RPCuk Limited

RPCXtra - Multi Tenancy

RPCXtra is a complete Oracle Primavera P6 Hosted service enabling your project team secure access to their project data from their smart phone, tablet or computer anywhere and at any time.

RPCXtra uses Microsofts Secure Desktop for user access and is hosted on IBM SoftLayer for security, reliability and performance.

Features

  • Set up and available in hours not days
  • Accessible using your smart phone, tablet or computer
  • Available to use anywhere and at anytime
  • Secure using Microsoft and IBM technologies
  • Hosted within UK with full back up and data recovery
  • Fully supported by Accredited Oracle Primavera Specialists
  • End user support available throughout
  • Full onboarding support for each user

Benefits

  • Start using straight away
  • Usable and accessible through any device
  • To work from any office or location worldwide
  • Compliant and secure
  • Full data recovery for peace of mind
  • Supported by specialists proven in their field of expertise
  • User advice and guidance on call as required

Pricing

£35.00 per user per month

  • Education pricing available
  • Free trial available

Service documents

G-Cloud 11

288974886109814

RPCuk Limited

John Shoemaker

01943222001

john.shoemaker@rpc.uk.com

Service scope

Service scope
Service constraints As a hosted service the appropriate number of Oracle Primavera software licences should be either already in support or can be purchased through RPCuk.
System requirements
  • Oracle Primavera EPPM license
  • Internet Browser on device
  • Access to a smart phone, tablet, laptop or computer

User support

User support
Email or online ticketing support Email or online ticketing
Support response times All clients are given a unique support email and contact and we respond within UK working hours - Monday to Friday 9-5pm.

Emails and phone calls are responded to within 30 minutes when received within Office hours.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels RPCuk offers a full support service to all users.

The onboarding of every user to the RPCXtra Cloud Service includes online training and documentation as standard and at no additional cost.

RPCuk provides a service manager for every client to ensure client satisfaction and technical advice and support is available throughout.
Support available to third parties No

Onboarding and offboarding

Onboarding and offboarding
Getting started The onboarding of every user to the RPCXtra Cloud Service includes online training and documentation as standard and at no additional cost. RPCuk provides a service manager for every client to ensure client satisfaction and technical advice and support is available throughout.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction Users can choose to migrate over to their new systems or archive their data locally as they wish. RPCuk will assist providing the necessary data/files as required.

RPCuk retain no rights over any terminated data. All data, including any data backups and users will be removed and deleted from the environment following receipt of confirmation the customer has received their provided data
End-of-contract process At the end of your Cloud contract we will arrange a detailed discussion regarding the decomission of the environment and how you would like this to processed. This will include an agreed end date/time of the service and how data will be processed, whether this be provided to the customer or removed securely.

Details on archiving data is available on request.

Using the service

Using the service
Web browser interface Yes
Using the web interface Once set up on the RPCXtra service, users will be provided with a URL and user account details to login to their application work area. Here, Oracle Primavera applications are made available to users so they can run and access as they wish.
Web interface accessibility standard None or don’t know
How the web interface is accessible Once users are logged in to their environment, they can access the applications that have been made available to them. Admin superusers set up and provide the necessary access
Web interface accessibility testing This interface has been tested a number of times on multiple networks. We run tests with the users as part of any demo's we run through with potential clients.
API No
Command line interface No

Scaling

Scaling
Scaling available Yes
Scaling type Automatic
Independence of resources Each environment is partitioned from other customer’s data via the use of company specific application bootstraps and separate schemas within the database
Usage notifications Yes
Usage reporting
  • Email
  • Other

Analytics

Analytics
Infrastructure or application metrics Yes
Metrics types Number of active instances
Reporting types Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Managed by a third party
Penetration testing frequency At least every 6 months
Penetration testing approach In-house
Protecting data at rest Physical access control, complying with CSA CCM v3.0
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach A third-party destruction service

Backup and recovery

Backup and recovery
Backup and recovery Yes
What’s backed up
  • Database
  • Server Environment
Backup controls As a standard, database backups are taken on a daily basis by RPCuk using logical backup procedures.

Specific backup procedures can be discussed on a customer per customer basis, relating to individual requirements and needs.
Datacentre setup
  • Multiple datacentres with disaster recovery
  • Multiple datacentres
  • Single datacentre with multiple copies
  • Single datacentre
Scheduling backups Supplier controls the whole backup schedule
Backup recovery Users contact the support team

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks Private network or public sector network
Data protection within supplier network Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability Available on request.
Approach to resilience Available on request.
Outage reporting We will provide email alerts and follow up phone calls where necessary to report any service outages.

Identity and authentication

Identity and authentication
User authentication
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels More information available on request.
Access restriction testing frequency At least every 6 months
Management access authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password
Devices users manage the service through Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

Audit information for users
Access to user activity audit information No audit information available
Access to supplier activity audit information No audit information available
How long system logs are stored for Between 6 months and 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 More information available on request.
ISO/IEC 27001 accreditation date More information available on request.
What the ISO/IEC 27001 doesn’t cover More information available on request.
ISO 28000:2007 certification Yes
Who accredited the ISO 28000:2007 More information available on request.
ISO 28000:2007 accreditation date More information available on request.
What the ISO 28000:2007 doesn’t cover More information available on request.
CSA STAR certification Yes
CSA STAR accreditation date More information available on request.
CSA STAR certification level Level 1: CSA STAR Self-Assessment
What the CSA STAR doesn’t cover More information available on request.
PCI certification Yes
Who accredited the PCI DSS certification More information available on request.
PCI DSS accreditation date More information available on request.
What the PCI DSS doesn’t cover More information available on request.
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes More information available on request.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach More information available on request.
Vulnerability management type Undisclosed
Vulnerability management approach More information available on request.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach More information available on request.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach More information available on request.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Separation between users

Separation between users
Virtualisation technology used to keep applications and users sharing the same infrastructure apart Yes
Who implements virtualisation Supplier
Virtualisation technologies used Other
Other virtualisation technology used Windows Remote Desktop Services.
How shared infrastructure is kept separate Available on request.

Energy efficiency

Energy efficiency
Energy-efficient datacentres Yes
Description of energy efficient datacentres RPC's hosted service sits within a UK IBM Datacentre and as part of IBM’s robust and enduring commitment to protecting our clients’ data, it has signed to the EU Data Protection Code of Conduct for Cloud Services (The EU Cloud Code of Conduct).

Through IBM's attainment, RPCuk and our clients are assured that the RPCXtra service goes far beyond regulatory compliance for data privacy and security and as such delighted to offer our customers this transparent, independent endorsement.

Further details to this adherence are available to any client upon request.

Pricing

Pricing
Price £35.00 per user per month
Discount for educational organisations Yes
Free trial available Yes
Description of free trial Available on request. Contact us for more information.

Service documents

pdf document: Pricing document pdf document: Terms and conditions
Service documents
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