PebblePad is often described as an eportfolio system but it is much more accurately described as a Learning Journey Platform. It supports the collection and presentation of evidence to demonstrate capability and competence for both formal review and accreditation and informal presentation.
- Activity Log
- Permissions Management
- Assessment Management (ATLAS - tools for designing robust, authentic assessment)
- Bespoke Forms and Templates
- Video Optimisation
- Offline forms
- Record activity on the move
- Work from computer, tablet device or smartphone
- Record and upload video, audio, photos and text
- Manage large groups submissions in a single place
- Integrate with existing systems
- Highly scaleable for any size of organisation
- Your own bespoke templates built with a simple tool
- Easy file upload
- Work offline and synchronise when you are back online
- Fast efficient communication
|Software add-on or extension||No|
|Cloud deployment model||Public cloud|
|System requirements||Requires a web browser supporting HTML 5 functions|
|Email or online ticketing support||Email or online ticketing|
|Support response times||
Within 48 hours during the working week (typically much quicker).
Over the weekend by 5:00pm on the following Tuesday.
|User can manage status and priority of support tickets||No|
|Phone support availability||9 to 5 (UK time), Monday to Friday|
|Web chat support||No|
|Onsite support||Yes, at extra cost|
We provide a single comprehensive support package for all our customers. Our support is focused on key contacts at the client organization. These are defined by the client, but typically include local support teams or system mangers.
Our support offers the following services:
24/7 emergency cover for major system issues
Core support during normal business hours (8:30 – 5.30 Monday to Friday)
Support is available via a direct telephone support line or email
Support requests can be logged directly with us via a link in the system straight into our web help desk.
|Support available to third parties||Yes|
Onboarding and offboarding
|Getting started||Our getting started services range from initial onsite training to full scale implementation management services. We have developed a implementation toolkit and an on boarding process to ensure that whatever the scale customers can get the information they need to quickly get up to speed with the system, Most user documentation is included within the system to ensure it remains up to date and is conveniently located.|
|End-of-contract data extraction||Individuals can transfer items as PDF files or depending upon the licence agreement conditions may continue to use the system via a personal account.|
|End-of-contract process||Organisation can export all work submitted by users as PDF records. This is available free of charge if performed by the client. If required this can be completed by the supplier at extra cost. A formal exit policy exists detailing exact timescales and processes for exit however once the exit is complete all client data is destroyed.|
Using the service
|Web browser interface||Yes|
|Application to install||No|
|Designed for use on mobile devices||Yes|
|Differences between the mobile and desktop service||The mobile version is available through a standard device browser or via a dedicated app.|
|Description of service interface||The main user interface to PebblePad is a HTML 5 single page application which provides access to core product features. Offline mobile access to perform some template filling tasks is available using an Android/iOS app. Programmatic access to admin functionality is provided via a JSON API to allow integration with customer systems.|
|Accessibility standards||WCAG 2.1 A|
|Accessibility testing||Several of our existing customers using assistive technology have worked with us to refine the accessibility support. We are also working with external specialists to audit the system and improve accessibility to a higher level.|
|What users can and can't do using the API||Creating/managing users and their contact details, maintaining group membership and handling account housekeeping can be performed via the API. It also supports import of content into user’s accounts for the purposes of service migration and workflows requiring ongoing content import.|
|API documentation formats||HTML|
|API sandbox or test environment||Yes|
|Description of customisation||
Forms, templates and workbooks within the system can be created and customised. This is via a simple template builder tool which is available to all users. Users can only edit their own forms and templates but may distribute those they create to other users of the system.
Individual users can also customise the appearance of portfolio presentations they create via graphics, video and textual design elements.
|Independence of resources||
Resource intensive operations are queued and managed to ensure users are not impacted upon by concurrent operations.
Service monitoring and manual intervention is also in place for unexpected resource usage.
|Service usage metrics||Yes|
A wide range of metrics are available including:
Number of users
Number of logins
Number of uploaded files
Type of files with count
Number of submitted items
Number of published items
Number of comments
Number of logins in last 24 hours
|Supplier type||Not a reseller|
|Staff security clearance||Other security clearance|
|Government security clearance||Up to Baseline Personnel Security Standard (BPSS)|
|Knowledge of data storage and processing locations||Yes|
|Data storage and processing locations||European Economic Area (EEA)|
|User control over data storage and processing locations||No|
|Datacentre security standards||Complies with a recognised standard (for example CSA CCM version 3.0)|
|Penetration testing frequency||At least once a year|
|Penetration testing approach||Another external penetration testing organisation|
|Protecting data at rest||
|Data sanitisation process||Yes|
|Data sanitisation type||Explicit overwriting of storage before reallocation|
|Equipment disposal approach||In-house destruction process|
Data importing and exporting
|Data export approach||Data may be exported as PDF files or transferred to a personal account.|
|Data export formats||Other|
|Other data export formats|
|Data import formats||
|Data protection between buyer and supplier networks||TLS (version 1.2 or above)|
|Data protection within supplier network||
Availability and resilience
We are proud to offer a 99.9% uptime guarantee. If an outage exceeds this level within a rolling 12 month period clients can claim a refund of 2.5% of license fees for every 0.1% of downtime measured across the year. The maximum refund will be 100% of fees paid. Any payments will be made or credited at the end of the licence period to which they apply
This guarantee excludes circumstances beyond our reasonable control, including, without limitation, outages elsewhere on the Internet that hinder access to your service, unavailability of or interruption or delay in telecommunications or third party services not appointed by Pebble Learning, or other force majeure event issues outside the direct control of Pebble Learning or its appointed agents.
Clients must notify us via email to email@example.com indicating that they wish to pursue their rights as guaranteed by this SLA within 21 days the service exceeding the guaranteed level of operation.
|Approach to resilience||Service is run replicated across multiple independent availability zones provided by the data centre along with nightly backups which are sent off-site.|
|Outage reporting||Twitter and email alerts are our standard reporting mechanisms.|
Identity and authentication
|User authentication needed||Yes|
|Access restrictions in management interfaces and support channels||Permissions model controls access|
|Access restriction testing frequency||At least every 6 months|
|Management access authentication||
Audit information for users
|Access to user activity audit information||Users contact the support team to get audit information|
|How long user audit data is stored for||At least 12 months|
|Access to supplier activity audit information||Users contact the support team to get audit information|
|How long supplier audit data is stored for||At least 12 months|
|How long system logs are stored for||Between 6 months and 12 months|
Standards and certifications
|ISO/IEC 27001 certification||No|
|ISO 28000:2007 certification||No|
|CSA STAR certification||No|
|Other security certifications||No|
|Named board-level person responsible for service security||Yes|
|Security governance certified||No|
|Security governance approach||Our security governance strategy aims to align all business practices to the key principles of the ISO 27001 standard that are appropriate to a business of our size, these are the principles that are embedded into the culture of our organisation. We have an information security standards team led by our Development Director and supported by our FD and CTO who meet 3 times a week to review progress on internal initiatives and a monthly security review management meeting to check our processes are effective and set new targets.|
|Information security policies and processes||
Pebble Learning Ltd has established an Information Security Management System (ISMS).
The purpose of this system is to prevent information security breaches by effectively assessing the risks and impacts of a loss of information and implementing appropriate controls so that the risks are reduced to an acceptable level.
The system is designed to ensure compliance with legal requirements, the requirements of ISO 27001:2013 and any other requirements relating to information security to which the company subscribes.
The system has been authorised by the senior management of the company. Support for its implementation and compliance with its procedures is a condition of employment for all employees.
|Configuration and change management standard||Supplier-defined controls|
|Configuration and change management approach||
Any changes to the company’s Assets that may have an impact on information security are assessed and controlled in accordance with the Change Management Procedure.
Where appropriate, the following forms may be completed:
* Change Request Form
* Change Risk Assessment Form
* Change Implementation Checklist
* Test Results Log
Assignment of new access privileges and changes to access privileges are assessed and authorised using an Asset and Access Control and Review Form in accordance with the Access Control Policy.
All Changes are recorded and reviewed.
|Vulnerability management type||Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402|
|Vulnerability management approach||We monitor vendor and independent alert services to identify potential vulnerabilities. Any affecting our services are risk assessed to determine likelihood and impact of the vulnerability. Those requiring action will be patched as soon as practical. This may be immediately for high risk items or within 7 days for less significant items which require further system testing.|
|Protective monitoring type||Supplier-defined controls|
|Protective monitoring approach||
Server monitoring and unauthorised access monitoring provides immediate alerts for unexpected activity.
We follow our the Security Incident Reporting and Investigation Procedure. The results of completed incident reports/investigations are recorded in a Security Incident Log. Preventive and corrective actions identified from an information security incident investigation are recorded and monitored using the Improvement Log.
Response times are dependent upon the severity of a compromise. In severe circumstances this would have a target time of less than 4 hours.
|Incident management type||Supplier-defined controls|
|Incident management approach||
Pre-defined processes and procedures are in place to deal with minor incidents. A disaster recovery plan is in place for more major incidents.
Users can report incidents via our support desk ticketing system by phone or email.
Reports are available upon request and to any customers affected.
|Approach to secure software development best practice||Conforms to a recognised standard, but self-assessed|
Public sector networks
|Connection to public sector networks||No|
|Price||£4.35 to £42.12 per user per year|
|Discount for educational organisations||Yes|
|Free trial available||Yes|
|Description of free trial||The trial accounts allow access to the general user interface for recording activities and creating presentations. The trial accounts do not give access to the assessment part of the system|
|Link to free trial||https://www.pebblepad.co.uk/l/demo.aspx|