PCS BUSINESS SYSTEMS

Internet usage monitoring & Website Blocking

Our Web Protect service provides the ability to set policies to protect your organisation and your users.

This service gives the ability to completely block illegal and untrustworthy sites. It also secures against the many websites which may push harmful programs including malware, phishing, proxies, spyware, botnets and spam.

Features

  • Schedule the blocking and unblocking of websites
  • Alerts so bandwidth usage kept in line with thresholds/policies
  • Set individual or group based web viewing policies
  • Protection from potential internet derived cyber security problems

Benefits

  • Increase productivity levels
  • Reduce downtime due to virus fixing
  • Increased network protection
  • Managed by PCS with service desk liaison for your business

Pricing

£2 per device per month

  • Free trial available

Service documents

Framework

G-Cloud 11

Service ID

2 8 9 3 0 7 0 5 1 0 1 6 2 8 5

Contact

PCS BUSINESS SYSTEMS

Reuben Leach

0845 373 5006

reuben.leach@pcs-systems.com

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
PCS Mail Control
PCS Patch Management
PCS Web Filtering
Cloud deployment model
Private cloud
Service constraints
None
System requirements
No known limitations

User support

Email or online ticketing support
Email or online ticketing
Support response times
Average call closure time 45 minutes
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
In the first instance any requirement for support would be logged through our servicedesk for remote advice and assistance.

If the issue cannot be fixed quickly (our average call closure time is 45 minutes) the issue would be escalated and where necessary on site support would be given.

We provide technical account managers who can assist with queries.
Support available to third parties
No

Onboarding and offboarding

Getting started
We roll out the service silently.

There is no training required.
Service documentation
No
End-of-contract data extraction
We can send/provide users with any data that may be required.
End-of-contract process
We offboard the service silently. This is included in the cost of the contract.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
No
Designed for use on mobile devices
No
Service interface
Yes
Description of service interface
Administrator users can log in where necessary and change settings to allow stricter or lighter policies.
Accessibility standards
None or don’t know
Description of accessibility
N/A
Accessibility testing
N/A
API
No
Customisation available
Yes
Description of customisation
Policies can be amended to suit specific customers.

Scaling

Independence of resources
The service does not require any significant resource to run.

Analytics

Service usage metrics
Yes
Metrics types
We can provide details as to how the service is performing.
Reporting types
  • Real-time dashboards
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
None

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations
No
Datacentre security standards
Supplier-defined controls
Penetration testing frequency
At least once a year
Penetration testing approach
In-house
Protecting data at rest
Physical access control, complying with another standard
Data sanitisation process
No
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
There is no data to export.
Data export formats
Other
Other data export formats
No data to export.
Data import formats
Other
Other data import formats
No data to export.

Data-in-transit protection

Data protection between buyer and supplier networks
Private network or public sector network
Data protection within supplier network
IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
99.99% uptime.
Approach to resilience
It's cloud based. The service gives anti virus protection. Latest definitions are automatically downloaded to allow for maximum protection.
Outage reporting
Public Dashboard.

Identity and authentication

User authentication needed
No
Access restrictions in management interfaces and support channels
We lock down areas of our network so information is only available on a "need to know" basis.
Access restriction testing frequency
At least once a year
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Alcumus ISOQAR - Certificate number 13441
ISO/IEC 27001 accreditation date
December 2015 - Last audited December 2018
What the ISO/IEC 27001 doesn’t cover
Our ISO27001:2013 certification is granted to us inline with that of our Statement of Applicability - which is available upon request.
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
Yes
Who accredited the PCI DSS certification
Sysnet Global Solutions
PCI DSS accreditation date
31st January 2018
What the PCI DSS doesn’t cover
Certification is inline with SAS70
Other security certifications
Yes
Any other security certifications
Cyber Essentials

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
ISO27001:2013
Cyber Essentials

Reporting is to a member of board level senior management.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Services are reviewed regularly.
Change management is controlled and documented to allow for good business continuity.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Patching is carried out at least weekly to ensure critical and important updates are installed on our systems. We comply with the requirements set out by ISO27001 and Cyber Essentials We have systems/services which alert us to various vulnerabilities. Such as Cyber Threats/Patches/Software updates.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Internally we monitor our system using an automated server monitoring solution which we can also roll out to customers where necessary.

We respond to incidents immediately
Incident management type
Supplier-defined controls
Incident management approach
Common IT events would be picked up by our Technical Services Team
Users can report incidents to members of the senior leadership team where necessary.
We document all incidents and discuss at management review.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Pricing

Price
£2 per device per month
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
Trial/Demo for one device to show how the service works.
Trial limited to one month.

Service documents

Return to top ↑