Pebble Learning Limited

PebblePad

PebblePad is often described as an eportfolio system but it is much more accurately described as a Learning Journey Platform. It supports the collection and presentation of evidence to demonstrate capability and competence for both formal review and accreditation and informal presentation.

Features

  • Activity Log
  • Blog
  • eportfolio
  • Permissions Management
  • Assessment Management (ATLAS - tools for designing robust, authentic assessment)
  • Bespoke Forms and Templates
  • Workbooks
  • Video Optimisation
  • Reporting
  • Offline forms

Benefits

  • Record activity on the move
  • Work from computer, tablet device or smartphone
  • Record and upload video, audio, photos and text
  • Manage large groups submissions in a single place
  • Integrate with existing systems
  • Highly scaleable for any size of organisation
  • Your own bespoke templates built with a simple tool
  • Easy file upload
  • Work offline and synchronise when you are back online
  • Fast efficient communication

Pricing

£4.35 to £42.12 per user per year

Service documents

Framework

G-Cloud 11

Service ID

2 8 5 8 2 1 7 1 1 9 9 5 3 7 8

Contact

Pebble Learning Limited

Vikki Kenny

01952 288300

tenders@pebblepad.com

Service scope

Software add-on or extension
No
Cloud deployment model
Public cloud
Service constraints
None
System requirements
Requires a web browser supporting HTML 5 functions

User support

Email or online ticketing support
Email or online ticketing
Support response times
Within 48 hours during the working week (typically much quicker).
Over the weekend by 5:00pm on the following Tuesday.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
We provide a single comprehensive support package for all our customers. Our support is focused on key contacts at the client organization. These are defined by the client, but typically include local support teams or system mangers.

Our support offers the following services:

24/7 emergency cover for major system issues

Core support during normal business hours (8:30 – 5.30 Monday to Friday)

Support is available via a direct telephone support line or email
Support requests can be logged directly with us via a link in the system straight into our web help desk.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Our getting started services range from initial onsite training to full scale implementation management services. We have developed a implementation toolkit and an on boarding process to ensure that whatever the scale customers can get the information they need to quickly get up to speed with the system, Most user documentation is included within the system to ensure it remains up to date and is conveniently located.
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
Individuals can transfer items as PDF files or depending upon the licence agreement conditions may continue to use the system via a personal account.
End-of-contract process
Organisation can export all work submitted by users as PDF records. This is available free of charge if performed by the client. If required this can be completed by the supplier at extra cost. A formal exit policy exists detailing exact timescales and processes for exit however once the exit is complete all client data is destroyed.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
The mobile version is available through a standard device browser or via a dedicated app.
Service interface
Yes
Description of service interface
The main user interface to PebblePad is a HTML 5 single page application which provides access to core product features. Offline mobile access to perform some template filling tasks is available using an Android/iOS app. Programmatic access to admin functionality is provided via a JSON API to allow integration with customer systems.
Accessibility standards
WCAG 2.1 A
Accessibility testing
Several of our existing customers using assistive technology have worked with us to refine the accessibility support. We are also working with external specialists to audit the system and improve accessibility to a higher level.
API
Yes
What users can and can't do using the API
Creating/managing users and their contact details, maintaining group membership and handling account housekeeping can be performed via the API. It also supports import of content into user’s accounts for the purposes of service migration and workflows requiring ongoing content import.
API documentation
Yes
API documentation formats
HTML
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Forms, templates and workbooks within the system can be created and customised. This is via a simple template builder tool which is available to all users. Users can only edit their own forms and templates but may distribute those they create to other users of the system.

Individual users can also customise the appearance of portfolio presentations they create via graphics, video and textual design elements.

Scaling

Independence of resources
Resource intensive operations are queued and managed to ensure users are not impacted upon by concurrent operations.

Service monitoring and manual intervention is also in place for unexpected resource usage.

Analytics

Service usage metrics
Yes
Metrics types
A wide range of metrics are available including:
Number of users
Number of logins
Number of uploaded files
Type of files with count
Number of submitted items
Number of published items
Number of comments
Number of logins in last 24 hours
Reporting types
  • Real-time dashboards
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
European Economic Area (EEA)
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
Yes
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
Data may be exported as PDF files or transferred to a personal account.
Data export formats
Other
Other data export formats
PDF
Data import formats
  • CSV
  • ODF

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
We are proud to offer a 99.9% uptime guarantee. If an outage exceeds this level within a rolling 12 month period clients can claim a refund of 2.5% of license fees for every 0.1% of downtime measured across the year. The maximum refund will be 100% of fees paid. Any payments will be made or credited at the end of the licence period to which they apply

This guarantee excludes circumstances beyond our reasonable control, including, without limitation, outages elsewhere on the Internet that hinder access to your service, unavailability of or interruption or delay in telecommunications or third party services not appointed by Pebble Learning, or other force majeure event issues outside the direct control of Pebble Learning or its appointed agents.

Clients must notify us via email to support@pebblepad.co.uk indicating that they wish to pursue their rights as guaranteed by this SLA within 21 days the service exceeding the guaranteed level of operation.
Approach to resilience
Service is run replicated across multiple independent availability zones provided by the data centre along with nightly backups which are sent off-site.
Outage reporting
Twitter and email alerts are our standard reporting mechanisms.

Identity and authentication

User authentication needed
Yes
User authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels
Permissions model controls access
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
Between 6 months and 12 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
Our security governance strategy aims to align all business practices to the key principles of the ISO 27001 standard that are appropriate to a business of our size, these are the principles that are embedded into the culture of our organisation. We have an information security standards team led by our Development Director and supported by our FD and CTO who meet 3 times a week to review progress on internal initiatives and a monthly security review management meeting to check our processes are effective and set new targets.
Information security policies and processes
Pebble Learning Ltd has established an Information Security Management System (ISMS).

The purpose of this system is to prevent information security breaches by effectively assessing the risks and impacts of a loss of information and implementing appropriate controls so that the risks are reduced to an acceptable level.

The system is designed to ensure compliance with legal requirements, the requirements of ISO 27001:2013 and any other requirements relating to information security to which the company subscribes.

The system has been authorised by the senior management of the company. Support for its implementation and compliance with its procedures is a condition of employment for all employees.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Any changes to the company’s Assets that may have an impact on information security are assessed and controlled in accordance with the Change Management Procedure.

Where appropriate, the following forms may be completed:
* Change Request Form
* Change Risk Assessment Form
* Change Implementation Checklist
* Test Results Log

Assignment of new access privileges and changes to access privileges are assessed and authorised using an Asset and Access Control and Review Form in accordance with the Access Control Policy.

All Changes are recorded and reviewed.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
We monitor vendor and independent alert services to identify potential vulnerabilities. Any affecting our services are risk assessed to determine likelihood and impact of the vulnerability. Those requiring action will be patched as soon as practical. This may be immediately for high risk items or within 7 days for less significant items which require further system testing.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Server monitoring and unauthorised access monitoring provides immediate alerts for unexpected activity.

We follow our the Security Incident Reporting and Investigation Procedure. The results of completed incident reports/investigations are recorded in a Security Incident Log. Preventive and corrective actions identified from an information security incident investigation are recorded and monitored using the Improvement Log.

Response times are dependent upon the severity of a compromise. In severe circumstances this would have a target time of less than 4 hours.
Incident management type
Supplier-defined controls
Incident management approach
Pre-defined processes and procedures are in place to deal with minor incidents. A disaster recovery plan is in place for more major incidents.
Users can report incidents via our support desk ticketing system by phone or email.
Reports are available upon request and to any customers affected.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Pricing

Price
£4.35 to £42.12 per user per year
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
The trial accounts allow access to the general user interface for recording activities and creating presentations. The trial accounts do not give access to the assessment part of the system
Link to free trial
https://www.pebblepad.co.uk/l/demo.aspx

Service documents

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