Cantium Business Solutions

Multi Network Mobile; Anywhere Sim; MVNO; Mobile voice and data

We utilise Anywhere Sim; the UK’s leading provider of multi network mobile coverage for both mobile voice and data. Our multi network roaming solution provides seamless access to multiple mobile networks wherever you are, enabling your users to access voice and data mobile services when they need it most.

Features

  • UK multi network mobile roaming for voice and data
  • M2M (Machine to Machine) connectivity
  • Highly resilient mobile communications supports lone and mobile workforce
  • OwnFone and Footprint: mobile communications for the vulnerable and elderly
  • Accessible mobile devices to support digital inclusion
  • Bespoke voice and data plans
  • Single supplier for mobile communications airtime and devices
  • UK roaming mobile SIM across traditional mobile service providers
  • Mobile roaming data
  • Rural Communications

Benefits

  • Real time SMS alerts for credit and usage triggers
  • Real time billing keeping control of your costs
  • Experienced in the UK's local authority and healthcare sectors
  • Elevate 1st line support calls to your service desk
  • Multi-network enables your workforce to be more productive
  • Highly resilient service for the emergency services and independence services
  • Change your data plan should your usage increase
  • Flexible numbering. You can port existing numbers onto our platform

Pricing

£2.50 per user per month

Service documents

Framework

G-Cloud 11

Service ID

2 8 8 0 6 3 7 3 4 9 1 7 0 5 6

Contact

Cantium Business Solutions

Bids Cantium

03000411115

bids@cantium.solutions

Service scope

Software add-on or extension
No
Cloud deployment model
Private cloud
Service constraints
Mobile devices must be unlocked and open to all networks
System requirements
Mobile devices must be unlocked and open to all networks

User support

Email or online ticketing support
Email or online ticketing
Support response times
Indicative response times include:
P1 - Entire site/multiple outage: Network/Telephony/Internet Target Response - 20 Minutes Target Resolution - 6 Hours P2 - Critical Support Incident, Service Affecting over 50% users down Target Response - 1 Hour Target Resolution - 10 Hours P3 - Urgent support incident, service affecting more than 1-50% of users Target Response - 1 Working Day Target Resolution - 3 Working Days P4 Target Response - 1 Working Day Target Resolution - 4 Days Support incident, single user down P5 - Non-service affecting fault Target Response - 2 Working Days Target Resolution - 5 Working Days
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Onsite support
Support levels
Indicative typical response/support levels include:

PRIORITY 1 Total loss of any key Anywhere Sim UK operational site/s and critical equipment. Loss, or partial loss, of service which has a substantial impact and effect on thousands of customers Loss of critical cell sites of strategic importance. Significant loss or risk to revenue PRIORITY 2 Loss or partial loss of service which has a major impact and affects hundreds of customers Loss of internal systems that does not immediately affect the ability of (Company Name) employees to do business, nor impair their ability to monitor parts of the network Partial loss of the ability to connect or change customer profiles (or delays affecting less than 500 customers) PRIORITY 3 Loss, partial loss, or restriction of service that affects a limited number of customers Low priority cellular problems or restriction of service Temporary delay of billing data PRIORITY 4 Loss, partial loss, or restriction of service that affects a limited number of customers Low priority cellular problems or restriction of service Temporary delay of billing data Partial loss of internal systems, not affecting the ability to do business
Support available to third parties
Yes

Onboarding and offboarding

Getting started
This function will be carried out by the nominated on-boarding officer for the account. They will work with the client to import all the necessary details for the creation of the new users. Devices and plans are tailored to the individual or enterprise ensuring seamless and effective connectivity.
Service documentation
No
End-of-contract data extraction
In line with and under compliance of OFCOM regulations the users can request the transfer of their SIM number. This is completed within 24 hours.
End-of-contract process
Following notification of cancellation we will engage with the customer to confirm the termination date. Depending on the date of the creation of the service will depend on when the contract can be terminated. If the user is out of contract or at the end of contract then the service will be ceased and the number(s) can be transferred to another provider.

Using the service

Web browser interface
No
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
The proposition is SIM/Mobile based so there is no difference between mobile and desktop
Service interface
No
API
No
Customisation available
No

Scaling

Independence of resources
The UK mobile network is very robust and secure. Scalability is reliant on the capacity of the UK mobile network and capacity of each tower location. This is dependant on the technology deployed at the location, the number of existing connections and the owner of the tower that you are connected to. The network will try and establish a connection to another location should the location you are connected to become congested.

As a multi network provider we can utilise the connection of several UK mobile providers to establish the best connectivity.

Analytics

Service usage metrics
Yes
Metrics types
Data usage
Minutes
Texts
Line rental
CLI description
Username
Department
Reporting types
  • Regular reports
  • Reports on request

Resellers

Supplier type
Reseller providing extra support
Organisation whose services are being resold
Anywhere SIM

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
No
Datacentre security standards
Managed by a third party
Penetration testing frequency
Never
Protecting data at rest
Encryption of all physical media
Data sanitisation process
No
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
We will undertake this on behalf of the customer upon request
Data export formats
CSV
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
  • Other
Other protection between networks
The mobile data element of the connection will have inherent security measures provided by the network provider at use in that particular connection. It is strongly advised that the user if transmitting and receiving data should use a VPN to encrypt their traffic end to end.
Data protection within supplier network
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
  • Other
Other protection within supplier network
The mobile data element of the connection will have inherent security measures provided by the network provider at use in that particular connection. It is strongly advised that the user if transmitting and receiving data should use a VPN to encrypt their traffic end to end.

Availability and resilience

Guaranteed availability
N/A
Approach to resilience
N/A
Outage reporting
As part of our proactive account management should we identify any service loss we would communicate any outage to the designated point of contact. This communication would follow an agreed escalation procedure and the agreed method of email, calls or both.

Identity and authentication

User authentication needed
Yes
User authentication
Username or password
Access restrictions in management interfaces and support channels
The user who wishes to gain access to the portal will request access to the Operations Department. A representative will vet the application and send out a verification email to the users verified email address. A separate email will be sent with temporary email address which the user will have to change to gain access. You can view real time billing giving the enterprise a real time appraisal of their spend.
Access restriction testing frequency
At least once a year
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
No audit information available
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
British Assessment Bureau
ISO/IEC 27001 accreditation date
06/02/2019
What the ISO/IEC 27001 doesn’t cover
N/A
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
Cyber Essentials

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
We utilise ITIL based processes and adhere to all requirements needed to meet ISO27001 accreditation

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
We utilise ITIL based processes and adhere to all requirements needed to meet ISO27001 accreditation
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
We utilise ITIL based processes and adhere to all requirements needed to meet ISO27001 accreditation
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
We utilise ITIL based processes and adhere to all requirements needed to meet ISO27001 accreditation
Incident management type
Supplier-defined controls
Incident management approach
We utilise ITIL based processes and adhere to all requirements needed to meet ISO27001 accreditation

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Pricing

Price
£2.50 per user per month
Discount for educational organisations
No
Free trial available
No

Service documents

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