or APIs to connect your systems.

Features

  • Limited and unlimited storage space depending on plan
  • Granular access User management
  • Files are encrypted using 256-bit Advanced Encryption Standard
  • 120 days of file recovery
  • Two-step verification if requiered
  • Active directory connector
  • Unlimited API access to platform partners
  • Enables HIPAA compliance
  • GDPR compliance

Benefits

  • Access every file from any devices anywhere
  • Collaborate and share folders with your colleagues and clients
  • Easily recover deleted files and restore previous file versions.
  • Infrastructure cost reduction
  • Reduced bandwidth consumption
  • Lower support and training costs
  • Better employee productivity
  • More efficient collaboration

Pricing

£1.68 to £26.00 per unit per month

Service documents

G-Cloud 11

290203099194516

Glemnet Ltd

Karl Knight

0208 639 0230

kknight@glemnet.com

Service scope

Service scope
Software add-on or extension Yes
What software services is the service an extension to Microsoft Outlook add-on
Cloud deployment model Public cloud
Service constraints None
System requirements RAM At least 512MB

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Monday - Friday: 9am - 5pm
Saturday and Sunday: 9am - 5pm
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), 7 days a week
Web chat support No
Onsite support Yes, at extra cost
Support levels • Level 1 remote and telephone support provided by Glemnet service desk of all DocuSign problems.
• Escalation to DocuSign for Level 2 and 3 Incidents and Management thereof.
• 24/7 Availability.
• A dedicated Cloud Sales Specialist to provide consultancy, oversee complex projects and maintain a consistently high standard of customer service.
Support available to third parties No

Onboarding and offboarding

Onboarding and offboarding
Getting started Glemnet will evaluate the environment and assist with the necessary information detail for your organisation to complete application. We will Process the application Assist with the deployment, Migration of the data and training the users
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction They can simply copy the information to local store drive
End-of-contract process We require 90 days notice

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install Yes
Compatible operating systems
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
  • Other
Designed for use on mobile devices Yes
Differences between the mobile and desktop service None
API Yes
What users can and can't do using the API The DocuSign eSignature API lets you eSign documents, request signatures, automate your forms and data, and much more. You can integrate the eSignature REST and SOAP APIs into any app, website, or embedded system that can make https requests.
There is no limitation on the number of users.
API documentation Yes
API documentation formats
  • Open API (also known as Swagger)
  • HTML
API sandbox or test environment Yes
Customisation available Yes
Description of customisation If you’re a DocuSign administrator, you have access to features that allow you to customise security, user profiles and add your logo for your organisation to externally shared links.

Scaling

Scaling
Independence of resources The size of a shared folder will be counted against the quota of every member of that folder, unless everyone is a member of the same Dropbox Business account. For Business accounts, the size of the shared folder will be counted against the team's shared quota only once.

Analytics

Analytics
Service usage metrics No

Resellers

Resellers
Supplier type Reseller providing extra support
Organisation whose services are being resold IngramMicro

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Asset protection
Knowledge of data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach In-house
Protecting data at rest Scale, obfuscating techniques, or data storage sharding
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach They can simply download it to a local drive
Data export formats Other
Other data export formats Blob Object base
Data import formats Other
Other data import formats Blob object based

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks Legacy SSL and TLS (under version 1.2)
Data protection within supplier network Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability Local content is downloaded and saved on the hard drive of your computer. You can directly edit these files from applications on your computer.
Approach to resilience Local content is downloaded and saved on the hard drive of your computer. You can directly edit these files from applications on your computer.
Outage reporting Email Alerts

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels https://support.docusign.com/guides/ndse-admin-guide-security-settings
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 British Assessment Bureau
ISO/IEC 27001 accreditation date 14/03/2019
What the ISO/IEC 27001 doesn’t cover No exclusions
ISO 28000:2007 certification Yes
Who accredited the ISO 28000:2007 On request
ISO 28000:2007 accreditation date On request
What the ISO 28000:2007 doesn’t cover On request
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security No
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes HIPPA

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach Available on request
Vulnerability management type Supplier-defined controls
Vulnerability management approach Available on request
Protective monitoring type Supplier-defined controls
Protective monitoring approach Available on request
Incident management type Supplier-defined controls
Incident management approach Available on request

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £1.68 to £26.00 per unit per month
Discount for educational organisations Yes
Free trial available Yes
Description of free trial 30 days
Link to free trial https://support.docusign.com/en/articles/What-are-my-options-for-a-DocuSign-Trial-account

Service documents

pdf document: Pricing document pdf document: Terms and conditions pdf document: Modern Slavery statement
Service documents
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