Tricostar Software Ltd

Email Management for Outlook O365 and SharePoint from Colligo

Email management and document management tool gets the most from your SharePoint . Makes it easy to capture,classify emails and attachments right from Outlook to SharePoint, with tools that let workers quickly save, search and share. Save and classify files into SharePoint right from Office 365 Excel, Word and PowerPoint

Features

  • File multiple emails & attachments to SharePoint
  • Share as links on-the-go any time, from any device.
  • The add-in works on any device. IOS and Andoid
  • Automatically extract metadata such as To & From,
  • Prompt for labels to leverage SharePoint’s Advanced Data Governance features
  • Search for SharePoint content within the same interface

Benefits

  • Colligo works wherever you work
  • Easily navigate recent and favorite locations.
  • Workers respond to colleagues who need information, without switching apps.
  • Quickly search SharePoint using sorting and filtering tools
  • Navigate recent and favorite locations with ease
  • Save to Teams from the tools you work in
  • Encourage users to store and collaborate
  • Work inside outlook, send to SharePoint

Pricing

£48 a user a year

  • Education pricing available
  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at james.lawler@tricostar.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

2 8 6 3 6 5 7 7 2 9 0 8 1 3 2

Contact

Tricostar Software Ltd James Lawler
Telephone: 0333 220 5081
Email: james.lawler@tricostar.com

Service scope

Software add-on or extension
Yes
What software services is the service an extension to
Microsoft Office 365 and SharePoint Online
Cloud deployment model
Private cloud
Service constraints
Requires SharePoint and Microsoft 365
System requirements
  • Microsoft 365 SharePoint Online
  • Microsoft 365 Email (Exchange Online)
  • Outlook 365 Installed Client
  • Outlook Web interface
  • Outlook Mobile client

User support

Email or online ticketing support
Yes, at extra cost
Support response times
Subject to SLA agreed with client
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 A
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
No
Support levels
Our standard support service provides for responses to bugs or system failure. We have a standard SLA which allows for a response from 1- 8 hours subject to severity. Our premium service is more wide ranging and operates to the same SLA. Our support service as standard operates between 8.30am to 5.30pm - UK business days and excludes public holidays and weekends. Standard is included in licence cost .Premium is based on numbers of users
Support available to third parties
No

Onboarding and offboarding

Getting started
We provide user training and support. Additional documentation is available for reference online.
Service documentation
Yes
Documentation formats
  • HTML
  • Other
Other documentation formats
Online
End-of-contract data extraction
Not Applicable
End-of-contract process
Nothing happens - the service is no longer available

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install
Yes
Compatible operating systems
  • Android
  • IOS
  • MacOS
  • Windows
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Microsoft restrictions may change or disable certain Outlook features on mobile operating systems depending on their versions and operating systems level.
Service interface
No
API
No
Customisation available
No

Scaling

Independence of resources
Colligo uses Microsoft Cloud Infrastructure in Azure data centres in geographical region. These are scaled based on demand.

Analytics

Service usage metrics
Yes
Metrics types
No of Active Users, No of Recent Active Users, No of Available User Licenses (by type)
Reporting types
Real-time dashboards

Resellers

Supplier type
Reseller providing extra support
Organisation whose services are being resold
Licences, Training and Support

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
Never
Protecting data at rest
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Other
Other data at rest protection approach
https://azure.microsoft.com/en-us/blog/security-privacy-compliance-update-availability-of-ssae-16-isae-3402-attestation/
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Not Applicable
Data export formats
Other
Other data export formats
Not Applicable
Data import formats
Other
Other data import formats
Not Applicable

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Other
Other protection between networks
Colligo infrastructure is based around standard Microsoft Azure components, services and permission models. Communication both internally within service and externally to customer are encrypted based on negotiated TLS for data in transit protection to the Azure environment.
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Other
Other protection within supplier network
Colligo is implemented using Microsoft best practices and design components while using their standard patterns. Colligo makes use of Microsoft standard user permissions, approvals, Azure AD and component services which abide by those permissions and restrictions. Standard Microsoft APIs and their related TLS communications methods are used to access Office 365 services on behalf of the user.

Availability and resilience

Guaranteed availability
Colligo is deemed a non-critical business ease of use application. It’s failure is not considered to have high business impact to trading or continued function and so no committed SLA with compensation is provided for, however Colligo's architecture is such that it is highly available scalable web service running on standard Microsoft Azure components.
Approach to resilience
Available on request
Outage reporting
N/a

Identity and authentication

User authentication needed
Yes
User authentication
Username or password
Access restrictions in management interfaces and support channels
Yes, using a minimum viable permission model.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Other
Description of management access authentication
Office 365

Audit information for users

Access to user activity audit information
No audit information available
Access to supplier activity audit information
No audit information available
How long system logs are stored for
Less than 1 month

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
QMS
ISO/IEC 27001 accreditation date
24/04/2019
What the ISO/IEC 27001 doesn’t cover
Nothing
ISO 28000:2007 certification
No
CSA STAR certification
Yes
CSA STAR accreditation date
20/06/2017
CSA STAR certification level
Level 3: CSA STAR Certification
What the CSA STAR doesn’t cover
Any system not hosted on Microsoft Azure.
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
Scheduled reviews of security controls and reporting within the team and to management of results. Security Director ensures all policies are followed and regular training given to team members

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Undisclosed
Vulnerability management type
Undisclosed
Vulnerability management approach
• Security patch management takes the highest priority.
• Colligo is a Microsoft Partner and subscribes to all security reporting and bulletins related to the Azure components that Colligo Utilises.
• Security patches are deployed as and when needed at the highest priority after completing regression testing and validation testing using both an automated and manual test flow. Colligo use standard Azure services which are updated and upgraded under Microsoft control.
Protective monitoring type
Undisclosed
Protective monitoring approach
N/a
Incident management type
Undisclosed
Incident management approach
N/a

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Pricing

Price
£48 a user a year
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
Free trial available available on request.

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at james.lawler@tricostar.com. Tell them what format you need. It will help if you say what assistive technology you use.