Advanced Business Solutions

CMIS & CMISGo

Drive improvements in efficiency and improve your student experience via robust, mature timetabling and room booking solutions, CMIS and CMISGo

Features

  • Timetabling
  • Exam Scheduling
  • Reporting
  • Academic Workload Planning
  • Efficient Space Management
  • Resource and Room Booking
  • Student Attendance Monitoring
  • "What If" Planning
  • Student Fitting

Benefits

  • Valuable costing, timetable and space information all in one system.
  • Improved quality of information
  • Improved resource use
  • Clear and measurable cost benefits
  • Improved student retention and success rates
  • Best fit timetables
  • Locate resources at any time
  • Build quicker relationships with new students,
  • Individual printable timetables via the web
  • Online room booking facilities for ad hoc bookings

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints Not Applicable
System requirements
  • Internet Browser
  • Internet Connection

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Cases will be assigned a Priority and responded to within the following timescales.

Priority Business Impact Target (1st ) Response
1 All or critical functionality unavailable, causing significant operational impact or system unusable - 1 hour
2 Critical functionality unavailable, but interim workaround is available and accepted by Customer based on reasonable business criteria - 4 Hours
3 A problem not preventing operations but with the potential to do so if unresolved - 8 Hours
4 A minor problem either cosmetic or otherwise, and not preventing the operation of the system. Low impact/cosmetic - 24 Hours
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support Web chat
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard None or don’t know
How the web chat support is accessible Through the support portal – http://customers.oneadvanced.com
Web chat accessibility testing None
Onsite support No
Support levels Standard availability service levels of a minimum of 99.5% will appply, dependent on cotracted services.

Support is provided around a priority and escalation system. When an incident is reported, a priority level is established based upon the information provided, understanding business impact is essential. Target service levels and response times are assigned based on an initial appraisal of the problem but can be revisited at any time by the client. The escalation procedure is designed to progress each call as efficiently as possible. OLA's are in place for escalations beyond support into the development and professional service teams.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started A project management team and implementation service is available to guide customers through onboarding, this is backed up with training and documentation
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction Data can be extracted by users via our API. Alternatively Advanced's professional services team can help by extracting data.
End-of-contract process If the contract expires or is terminated for any reason,
we will make the Customer Data available to you in standard readable and secure encrypted form via email, CD-ROM, DVD, USB memory stick, USB hard (any applicable hardware for these purposes are to be supplied by you). We reserve the right to make a charge for such service (at our then current rates).

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service The service is accessed through a browser. There is an optional app available for students offering tailored functionality.
API Yes
What users can and can't do using the API APIs can be used to manage data imports and exports
API documentation Yes
API documentation formats
  • HTML
  • PDF
API sandbox or test environment Yes
Customisation available No

Scaling

Scaling
Independence of resources Because individual clients are deployed on dedicated Virtual Servers as opposed a multi-tenanted SaaS environment there will be no performance impact resulting from the activity of other customer.

Individual customer environments are sized according to our understanding of our application performance metrics and anticipated peak demand.

Analytics

Analytics
Service usage metrics Yes
Metrics types System access reports are available from within the system. Infrastructure is monitored in real time with proactive monitoring ahead of agreed thresholds being breached, whereby incident management action is triggered.
Reporting types Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach In-house
Protecting data at rest Physical access control, complying with another standard
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Product reporting suites and TTD files
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • IPsec or TLS VPN gateway
  • Other
Other protection between networks Options include TLS (Version 1.2 or above) SHA 256 encryption to RSA 2048, N3 (and N3 successor; HSCN, when released) for secure NHS access.
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Other
Other protection within supplier network All Advanced datacentres are Tier 3 datacentres protected by both phyical and electronic protection. Access to services in controlled through our network operations centre, providing highly controlled access to services. All datacentres are fully firewalled and monitored 24x7 by our dedicated security operations centre.

Availability and resilience

Availability and resilience
Guaranteed availability Minimum 99.5% (Based on Monday to Friday - 8 - 6pm, excluding public holidays)
Approach to resilience Advanced's Managed Hosting platforms span two geographically diverse Tier 3 Data Centres and has been architected to provide a highly available N+1 architecture with sufficient resilience and capacity to sustain component failures.

The resilient features built into the platform consist of clustered server nodes, redundant PSUs, network interfaces and storage adaptors, dual connections to redundant SAN hardware, connection to a network layer through stacked chassis switching architecture and a redundant dark fibre path to the second data centre. The data centre environments include uninterruptible power supplies and generators that are capable of maintaining at least 72 hours continual operation without mains power as well as redundant cooling devices to maintain optimal environmental conditions within the server rooms.

Advanced’s optional DR service provides a replicated standby environment, which can be delivered in the event of service outage and provides:-

> Full replication design provides rapid failover to standby infrastructure
> Reserved capacity held to ensure safe failover
> Improved Recovery Time Objectives
> Improved Recovery Point Objectives
Outage reporting The Advanced Managed Hosting service will proactively monitor the environment and provides Advanced with timely warnings of issues arising to allow pro-active intervention. Monitoring is focussed on the health of the services and security.
The solution also captures capacity information over a period of time to allow for effective management.

Advanced will:-

1. configure and maintain a Monitoring Service to monitor and alert against detection thresholds;
2. resolve failures and errors in the Monitoring Service in accordance with the Incident Management Service Levels
3. ensure that critical and major monitoring alerts are reviewed and, where appropriate, an Incident logged by the Service Desk
4. assign Incidents arising from monitoring to Advanced Service Desk for diagnosis and resolution
5. capture server and network infrastructure data to enable the provision of capacity trend analysis

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels Users are authenticated via a federated identity service (for SSO)
Password strength and complexity rules are enforced (for User Name and Password)
Access restriction testing frequency At least every 6 months
Management access authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 BSI
ISO/IEC 27001 accreditation date 16/02/2018
What the ISO/IEC 27001 doesn’t cover All Activity on GCloud is Covered by Our Certification
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes Advanced is certified to ISO 27001:2103 and our Information Security Management System implements all mandatory controls and address all 114 Anex A controls of this international standard for information security.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach The configuration and change management process ensures operational systems, services and application software are subject to change control. All staff are responsible for submitting completed change requests to the change authorisation board (CAB) using the change request form. Change requests forms, before submission to the CAB must be peer reviewed and pre-authorised by the appropriate system service owners and or business stake holder. All changes are recorded, tested and verified prior to implementation, (where possible), and are communicated to relevant members of staff and users as appropriate.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach Vulnerability management is an essential component of Advanced Information Security Program and the process of vulnerability assessment is vital to effective vulnerability management. The vulnerability assessment process provides visibility into the vulnerability of critical assets deployed in the IT Infrastructure. The process comprises of identifying critical systems, their corresponding owners, vulnerability scanning on regular basis, determining and assessing potential vulnerabilities, documenting and establishing a time line to remediate critical vulnerabilities.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach Advanced complies with protecitce monitoring in line with GPG 13.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach Incident management control objectives are defined within our ISO 27001:2013 certified Information Security Management System and the procedures for Incident management are aligned to ITIL v3 industry best practice.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £1329 per instance per month
Discount for educational organisations No
Free trial available No

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions pdf document: Modern Slavery statement
Service documents
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