Wirebox Ltd

Custom Software Development

Wirebox's custom software development service allows us to build and implement solutions into your business that can help streamline and automate your business processes, reduce time spent on tasks and allow for remote working.

Features

• Bespoke development
• Open Source projects
• Automate business processes
• No licensing costs
• Technology Independent
• Access the system remotely
• Best practices in cyber security

Benefits

• Developed to fit your requirements
• Save time on manual processes
• Reduce cost of monthly licensing
• The best solution to use for your requirements
• Access business information from anywhere with an internet connection
• Minimises risk of security breaches
• Increasing team efficiency
• Allows for remote working
• Utilise existing technology to save on development costs

£5,000 a unit

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@wirebox.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

285568785319102

Contact

Ryan Taylor-Lunt
02079935485
info@wirebox.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: This would be dependent on your requirements. Any constraints will be discussed after completing the discovery phase. If any issues arise, we will then be able to provide viable solutions.
• System requirements: System requirements vary from project to project

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: You'll receive a response from our support team within 2 hours during working hours. Overnight/Weekend support tickets will be picked up the next business day.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: With any project at Wirebox, we highly recommend a support & maintenance agreement for once the project is live. This allows for the upkeep of the system.; ; Rather than having different offerings within our packages, our packages are based on an hourly figure. Starting at 2 hours (£75 per hour) to 10+ hours (£55 per hour).; ; You will be assigned an account manager who will be your main point of communication with Wirebox and assist with any requests.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Our sales team will initially understand your requirements and ask any questions which will need to be answered. Then we would require you to take part in a discovery day with our consultants, where we learn more about the project and can begin to discuss the finer details.; ; Once we have a firm understanding of the project, you will be assigned an account manager who will liaise between you & the project manager and discuss scheduling, timelines and key deliverables.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: When the project has been completed and final invoice paid, the system that was developed will belong to you.There would be no need to extract data.
• End-of-contract process: The development time to build the bespoke system will be included within the contract. Support & Maintenance agreements and hosting costs will be additional unless otherwise stated.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: As the service is custom software development, it depends on the requirements of the initial project.; ; The requirements for mobile will be discussed during a discovery phase, so we understand what areas of the system will need to be accessed via mobile.
• Service interface: No
• API: No
• Customisation available: Yes
• Description of customisation: As the service is custom software development, we would look to understand your requirements in a discovery session. This will allow us to outline what is required on the software functionality wise and aesthetics.; ; Any further customisation out of scope will need to be done through support & maintenance or a fixed cost project.

Scaling

• Independence of resources: We partner with AWS to provide scalable hosting of the system. This allows you to continue to use it as required. The servers we use scale with the requirements at the time of use.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: Never
• Protecting data at rest:
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
• Data sanitisation process: No
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: As the company will have IP rights to the system upon final invoice payment, data export isn't required. For GDPR purposes we will be able to assist with data exportation when required.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: Private network or public sector network
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: As we use AWS hosting, our SLA's for availability fall in line with theirs. In terms of any major error occurring, during business hours our response time is within 2 hours.
• Approach to resilience: This information is available upon request
• Outage reporting: Wirebox developers receive email alerts and alerts in our internal messaging software, which allows them to pick up the issue.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: When developing solutions for clients, we learn to understand the different user types required. A general admin of a system will have control and visibility of the whole system, but we are able to restrict access dependent on the requirements for different user levels.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: You control when users can access audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Other security certifications: Yes
• Any other security certifications: Cyber Essentials

Security governance

• Named board-level person responsible for service security: No
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: Cyber Essentials
• Information security policies and processes: At Wirebox, our processes fall in line with the guidance from the ICO on GDPR requirements. Required security is implemented.; ; Our staff are trained in GDPR and understand the processes that are required to be adhered to.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: We utilise a ticketing system which allows us to keep track of the configurations and changes that are made to the solution we have developed for you.; ; Changes are assessed by our developers who then discuss this internally with your account manager who then advises on the best approach to follow for the request.
• Vulnerability management type: Undisclosed
• Vulnerability management approach: Our internal system admin assesses potential threats through research and testing. They receive weekly alerts from market leaders in cyber security which outlines any vulnerabilities found. This allows our System Admin to then create patches or deploy solutions in order to mitigate threats.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Our protective monitoring approach relies on valuable information gained from market leaders in the cyber security sector. Alongside this we implement alerts and checks on all of the solutions that we develop. Allowing us to be proactive and reactive in a short amount of time.; ; If a compromise is found we alert the appropriate bodies within the specified time.
• Incident management type: Supplier-defined controls
• Incident management approach: Users are able to report incidents to your account manager, who will then pass it along to the development team. Users will also have access to our ticketing system which they are able to log tickets about an incident.; ; We can provide incident reports on request and you will be alerted to any incidents that do occur in the specified time frames.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Price: £5,000 a unit
• Discount for educational organisations: Yes
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@wirebox.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.