Software Cloud Limited

Incident Communications Platform - Klaxon

Ensure that you never miss a critical alert with Klaxon’s incident communication tool, get instant push notifications to notify your employees, students or tenants of incidents and outages. Get instant views of services that are unavailable, degraded or restored and opt-in only to the notifications that you want to receive.

Features

  • Instantly broadcast incident communications to virtually any communication device.
  • Easily target communication alerts by location, department, technology or service.
  • End-users choose how and when they receive communication alerts.
  • Option to force communication for Disaster Recovery and Business Continuity.
  • Send communication to multiple channels individually or simultaneously.
  • Quick glance incident dashboard to understand incident status.
  • Workflow incl incident approvals and reminders to send incident updates.
  • End-user training walk through wizard built into the application.
  • Full incident reporting suite and audit trail.
  • Fully cloud-based, all systems and data hosted in the UK.

Benefits

  • Helps you manage Disaster Recovery and Business Continuity events professionally
  • Save time and money managing incidents.
  • Puts your end-users in control of the communications they receive.
  • Reduce calls to your Operational teams during an incident.
  • Full incident history for transparent auditing of incidents.
  • Makes it quick and easy to target incident communications.
  • Cloud based, so It works when your systems are unavailable.
  • Minimise communication noise by only sending notifications to relevant users.
  • Take action directly from the app, share that you're affected.
  • Provides your end-users with full transparency about incidents.

Pricing

£0.46 to £0.89 per user per month

  • Education pricing available
  • Free trial available

Service documents

G-Cloud 11

285714685143601

Software Cloud Limited

Dan Simms

0808 164 0000

dan.simms@softcl.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints None.
System requirements Internet connectivity

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Monday to Friday 9am - 5pm
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.1 AA or EN 301 549
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support Web chat
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard WCAG 2.1 AA or EN 301 549
Web chat accessibility testing We use a tool called Hubspot which automatically meets these standards
Onsite support No
Support levels Support subscription is included in the monthly cost and there is no extra charges.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started All documentation will be provided and demo session can be arranged for key organisation Administrator
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction Historical or audit report can be generated for all the event raised by raising a helpdesk ticket.
End-of-contract process There is no other cost at the end of contract.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install Yes
Compatible operating systems Windows
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Mobile users will receive text message or mobile notification from our app for any notification messages.
API No
Customisation available Yes
Description of customisation Most areas of the product are customisable to the customers needs. They are managed from a Administration area of the tool

Scaling

Scaling
Independence of resources Klaxon runs in an extensible cloud environment, unaffected other services.

Analytics

Analytics
Service usage metrics Yes
Metrics types Klaxon offers a range of audience engagement metrics, as well as a breakdown of SMS and general usage.
Reporting types
  • Real-time dashboards
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest Physical access control, complying with CSA CCM v3.0
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Customers can request a data export at any time.
Data export formats
  • CSV
  • Other
Other data export formats PDF
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability Microsoft's Azure platform guarantees 99.9% availability.
Approach to resilience Klaxon exists in the highly-resilient Microsoft Azure cloud.
Outage reporting Incident notification is Klaxon's specialty. We'll contact you by email, and update the dashboard should problems arise.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels The management supports Two Factor Authentication / Multi Factor Authentication.
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications Cyber Essentials Plus

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards Other
Other security governance standards Cyber Essentials Plus
Information security policies and processes Our data storage and handling takes place within (and from) the Microsoft Azure cloud, a CSA CCM certified environment.

All employees and contractors are vetted and comply with a security policy set out in the employee handbook.

In addition, we are "Cyber Essentials Plus" compliant.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach We manage the development and release process via our integrated development environment. This provides us with a full audit trail of all changes to the Klaxon service.

All platform configuration changes and new releases are subject to our Change Management process and are approved by our Change Advisory Board (CAB).

An information security risk assessment is completed prior to CAB approval.
Vulnerability management type Supplier-defined controls
Vulnerability management approach The Klaxon service is hosted in Microsoft Azure as an 'App Service'. Microsoft maintains the majority of the environment. We utilise the considerable security tooling built into Microsoft Azure to protect the Klaxon service.

We undertake vulnerability and penetration testing on all new releases and address vulnerabilities before an update is applied.

We also scan for new vulnerabilities regularly and resolve vulnerabilities via our development and change and release process.
Protective monitoring type Supplier-defined controls
Protective monitoring approach We monitor the Klaxon service constantly for threats and vulnerabilities.

We investigate all information security events including suspected compromises, and manage all confirmed incidents in accordance with our cyber incident policy.

All cyber incidents are treated with the highest priority and are responded to promptly.
Incident management type Supplier-defined controls
Incident management approach Our cyber incident policy provides guidance on the type of incidents that should be reported, who they should be reported to and when they should be reported.

Incidents can be reported to our Service Desk via email or telephone.

Our policy makes it clear that a post-incident report will be issued to stakeholders following an incident.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £0.46 to £0.89 per user per month
Discount for educational organisations Yes
Free trial available Yes
Description of free trial We provide a 30-day free trial, with the only functional limitations being on the number of users and user groups.

Service documents

pdf document: Pricing document pdf document: Terms and conditions
Service documents
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