Being Guided @ Xceliant

The Social Care Platform

Health and social care, integrated.. Enabling digital innovation to be applied by public sector organisations through embracing a 5-step Design Thinking method, embedded in this Software-as-a-Service (SaaS) app made available on Salesforce Lightning Platform.

Features

  • Integrate hospital EPR, GP EPR and Adult Social Care systems.
  • Extensible No-Code Innovation: Salesforce Lightning Platform.
  • Fully supports NHSX Interoperability Standards: FHIR; and, HL7.

Benefits

  • Reducing Delayed Transfer of Care (DTOC) and Hospital Bed-Blocking.
  • Enables Health and Social Care Professionals to Collaborate with Citizens.

Pricing

£1.00 to £5.00 per user per month

  • Education pricing available
  • Free trial available

Service documents

Framework

G-Cloud 11

Service ID

2 8 8 8 2 6 1 9 4 0 9 5 7 6 5

Contact

Being Guided @ Xceliant

Ian Smith

44 7785 264 957

ian.smith@beingguided.com

Service scope

Software add-on or extension
Yes
What software services is the service an extension to
Salesforce Lightning Platform
Cloud deployment model
Public cloud
Service constraints
No constraints.
System requirements
  • No software to install - Software-as-a-Service (SaaS).
  • Runs on all popular Web and mobile device browsers.

User support

Email or online ticketing support
Email or online ticketing
Support response times
Same day email response, 5x8, excluding UK public holidays.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
Web chat available on all popular browsers.
Web chat accessibility testing
None.
Onsite support
No
Support levels
Same day response, 5 x 8.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Online User Onboarding via Skype.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Data maybe extracted using standard Salesforce Mass Data Extraction Tools and Wizard.
End-of-contract process
No additional costs.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
SaaS app is fully Responsive across desktop, tablet and smartphone user devices.
Service interface
Yes
Description of service interface
Salesforce Lightning Platform APIs.
Accessibility standards
None or don’t know
Description of accessibility
Service accessible through industry standard desktop, tablet and smartphone user devices and Web browsers.
Accessibility testing
None.
API
Yes
What users can and can't do using the API
Salesforce Lightning API.
API documentation
Yes
API documentation formats
  • Open API (also known as Swagger)
  • HTML
  • PDF
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
XCELD is a native app built on Salesforce Lightning Platform and is fully customisable at Object and Field levels.

Scaling

Independence of resources
XCELD is built on world-class Salesforce Lightning Platform, part of the world's largest Software-as-a-Service (SaaS) ecosystem and scalable on a global basis.

Analytics

Service usage metrics
No

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
None

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Data is exported via standard Salesforce Data Management Tools made available with Salesforce Lightning Platform.
Data export formats
CSV
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
Typically 99.9%. Made available at:
https://trust.salesforce.com/en/#systemStatus
Approach to resilience
To maximise availability, we take advantage of the underlying world-class Salesforce data centre infrastructure and SLAs.
Outage reporting
Publicly available SLAs: https://trust.salesforce.com/en/#systemStatus

Identity and authentication

User authentication needed
Yes
User authentication
2-factor authentication
Access restrictions in management interfaces and support channels
Controls in-scope for SSAE-18 Auditing and Evidences through the SOC 2/ISAE3402 Report.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
Description of management access authentication
2-Factor Authentication and Single Sign-On using SAML.

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Schellman & Company, LLC
ISO/IEC 27001 accreditation date
21/12/2017
What the ISO/IEC 27001 doesn’t cover
Outsourced, third-party development.
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
Accredited by Salesforce via Schellman & Company, LLC. Consistent with ISO27001.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
Salesforce Change Management Process for underlying Salesforce Lightning Platform (Force.com) Platform-as-a-Service (PaaS).
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Salesforce internal and external scanning processes using Qualys tools for the underlying Salesforce Lightning Platform (Force.com) Platform-as-a-Service (PaaS).
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
Salesforce Computer Security Incident Response Team (CSIRT) uses a security event logging and management system to manage alerts and logs with XCELD and its underlying Salesforce Lightning Platform (Force.com) Platform-as-a-Service (PaaS).
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
Based on Salesforce Incident Management Process applied to underlying Salesforce Lightning Platform (Force.com) Platform-as-a-Service (PaaS) and aligned to Forum of Incident Response and Security Teams (FIRST) best practices for incident response.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Pricing

Price
£1.00 to £5.00 per user per month
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
14-days Trial of XCELD Platform running on Salesforce Lightning Platform (Force.com) Platform-as-a-Service (PaaS).

Service documents

Return to top ↑