Airbox Systems Limited


MOSAIC is a mobile command and control application designed for frontline and field-based professionals working with or without central co-ordination. It provides users with mapping, situational awareness and collaborative annotation tools.

ACANS is a variant for aviation users.


  • Tracking
  • Team coordination
  • Situational awareness


  • Resolve issues faster
  • Intelligence beyond maps
  • Get the bigger picture


£500 to £1500 per device per year

Service documents

G-Cloud 10


Airbox Systems Limited

Airbox Systems

01235 227360

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Private cloud
Service constraints Windows server

Planned maintenance in agreement with customer
System requirements
  • Windows Server
  • Windows Desktop
  • IOS
  • Android

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Mon-Fri - within 24 hours

Sat-Sun - best effort or by arangements
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels By arrangement with each client
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Online training
User manual
Assistance with server setup and user account creation
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction By arrangement with client.
End-of-contract process Data download to client in an agreed format.
Removal of all users from server.
Secure deletion of server / storage.

Using the service

Using the service
Web browser interface No
Application to install Yes
Compatible operating systems
  • Android
  • IOS
  • Windows
Designed for use on mobile devices Yes
Differences between the mobile and desktop service No significant difference
Accessibility standards None or don’t know
Description of accessibility None except those supported by the hardware
Accessibility testing None
Customisation available No


Independence of resources Monitor performance, larger customer placed on dedicated servers.


Service usage metrics No


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest Physical access control, complying with CSA CCM v3.0
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach From mobile devices or web site admin page.
Data export formats
  • CSV
  • Other
Other data export formats
  • GPX
  • KML
  • SQL
Data import formats Other
Other data import formats
  • Kml
  • Xml
  • Gpx

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability See Airbox SLA
Approach to resilience Available on request
Outage reporting Email alerts

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels Username and password
IP address white listing
Access restriction testing frequency At least once a year
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 BSI
ISO/IEC 27001 accreditation date Recommended: 27/4/2018
What the ISO/IEC 27001 doesn’t cover NA
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications
  • Cyber Essentials
  • Cyber Essentials Plus

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes Internal IT security policies (available upon request) monitored by the IT Security Board.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Version control to monitor when new features are added. Integration testing and longer soak testing in a production like environment before applications are moved to production.

Any changes thought to impact on application security are discussed and where required outside consultation is sought.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Regular patch deployment every two weeks. Critical patch deployment within 7 days.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Notify customers of any perceived or actual compromise, including any loss of data.

Aim to respond to incidents within 48 hours.
Incident management type Supplier-defined controls
Incident management approach Pre-defined process in the IT Security Policy, including forms for Airbox staff to report incidents.

Users provide incident reports via ticket system.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No


Price £500 to £1500 per device per year
Discount for educational organisations No
Free trial available Yes
Description of free trial By arrangement with client.
Link to free trial


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