IBM United Kingdom Ltd

IBM Content Foundation on Cloud

This is a solution enabling knowledge workers or business analysts with: Document Management with version control and compound documents, Content Collaboration with social capabilities, Document review & approval workflows, Ability to integrate content access with multiple repositories, SharePoint integration, Microsoft Office integration, Mobile device support. Uses include Police evidence management.

Features

  • Document Management
  • Compound document support
  • Document approval workflows
  • Cross repository search and retrieval
  • Sharepoint integration
  • Microsoft Office integration
  • Mobile device support
  • Version control on documents
  • Bulk import tool
  • Active directory integration

Benefits

  • Improve productivity through collaboration around documents and content
  • Anytime, anywhere access
  • Provide a robust repository with auditable access to documents
  • Enables adherence to statutory requirements and compliance guidelines
  • Structures and streamlines company knowledge
  • Provides much quicker access to relevant content and documents
  • Lower archiving and paper costs

Pricing

£2803.30 per instance per month

  • Free trial available

Service documents

G-Cloud 9

289150350107262

IBM United Kingdom Ltd

Jason Dymott

+44-07753-829879

gcloud@uk.ibm.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints No
System requirements Internet connection & web browser

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Impact Level is Customer definable.

Critical business impact/service down: – 1 Hour Response
Significant business impact: - 1.5 Hour Response
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), 7 days a week
Web chat support No
Onsite support Yes, at extra cost
Support levels Support is available 24x7. Support is provided by a ticketing system. Customer can define severity level 1-4. Premium support can be purchased which comes with a client success manager for 8 hours per week.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started We provide comprehensive online documentation, tutorials, free online training courses and hundreds of tutorials and articles available on our developerWorks portal.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction In the event of termination of the agreement and/or of a given Service, IBM will grant all reasonable and requisite cooperation in drawing up and implementing a plan that describes the way IBM will ensure the handover of the Cloud Services and data to the customer or a subsequent supplier assigned by the former. The Exit Plan to be drawn up by the parties will include all detailed activities, responsibilities, dependencies, costs and milestones for the termination and the handover of the corresponding Services to the customer or a subsequent supplier.

IBM will return the Client Data within a reasonable period in a reasonable and common format upon receiving written instructions from the Client prior to termination or expiration.
End-of-contract process At the end of the contract services continue to run but the user will be prompted to add a new payment method or sign a new contract. Access via the UI will be disabled but services continue to run and there is no immediate data loss.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 10+
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service No difference.
Accessibility standards None or don’t know
Description of accessibility None
Accessibility testing None
API Yes
What users can and can't do using the API RESTful API access is available to repository functions.
API documentation Yes
API documentation formats
  • Open API (also known as Swagger)
  • HTML
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Document classes and metadata can be defined, folder hierarchy for storing and management of documents and content can be defined.

Scaling

Scaling
Independence of resources The performances delivered are determined by the purchased offering which defines the parameters for throughput and volumes. For example IBM Content Foundation on Cloud Bronze offering is intended to support ingesting, viewing, editing, or storing up to 6,000 documents per day and up to 50 concurrent knowledge workers actively working.

Different tier offerings are available depending on workload requirements.

The architecture of IBM cloud services maintains logical separation of client data. Internal rules and measures separate data processing, such as inserting, modifying, deleting, and transferring data, according to the contracted purposes.

Analytics

Analytics
Service usage metrics Yes
Metrics types The monitoring and reporting of service metrics is configurable, and generally include logins over specified period of time, transaction load, and ingestion information etc.
Further usage metrics is also available on the Softlayer infrastructure level via the Softlayer API.

Content Foundation on Cloud provides service usage monitoring via the System Usage Reporter tool in the IBM System Dashboard for ECM.
Reporting types
  • API access
  • Real-time dashboards

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach There is an export capabilities for extracting both documents and metadata from the repository.
Data export formats Other
Other data export formats Documents are exported in their native format.
Data import formats Other
Other data import formats Any document format is supported e,g, Office, PDF, images etc.

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
Other protection between networks IBM will encrypt content not intended for public or unauthenticated viewing when transferring content over public networks. Further, unless excluded by a TD, IBM will enable use of a cryptographic protocol, such as HTTPS, SFTP, and FTPS, for Client’s secure transfer of content to and from the Cloud Service over public networks.
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability A 5% Service Credit (% of monthly subscription fee for contracted
month that is the subject of a claim) for <99% service availability.

A 10% Service Credit (% of monthly subscription fee for contracted
month that is the subject of a claim) for <97% service availability.

A 25% Service Credit (% of monthly subscription fee for contracted
month that is the subject of a claim) for <95% service availability.

A 50% Service Credit (% of monthly subscription fee for contracted
month that is the subject of a claim) for <90% service availability.

Availability, expressed as a percentage, is calculated as: the total number of minutes in a contracted month minus the total number of minutes of Downtime in a contracted month divided by the total number of minutes in the contracted month.
Approach to resilience Available on request.
Outage reporting Email alerts and public dashboard

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels IBM maintains individual role-based authorization of privileged accounts that is subject to regular validation. A privileged account is a duly authorized IBM user identity with administrative access to a Cloud Service, including associated infrastructure, networks, systems, applications, databases and file systems.
Access restriction testing frequency At least every 6 months
Management access authentication 2-factor authentication

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for Between 1 month and 6 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for Between 1 month and 6 months
How long system logs are stored for Between 1 month and 6 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 Bureau Veritas
ISO/IEC 27001 accreditation date 11/12/2015
What the ISO/IEC 27001 doesn’t cover The infrastructure and platform this offering is run on is ISO/IEC 27001 compliant. The current SaaS application is not compliant.
ISO 28000:2007 certification No
CSA STAR certification Yes
CSA STAR accreditation date 20/04/2016
CSA STAR certification level Level 1: CSA STAR Self-Assessment
What the CSA STAR doesn’t cover The infrastructure and platform this offering is run on has a CSA STAR Self-Assessment certificate. The SaaS side of this offering currently does not have this. The IBM CSA Star Self-Assessment can be viewed here https://cloudsecurityalliance.org/star-registrant/softlayer/
PCI certification No
Other security accreditations Yes
Any other security accreditations Yes, for a full list see: https://console.eu-gb.bluemix.net/docs/security/index.html#compliance

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation Yes
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards - Bluemix (IBM PaaS) runs on Softlayer. And Softlayer is certified compliant with major industry standards like ISO 27001 & ISO 27018
Information security policies and processes IBM has an Information Technology (IT) Security policy that establishes the requirements for the protection of IBM's worldwide IT systems and the information assets they contain, including networks and computing devices such as servers, workstations, host computers, application programs, web services, and telephone systems within the IBM infrastructure. IBM’s IT Security policy is supplemented by standards and guidelines, such as the Security Standards for IBM's Infrastructure, the Security and Use Standards for IBM Employees and the Security Guidelines for Outsourced Business Services. Such are reviewed by a cross-company team led by the IT Risk organization every six months.

IBM has a dedicated Vice President of IT Security who leads a team responsible for IBM's own enterprise data security standards and practices. Responsibility and accountability for executing internal security programs is established through formal documented policies. IBM Services teams also have dedicated executives and teams who are responsible for information and physical security in the delivery of our client services.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach IBM maintains policies and procedures to manage risks associated with the application of changes to its Cloud Services. Prior to implementation, all changes to a Cloud Service, including its systems, networks and underlying components, will be documented in a registered change request that includes a description and reason for the change, implementation details and schedule, a risk statement addressing impact to the Cloud Service and its clients, expected outcome, rollback plan, and documented approval by IBM management or its authorized delegate.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach With each Cloud Service, as applicable and commercially reasonable, IBM will a) perform penetration testing and vulnerability assessments before production release and routinely thereafter, b) enlist a qualified and reputable independent third-party to perform penetration testing and ethical hacking at least annually, c) perform automated management and routine verification of underlying components’ compliance with security configuration requirements, and d) remediate any identified vulnerability or noncompliance with its security configuration requirements based on associated risk, exploitability, and impact. IBM takes reasonable care to avoid Cloud Service disruption when performing its tests, assessments, scans, and execution of remediation activities.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach IBM maintains and follows policies requiring administrative access and activity in its Cloud Services’ computing environments to be logged and monitored, and the logs to be archived and retained in compliance with IBM’s worldwide records management plan. IBM monitors privileged account use and maintain security information and event management policies and measures designed to a) identify unauthorized administrative access and activity, b) facilitate a timely and appropriate response, and c) enable internal and independent third party audits of compliance with such policies. IBM systematically monitors the health and availability of production Cloud Service systems and infrastructure at all times.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach IBM:
-Maintains and follows incident response policies aligned with NIST guidelines for computer security incident handling, and will comply with data breach notification requirements under applicable law.
-Investigates security incidents, including unauthorised access or use of content or the Cloud Service, of which IBM becomes aware, and, if warranted, define and execute an appropriate response plan.
-Promptly notifies Client upon determining that a security incident known or reasonably suspected by IBM to affect Client has occurred.
-Provides Client with reasonably requested information about such security incident and status of applicable remediation and restoration activities performed or directed by IBM.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £2803.30 per instance per month
Discount for educational organisations No
Free trial available Yes
Description of free trial 30 day free trial.

Documents

Documents
Pricing document View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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