Hamilton Apps

Hamilton Apps Workplace Management Solutions

A comprehensive, modular SaaS solution to improve workforce and workspace engagement and performance including visitor management; meeting room scheduling, workspace scheduling; space occupancy and utilisation; FM & Security incident reporting and management.

Everything is available in a highly scalable single, integrated platform which produces in-depth data and analytics.

Features

  • Smart meeting room and visitor management software for agile workplace
  • Manage deliveries of parcels and notify recipients with an email
  • Managed Services booking (catering, equipment and FM requests)
  • Detailed reports about resource usage, attendance and peak usage hours
  • Real-time analytics - Realtime/historical space occupancy and utilisation
  • Active Directory integration makes pre-registration easy for residents and visitors
  • Attendance monitoring and management for events and training
  • Use any kind of badge and printer to print badges
  • Send personalised emails and reminders to your visitor
  • Multi-site installation available in multiple languages

Benefits

  • Personalise your workspace experience with smart workplace solutions
  • On-the-go meeting room booking and user management
  • Enable a flexible and mobile workplace
  • Identify unused space and restructure your estate
  • A smart platform for needs of a modern workplace
  • Leverage integrations to increase productivity and wellbeing at work
  • Streamline visitor sign-in and upgrade your front desk
  • Understand your reception and manage resources
  • Monitor visitor traffic, manage blacklist and enhance building security
  • Book a taxi for your visitor's pick-up or drop

Pricing

£25 per unit per year

  • Free trial available

Service documents

Framework

G-Cloud 11

Service ID

2 8 5 5 4 0 4 1 3 2 2 4 6 6 1

Contact

Hamilton Apps

Tom Belcher

07972563576

thomas.belcher@hamiltonapps.co.uk

Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to The service is part of Hamilton's Smart Building Management SaaS Platform. The platform offers extended and integrated solutions for Facility Management & Security, Indoor Mapping and Wayfinding. The service integrates with popular tools such as Microsoft Exchange, Office 365 as well as badge printers, Access Control, Sensor and Bluetooth technologies.
Cloud deployment model Hybrid cloud
Service constraints No major constraints
System requirements Device with a web browser/ ability to download an App

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Response times vary depending on the priority. High priority request have a response time of 30 minutes during standard UK office hours. On weekends, an emergency direct line is provided. It is possible to upgrade the SLA and extend support hours at an additional cost.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels Provision, Terms and Conditions of our support and maintenance is in full detail with our SaaS SLA Terms & Conditions document. Standard Service Levels can be expected to be a minimum average of 99.5%, all inclusive of the subscription charges highlighted within our Pricing matrix. Independent SLA T&C contracts are welcomed, with each case for each client treated differently. Costs vary depending on the level of need i.e.: longer support weekdays, weekends, public holidays, MTR (meantime to repair), etc. Our Support Team is comprised of numerous technical & software engineers, and developers who are dedicated to ALL of our client base, and on call at all times during the standard or agreed support hours including a clear escalation procedure. Every client also has a dedicated Account Manager whose responsibility is to oversee the handling, management and resolving of any service failures.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Hamilton Apps provides both on site and online training. User manuals and tutorials will be provided for both system administrators and users. During implementation, a project manager will be assigned and will provide day to day assistance with the service implementation and coordinate integrations with the client's existing toolkit (Office 365, access control and more).
Service documentation Yes
Documentation formats
  • HTML
  • PDF
  • Other
Other documentation formats MS Word Document
End-of-contract data extraction Our reporting tools allow administrators to extract all user entries in the system. The tools allow customisable extractions to fit most needs. Our engineers can further assist with any complex extractions.
End-of-contract process Once the term of the contract comes to an end, the client can choose not to renew it. Hamilton Apps will provide additional time for data extraction and migration if necessary. The access to the application will then be removed.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service The application implements a mobile responsive design. All features are accessible from mobile devices.
Service interface Yes
Description of service interface Users can collaborate with our SaaS platform via a web browser from any mobile, laptop device OR they can interact straight from their Outlook / 365 application. We have a native integration with Outlook which doesn’t require any type of plugin process. The system is capable of supporting Single Sign-On and is also able to support Active Directory processing, both of which provide faster and easier access to regular user needs. Meeting room, workspace and Visitor bookings can also be done from a tablet, kiosk or digital panel interface all of which are RFID enabled.
Accessibility standards None or don’t know
Description of accessibility Software can be used on a wide variety of standard web browsers, and will not affect any accessibility tools that these have in place
Accessibility testing No testing with users of assistive technology has been completed to date.
API Yes
What users can and can't do using the API The Hamilton Apps platform has a REST API service. This API is designed for bespoke integrations and is made available only on request.
API documentation Yes
API documentation formats Open API (also known as Swagger)
API sandbox or test environment Yes
Customisation available Yes
Description of customisation The service can be customised at different levels. The customer can integrate a brand book (logo, colours, fonts etc.), personalise notification templates and manage the visitor badge template for instance. The customer can further personalise the workflows and rules (room approvals, service orders, cost tracking etc.). Finally, the customer is also able to implement custom integrations.

Scaling

Scaling
Independence of resources Maximum user load will be discussed before the go live, and the servers capacity will be adjusted accordingly

Analytics

Analytics
Service usage metrics Yes
Metrics types User connection statistics
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance None

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Supplier-defined controls
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest Physical access control, complying with SSAE-16 / ISAE 3402
Data sanitisation process No
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach The reporting tools are available at all times. There are no limitations on data extraction.
Data export formats
  • CSV
  • Other
Other data export formats Excel
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability Our Standard SLA ensures 99.95% service availability and phone and chat support from Monday to Friday (9am to 5pm) with pre-defined response times.
The service credits earned by the Customer shall be as follows: The monthly software subscription fee multiplied by the difference between the target uptime of 99% and the measured uptime.
The Provider shall deduct an amount equal to the service credits due to the Customer from amounts invoiced in respect of the Charges for the Hosted Services. All remaining service credits shall be deducted from each invoice issued following the reporting of the relevant failure to meet the uptime commitment, until such time as the service credits are exhausted.
Approach to resilience Available on request
Outage reporting Email alerts

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • Identity federation with existing provider (for example Google Apps)
  • Other
Other user authentication SAML V2 / AD authentication / in house account & password management
Access restrictions in management interfaces and support channels For in application administration screens, access based on user roles and claims, for the support channels, access given only to some key users
Access restriction testing frequency Less than once a year
Management access authentication Public key authentication (including by TLS client certificate)

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 Lloyd's Register Quality Assurance Ltd
ISO/IEC 27001 accreditation date 16/12/2016
What the ISO/IEC 27001 doesn’t cover The provision of data centres, supporting content and connectivity services and associated corporate
functions.
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards ISO 9001
Information security policies and processes ISO 9001 guidelines, periodic audits

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Manual change management
Vulnerability management type Supplier-defined controls
Vulnerability management approach We perform periodic vulnerability test internally and get third-party audits on an ad hoc basis. These tests provide us with actionable insight, allowing us to deploy patches promptly across our user base. Our processes and timelines are in line with the industry's best practices.
Protective monitoring type Supplier-defined controls
Protective monitoring approach We implement various monitoring tools to identify any anomaly and potential compromises. The periodic tests also help us in identifying such potential threats. Our processes and timelines are in line with the industry's best practices.
Incident management type Supplier-defined controls
Incident management approach We have pre-defined processes for common events faced in the industry. Users can report incidents to a dedicated email address or via their support hotline. Incident reports are provided by email to the relevant client administrators.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £25 per unit per year
Discount for educational organisations No
Free trial available Yes
Description of free trial Hamilton Apps can provide access to a demo version featuring a standard product parametrisation. It is also possible to implement a Proof of Concept (POC).

Service documents

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