Being Guided @ Xceliant

The Social Care Platform

Health and social care, integrated.. Enabling digital innovation to be applied by public sector organisations through embracing a 5-step Design Thinking method, embedded in this Software-as-a-Service (SaaS) app made available on Salesforce Lightning Platform.

Features

  • Integrate hospital EPR, GP EPR and Adult Social Care systems.
  • Extensible No-Code Innovation: Salesforce Lightning Platform.
  • Fully supports NHSX Interoperability Standards: FHIR; and, HL7.

Benefits

  • Reducing Delayed Transfer of Care (DTOC) and Hospital Bed-Blocking.
  • Enables Health and Social Care Professionals to Collaborate with Citizens.

Pricing

£1.00 to £5.00 per user per month

  • Education pricing available
  • Free trial available

Service documents

Framework

G-Cloud 11

Service ID

2 8 8 8 2 6 1 9 4 0 9 5 7 6 5

Contact

Being Guided @ Xceliant

Ian Smith

44 7785 264 957

ian.smith@beingguided.com

Service scope

Service scope
Software add-on or extension Yes
What software services is the service an extension to Salesforce Lightning Platform
Cloud deployment model Public cloud
Service constraints No constraints.
System requirements
  • No software to install - Software-as-a-Service (SaaS).
  • Runs on all popular Web and mobile device browsers.

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Same day email response, 5x8, excluding UK public holidays.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support Web chat
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard None or don’t know
How the web chat support is accessible Web chat available on all popular browsers.
Web chat accessibility testing None.
Onsite support No
Support levels Same day response, 5 x 8.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Online User Onboarding via Skype.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction Data maybe extracted using standard Salesforce Mass Data Extraction Tools and Wizard.
End-of-contract process No additional costs.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service SaaS app is fully Responsive across desktop, tablet and smartphone user devices.
Service interface Yes
Description of service interface Salesforce Lightning Platform APIs.
Accessibility standards None or don’t know
Description of accessibility Service accessible through industry standard desktop, tablet and smartphone user devices and Web browsers.
Accessibility testing None.
API Yes
What users can and can't do using the API Salesforce Lightning API.
API documentation Yes
API documentation formats
  • Open API (also known as Swagger)
  • HTML
  • PDF
API sandbox or test environment Yes
Customisation available Yes
Description of customisation XCELD is a native app built on Salesforce Lightning Platform and is fully customisable at Object and Field levels.

Scaling

Scaling
Independence of resources XCELD is built on world-class Salesforce Lightning Platform, part of the world's largest Software-as-a-Service (SaaS) ecosystem and scalable on a global basis.

Analytics

Analytics
Service usage metrics No

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance None

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Data is exported via standard Salesforce Data Management Tools made available with Salesforce Lightning Platform.
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability Typically 99.9%. Made available at:
https://trust.salesforce.com/en/#systemStatus
Approach to resilience To maximise availability, we take advantage of the underlying world-class Salesforce data centre infrastructure and SLAs.
Outage reporting Publicly available SLAs: https://trust.salesforce.com/en/#systemStatus

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication 2-factor authentication
Access restrictions in management interfaces and support channels Controls in-scope for SSAE-18 Auditing and Evidences through the SOC 2/ISAE3402 Report.
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
Description of management access authentication 2-Factor Authentication and Single Sign-On using SAML.

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 Schellman & Company, LLC
ISO/IEC 27001 accreditation date 21/12/2017
What the ISO/IEC 27001 doesn’t cover Outsourced, third-party development.
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes Accredited by Salesforce via Schellman & Company, LLC. Consistent with ISO27001.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach Salesforce Change Management Process for underlying Salesforce Lightning Platform (Force.com) Platform-as-a-Service (PaaS).
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach Salesforce internal and external scanning processes using Qualys tools for the underlying Salesforce Lightning Platform (Force.com) Platform-as-a-Service (PaaS).
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach Salesforce Computer Security Incident Response Team (CSIRT) uses a security event logging and management system to manage alerts and logs with XCELD and its underlying Salesforce Lightning Platform (Force.com) Platform-as-a-Service (PaaS).
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach Based on Salesforce Incident Management Process applied to underlying Salesforce Lightning Platform (Force.com) Platform-as-a-Service (PaaS) and aligned to Forum of Incident Response and Security Teams (FIRST) best practices for incident response.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £1.00 to £5.00 per user per month
Discount for educational organisations Yes
Free trial available Yes
Description of free trial 14-days Trial of XCELD Platform running on Salesforce Lightning Platform (Force.com) Platform-as-a-Service (PaaS).

Service documents

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