net-progress ltd

GDS Service Manual accessibility services

Tailored accessibility services to help your project meet GDS Service manual accessibility and assisted digital guidelines. These include:

*accessibility audits
*testing with assistive technologies
*research and/or verification user-testing with people who have accessibility needs

Support provided from every stage including Discovery, Alpha, Beta, and Live monitoring.


  • Tailored service to meet GDS Service Manual requirements
  • Optional induction workshop covering WCAG and assistive technologies
  • Audits can cover WCAG 2.1 A, AA and AAA conformance
  • Audit to WCAG 2.0, if required
  • Reports contain non-technical executive summary, recommendations and impact analysis
  • Reports provided in an accessible format
  • Desktop, mobile and native app testing
  • Services appropriate for new build or existing digital products
  • Dedicated Account Manager


  • Meet GDS Service Manual requirements
  • Meet WCAG compliance requirements
  • Support provided for each phase of your project
  • Accessibility feedback, insight and validation from real people
  • 30-day fault investigation and social media monitoring
  • Time & materials invoicing for best value to taxpayer
  • Meet Public Sector Bodies Accessibility Regulations 2018 responsibilities


£400 to £600 a person a day

Service documents


G-Cloud 12

Service ID

2 8 9 3 8 0 9 5 5 2 3 3 7 5 3


net-progress ltd

paul crichton

0208 296 0971


Planning service


Training service provided
How the training service works
We can provide an introductory session on key accessibility principles. This is a non-technical session designed for project managers, developers, user researchers and other project stakeholders. It provides a demonstration the main assistive technologies and a high-level overview of WCAG guidelines.
Training is tied to specific services

Setup and migration

Setup or migration service available

Quality assurance and performance testing

Quality assurance and performance testing service
How the quality assurance and performance testing works
More details of our QA service are in the Service Definition document.

Security testing

Security services

Ongoing support

Ongoing support service

Service scope

Service constraints

User support

Email or online ticketing support
Email or online ticketing
Support response times
Responses are the same day during the regular working week. The same response can be provided if needed and agreed in advance for weekends.
User can manage status and priority of support tickets
Phone support
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Support levels
Select from:

• Email
• Skype / Google Hangouts
• Phone
• Onsite (where appropriate)

Each project will have a dedicated Account Manager as standard for the duration of the project.

Fault investigation for users and social media monitoring provided for 30 calendar days after launch.


Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance


£400 to £600 a person a day
Discount for educational organisations

Service documents

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