Mozaic-Services Limited

Cloud Service Management (ITSM) Tooling Implementation

A service to guide clients through the challenges faced by implementing a new ITSM solution or driving value out of their existing implementation. The approach combines business, technical, and market expertise and utilises our deep understanding of the industry leading platforms; ServiceNow and BMC Remedy to deliver maximum value.

Features

  • Highly skilled ITSM tooling design, configuration and development resources.
  • Experience in leading complex systems and cloud projects.
  • Approved re-seller of licenses.
  • Service Management and Cloud specialists.
  • Uses our best practice, proven, multi-supplier and Cloud management models.
  • In-depth understanding of the interdependencies between processes.
  • Clarity on service design and data requirements supporting the processes.
  • Supports the acceptance of new ways of working (e.g. DevOps)
  • Use of Agile Scrum to drive pace into the delivery.
  • Use of Agile Scrum ensuring implementation owned by retained team.

Benefits

  • Delivery of an effective ITSM solution in-line with your vision.
  • Knowledge transfer to client personnel.
  • Uses industry and operational experience to ensure validity of recommendations.
  • Accelerates implementation.
  • Builds the case for an efficient Cloud delivery model.
  • Delivers financial, service, agility and customer satisfaction benefits.
  • Expands, optimises and de-risks a full platform deployment.
  • Competitive License fees (details on application).

Pricing

£360 per person per day

Service documents

G-Cloud 9

287865003690252

Mozaic-Services Limited

Aileen Coull

+44 203 709 1625

aileen.coull@mozaic.net

Planning

Planning
Planning service No

Training

Training
Training service provided No

Setup and migration

Setup and migration
Setup or migration service available Yes
How the setup or migration service works The Mozaic Cloud Service Management ITSM Tooling Implementation Service builds on your overarching plans to move to Cloud by ensuring that the capability to manage a diverse supply chain is similarly grounded in ‘Cloud First’ principles.

There are three key phases to our implementation service:

• Getting Started – a rapid assessment and planning discovery phase
• Service Architecture – putting in place the architectural foundations of a tooling implementation
• Design and Delivery – establishing an agile approach to design and delivery planning

Capitalising on our wealth of experience in ITSM cloud based tooling deployment will ensure that your ability to support a cloud based enterprise, driving maximum benefit in terms of cost, agility and operational excellence are delivered.
Setup or migration service is for specific cloud services Yes
List of supported services
  • ServiceNow
  • BMC Remedy
  • Cherwell

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service No

Security testing

Security testing
Security testing service No

Ongoing support

Ongoing support
Ongoing support service No

Service scope

Service scope
Service constraints Our service does not have any constraints.

User support

User support
Email or online ticketing support No
Phone support No
Web chat support No
Support levels NA

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Staff screening not performed
Government security clearance Up to Security Clearance (SC)

Pricing

Pricing
Price £360 per person per day
Discount for educational organisations No

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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