DocuSign Electronic Encrypted Signature
Send encrypted electronic documents for approvals, agreements / transactions and DocuSign will complete the end-to-end online processes.
The ability to embed electronic signing and payment requests into your existing website, portals, and applications. Save time & money by using DocuSign’s pre-built integrations or APIs to connect your systems.
Features
- Limited and unlimited storage space depending on plan
- Granular access User management
- Files are encrypted using 256-bit Advanced Encryption Standard
- 120 days of file recovery
- Two-step verification if requiered
- Active directory connector
- Unlimited API access to platform partners
- Enables HIPAA compliance
- GDPR compliance
Benefits
- Access every file from any devices anywhere
- Collaborate and share folders with your colleagues and clients
- Easily recover deleted files and restore previous file versions.
- Infrastructure cost reduction
- Reduced bandwidth consumption
- Lower support and training costs
- Better employee productivity
- More efficient collaboration
Pricing
£1.68 to £26.00 a unit a month
- Education pricing available
- Free trial available
Service documents
Request an accessible format
Framework
G-Cloud 11
Service ID
2 9 0 2 0 3 0 9 9 1 9 4 5 1 6
Contact
Glemnet Ltd
Neil Linter
Telephone: 0208 639 0230
Email: nlinter@glemnet.com
Service scope
- Software add-on or extension
- Yes
- What software services is the service an extension to
- Microsoft Outlook add-on
- Cloud deployment model
- Public cloud
- Service constraints
- None
- System requirements
- RAM At least 512MB
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
-
Monday - Friday: 9am - 5pm
Saturday and Sunday: 9am - 5pm - User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), 7 days a week
- Web chat support
- No
- Onsite support
- Yes, at extra cost
- Support levels
-
• Level 1 remote and telephone support provided by Glemnet service desk of all DocuSign problems.
• Escalation to DocuSign for Level 2 and 3 Incidents and Management thereof.
• 24/7 Availability.
• A dedicated Cloud Sales Specialist to provide consultancy, oversee complex projects and maintain a consistently high standard of customer service. - Support available to third parties
- No
Onboarding and offboarding
- Getting started
- Glemnet will evaluate the environment and assist with the necessary information detail for your organisation to complete application. We will Process the application Assist with the deployment, Migration of the data and training the users
- Service documentation
- Yes
- Documentation formats
-
- HTML
- End-of-contract data extraction
- They can simply copy the information to local store drive
- End-of-contract process
- We require 90 days notice
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Internet Explorer 7
- Internet Explorer 8
- Internet Explorer 9
- Internet Explorer 10
- Internet Explorer 11
- Microsoft Edge
- Firefox
- Chrome
- Safari 9+
- Opera
- Application to install
- Yes
- Compatible operating systems
-
- Android
- IOS
- Linux or Unix
- MacOS
- Windows
- Windows Phone
- Other
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
- None
- Service interface
- No
- API
- Yes
- What users can and can't do using the API
-
The DocuSign eSignature API lets you eSign documents, request signatures, automate your forms and data, and much more. You can integrate the eSignature REST and SOAP APIs into any app, website, or embedded system that can make https requests.
There is no limitation on the number of users. - API documentation
- Yes
- API documentation formats
-
- Open API (also known as Swagger)
- HTML
- API sandbox or test environment
- Yes
- Customisation available
- Yes
- Description of customisation
- If you’re a DocuSign administrator, you have access to features that allow you to customise security, user profiles and add your logo for your organisation to externally shared links.
Scaling
- Independence of resources
- The size of a shared folder will be counted against the quota of every member of that folder, unless everyone is a member of the same Dropbox Business account. For Business accounts, the size of the shared folder will be counted against the team's shared quota only once.
Analytics
- Service usage metrics
- No
Resellers
- Supplier type
- Reseller providing extra support
- Organisation whose services are being resold
- IngramMicro
Staff security
- Staff security clearance
- Conforms to BS7858:2012
- Government security clearance
- Up to Baseline Personnel Security Standard (BPSS)
Asset protection
- Knowledge of data storage and processing locations
- No
- Datacentre security standards
- Complies with a recognised standard (for example CSA CCM version 3.0)
- Penetration testing frequency
- At least every 6 months
- Penetration testing approach
- In-house
- Protecting data at rest
- Scale, obfuscating techniques, or data storage sharding
- Data sanitisation process
- Yes
- Data sanitisation type
- Explicit overwriting of storage before reallocation
- Equipment disposal approach
- In-house destruction process
Data importing and exporting
- Data export approach
- They can simply download it to a local drive
- Data export formats
- Other
- Other data export formats
- Blob Object base
- Data import formats
- Other
- Other data import formats
- Blob object based
Data-in-transit protection
- Data protection between buyer and supplier networks
- Legacy SSL and TLS (under version 1.2)
- Data protection within supplier network
- Legacy SSL and TLS (under version 1.2)
Availability and resilience
- Guaranteed availability
- Local content is downloaded and saved on the hard drive of your computer. You can directly edit these files from applications on your computer.
- Approach to resilience
- Local content is downloaded and saved on the hard drive of your computer. You can directly edit these files from applications on your computer.
- Outage reporting
- Email Alerts
Identity and authentication
- User authentication needed
- Yes
- User authentication
-
- 2-factor authentication
- Username or password
- Access restrictions in management interfaces and support channels
- https://support.docusign.com/guides/ndse-admin-guide-security-settings
- Access restriction testing frequency
- At least every 6 months
- Management access authentication
-
- 2-factor authentication
- Username or password
Audit information for users
- Access to user activity audit information
- Users have access to real-time audit information
- How long user audit data is stored for
- User-defined
- Access to supplier activity audit information
- Users have access to real-time audit information
- How long supplier audit data is stored for
- User-defined
- How long system logs are stored for
- User-defined
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- British Assessment Bureau
- ISO/IEC 27001 accreditation date
- 14/03/2019
- What the ISO/IEC 27001 doesn’t cover
- No exclusions
- ISO 28000:2007 certification
- Yes
- Who accredited the ISO 28000:2007
- On request
- ISO 28000:2007 accreditation date
- On request
- What the ISO 28000:2007 doesn’t cover
- On request
- CSA STAR certification
- No
- PCI certification
- No
- Other security certifications
- No
Security governance
- Named board-level person responsible for service security
- No
- Security governance certified
- Yes
- Security governance standards
- ISO/IEC 27001
- Information security policies and processes
- HIPPA
Operational security
- Configuration and change management standard
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Configuration and change management approach
- Available on request
- Vulnerability management type
- Supplier-defined controls
- Vulnerability management approach
- Available on request
- Protective monitoring type
- Supplier-defined controls
- Protective monitoring approach
- Available on request
- Incident management type
- Supplier-defined controls
- Incident management approach
- Available on request
Secure development
- Approach to secure software development best practice
- Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)
Public sector networks
- Connection to public sector networks
- No
Pricing
- Price
- £1.68 to £26.00 a unit a month
- Discount for educational organisations
- Yes
- Free trial available
- Yes
- Description of free trial
- 30 days
- Link to free trial
- https://support.docusign.com/en/articles/What-are-my-options-for-a-DocuSign-Trial-account