FCO Services

SMI Integration

FCO Services' Service Integration and Management (SIAM) package delivers a range of flexible Service Management capabilities for OFFICIAL, SECRET and above. With proven governance models for SIAM, Customers enjoy the innovation and flexibility that multi-source arrangements offer, whilst ensuring supplier collaboration to deliver seamless IT services.
For Government. By Government.

Features

  • Enterprise service management
  • Aligned with SIAM, and ISO accredited processes
  • Planning & Design to Implementation and Lifecycle Support
  • Customise and unify management across geographical boundaries
  • Single point of contact

Benefits

  • In government partner
  • One simple interface - managing service provision better
  • Personalised service - Systematic approach for all projects and programmes
  • Services can be well integrated and iteratively provisioned
  • Aligned with Agile principles & ITILv3 framework with strong governance
  • Ability to roll out regional ICT services easily and systematically
  • Single point of contact, accountability, escalations, Service Level Management assurance
  • All staff with a minimum security clearance of SC
  • Services at OFFICIAL, SECRET and above
  • Structured and methodical on-boarding

Pricing

£440 per person per day

Service documents

Framework

G-Cloud 11

Service ID

2 8 9 6 3 2 0 4 2 7 8 7 5 6 5

Contact

FCO Services

Elizabeth Arneill

01908 515789

lizarneill.dosframework@fcos.gov.uk

Planning

Planning
Planning service Yes
How the planning service works The ITIL processes within our IT Service Management (ITSM) ensure that IT Services are provided in a focused, client-friendly and cost-optimized manner. Our IT Services are clearly defined, success can be measured with regards to the service provision, and targeted improvement measures can be introduced where necessary.

Solid Service transition function exists allowing us to build and deploy IT services.  Service Transition ensures that changes to services and Service Management processes are carried out in a coordinated manner.  Service transition links in-between our Service Design to Service Operation functions, facilitating a robust, trouble and stress free handover to live service for our customers’.  

We plan and coordinate the resources to deploy Releases within the predicted cost, time and quality estimates.
Planning service works with specific services No

Training

Training
Training service provided No

Setup and migration

Setup and migration
Setup or migration service available Yes
How the setup or migration service works Migration tools and setup is subject to vendor platform technologies and supported methods. Ongoing professional services such as monitoring, maintenance and security auditing can be provided depending on customer requirements to ensure integrity of data including internal penetrating testing where requested as well as management of external accreditation and organisations.

A handover can be provided by professional services staff once migration is complete subject to customer requirements.
Setup or migration service is for specific cloud services No

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service Yes
How the quality assurance and performance testing works FCOS offer an exceptional end-to-end Quality Assurance service in a secure environment.  Our highly motivated, experienced, security vetted team have a proven track record of delivering high quality products and custom solutions in the Public Sector for over 15 years, tailored to the clients requirements.

Our Agile approach encompasses functional, integration, resilience, compatibility, load testing, Operational Acceptance Testing and User Acceptance Testing with full defect management and reporting. Working to recognised Industry Standards (IEEE/ISTQB) we ensure quality, reliable and robust software for successful go-live products.
FCOS offer an exceptional end-to-end Quality Assurance service in a secure environment.  Our highly motivated, experienced, security vetted team have a proven track record of delivering high quality products and custom solutions in the Public Sector for over 15 years, tailored to the clients requirements.

Our Agile approach encompasses functional, integration, resilience, compatibility, load testing, Operational Acceptance Testing and User Acceptance Testing with full defect management and reporting. Working to recognised Industry Standards (IEEE/ISTQB) we ensure quality, reliable and robust software for successful go-live products.

Security testing

Security testing
Security services Yes
Security services type
  • Security risk management
  • Security design
  • Security testing
  • Security incident management
Certified security testers No

Ongoing support

Ongoing support
Ongoing support service No

Service scope

Service scope
Service constraints None

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Based on the priority of the ticket, FCO Services can respond within 30 minutes on a 24x7/365 basis.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Support levels The FCO Services’ Global Support Centre (GSC) acts as the single point of contact for the receipt of all interactions, incidents and service requests from the Customer’s nominated representative (s) with the service  capable of delivering operational support and management on a 24x7x365 basis.
Standard GSC Operational hours: 0700-1900 Mon-Fri excl. UK public holidays
Accepted methods of contact include customer contact via telephone and email which may result in the subsequent creation of an incident or service request.
The GSC can be contacted for support by customers in either one of two ways
1. By telephone
2. Via email with the customer utilising an FCO Services defined template for email communications

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Developed Vetting (DV)

Pricing

Pricing
Price £440 per person per day
Discount for educational organisations No

Service documents

Return to top ↑