Khipu Networks Limited

Safely enabling SaaS applications adoption by Palo Alto Networks

The appeal of SaaS applications, such as Office 365 and G Suite is growing; but so are the hidden threats in SaaS offerings: costly data-leaks, regulatory noncompliance, malware propagation, etc. Aperture security service complements your existing security tools and delivers data-classification, data-leakage prevention, and threat detection. Helping you secure SaaS.

Features

  • SaaS platform and application security
  • Risk Discovery and Deep Visibility into assets, users and threats
  • Granular policy-based security on data, users and applications
  • Data Leak Prevention and Compliance enablement
  • Heuristics-based user behaviour analysis
  • Advanced Threat Prevention – block known and previously unknown malware
  • Automatic classification of PII, Financial and sensitive documents
  • Visibility and control over unsanctioned file sharing and Exchange rules
  • Detailed visualisation and reporting of incidents and risks
  • Forward logs externally and/or integrate via the API

Benefits

  • Cloud-Delivered Security: 99.99% uptime, self-updating and hassle-free
  • Block known-malware and dynamically identify/ block previously unknown malware
  • Automatic remediation of security incidents and risks
  • Agentless: Aperture utilises the API’s of connected apps for control
  • Start Small: Options start from as small as 250 users
  • Integrated: Aperture supports the most common SaaS applications
  • Safely enable usage of SaaS environments even for sensitive data
  • Prevent the most common type of data leakage: misconfiguration/misuse
  • Visibility: See at a glance all assets, resources and files
  • Enable access and security for unmanaged non-corporate devices

Pricing

£23.8 per user per year

  • Education pricing available
  • Free trial available

Service documents

G-Cloud 11

285062057272621

Khipu Networks Limited

Sales Team

0345 272 0900 Ext. 1

Sales-UK@khipu-networks.com

Service scope

Service scope
Service constraints Aperture currently supports 21 SaaS applications (as of May 2019) with additional applications being added periodically. To ensure the SaaS applications your organisation is consuming is on the supported list, the full list of supported applications is available here: https://docs.paloaltonetworks.com/aperture/aperture-admin/secure-cloud-apps/supported-saas-applications

For EU-based organisations, Aperture is hosted within the EEA (Frankfurt, Germany) to comply with EU-based rules and regulations concerning data privacy. While no live data is ever written to persistent storage, metadata is stored and encrypted at rest to provide the features and functionality Aperture provides.
System requirements
  • Minimum of 250 users/ seats is required
  • A service user/account/access within the SaaS application with sufficient rights
  • A knowledge of “known-good” email domains your organisation works with

User support

User support
Email or online ticketing support Email or online ticketing
Support response times KHIPU can tailor support packages for end users based on response times, where faster response times is provided when relating to support calls about mission critical systems, for example. Response times can vary from 30 minutes to 4 hours, depending upon the severity of the support call logged. If the end user possesses a support contract with KHIPU which entitles them to weekend support, then response time will not differ.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Yes, at extra cost
Support levels KHIPU’s ethos is to provide outstanding technical and after sales support, both during and after a project implementation. To prove this, we have a number of exceptional customer references should end-users wish to speak to any of them. For all supplied solutions we provide maintenance and support services, with all of the proposed equipment being supported and maintained by KHIPU to the required level based upon the customers’ cover. The following is included within our available support/maintenance services:

• 9am to 5pm Monday to Friday, or 24x7x365(366) Telephone, Email and Remote Access Support
• “Pro-Active” Monitoring, Alerting and Support “KARMA”
• Advanced hardware replacement (with or without an engineer)
• Upgrades / Software Releases (major and minor)
• Quarterly Health Checks
• Co-Managed Services; “adds/moves/changes/deletes” via end-user Helpdesk tickets are also available.

KHIPU would also assign a technical account manager to every end-user, who would be responsible for ensuring that SLA's are met in the event that end-users call upon the agreed support service. Costings are available upon request.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started For the delivery of the service, KHIPU follows our ‘Scope of Work’ process which has the following stages:

• Stage 1 – Service scope
• Stage 2 – Assessment
• Stage 3 – Report correlation.

This process is KHIPU’s way of providing an effective service to implement your solution efficiently and to a high standard, in accordance with our ISO accreditations. Initially, we will set up a call to discuss the implementation of your service, what will take place, and any pre-requisites that need to be met. This will also provide end-users with the opportunity to speak to one of our fully qualified engineers who will discuss all aspects of the of the service and answer any questions that you may have. A ‘Scope of Work’ document is then created based upon the discussion.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
  • Other
Other documentation formats
  • Word
  • Visio
End-of-contract data extraction User/PII data is never stored directly within the Aperture platform, instead only metadata is stored. Upon the contract expiring this data is deleted.
End-of-contract process At the end of the contract, if the organisation chooses not to renew and continue with the service, all data pertaining to the organisation is deleted. If the organisation chooses to renew then the service continues as normal. 90-days prior to the contract expiration date an initial reminder email is sent, followed up by gradually increasing reminders until the day of expiration.

Using the service

Using the service
Web browser interface Yes
Using the web interface All features and functionality are primarily delivered through the web interface.
This includes the initial setup, system-configuration, on-boarding of SaaS applications, creation of security policies and viewing of alerts, incidents, risks and reports.
Web interface accessibility standard None or don’t know
How the web interface is accessible Each organisation instance created has a unique URL (user configurable) under the following domain: aperture.paloaltonetworks.com
Web interface accessibility testing N/A
API Yes
What users can and can't do using the API The API can be leveraged to query Aperture for the various log events (Activity Monitoring, Incident Response, Automatic Remediation, Policy Violation, Admin Audits, etc.) so the response data can be leveraged in third-party applications and workflows.
API automation tools Other
API documentation Yes
API documentation formats
  • HTML
  • PDF
Command line interface No

Scaling

Scaling
Scaling available Yes
Scaling type Automatic
Independence of resources Each service that Khipu provide to its customers are separate dedicated services which have guaranteed performance levels unaffected by other users/customers.
Usage notifications Yes
Usage reporting
  • Email
  • SMS
  • Other

Analytics

Analytics
Infrastructure or application metrics Yes
Metrics types
  • Disk
  • HTTP request and response status
  • Other
Other metrics
  • Total Assets within connected SaaS applications
  • Discovered users and email addresses within connected SaaS applications
  • Known and unknown malware
  • PII/Healthcare/Medical/Financial/Sensitive Documentation
  • Email Forwarding Rules
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold Palo Alto Networks

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations No
Datacentre security standards Supplier-defined controls
Penetration testing frequency At least every 6 months
Penetration testing approach In-house
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

Backup and recovery
Backup and recovery Yes
What’s backed up
  • Files
  • Virtual Machines
  • Databases
Backup controls Users are not able to determine what is backed up. The solution is run as a service, with the service being backed-up.
Datacentre setup Multiple datacentres with disaster recovery
Scheduling backups Supplier controls the whole backup schedule
Backup recovery Users contact the support team

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability The service is run at an agreed time with the customer on a 24*7*365(6) schedule. This service has a targeted 99.9% availability on a quarterly basis, excluding scheduled maintenance windows. In the event that KHIPU does not meet the guaranteed levels of availability, service credits are issued in the form of “service tokens”. A service token entitles the user to call upon the professional services of KHIPU Networks for work outside of their standard maintenance contract. Service credits are issued and discussed during quarterly service review meetings, based upon the number of failures in the prior quarter. Up to 5 service credits are capped per quarter for each end-user.
Approach to resilience This information is available upon request.
Outage reporting Aperture has a publicly accessible status page (https://status.paloaltonetworks.com/) which includes historical information about uptime and availability. This information is also communicated via email by Palo Alto Networks support to affected organisations and tenants.

Identity and authentication

Identity and authentication
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels Access to the management platform is controlled by dual factor authentication and is only available to a small set of personal.
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Devices users manage the service through
  • Dedicated device on a segregated network (providers own provision)
  • Dedicated device on a government network (for example PSN)
  • Dedicated device over multiple services or networks
  • Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

Audit information for users
Access to user activity audit information Users receive audit information on a regular basis
How long user audit data is stored for User-defined
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 Lloyd's Register Quality Assurance
ISO/IEC 27001 accreditation date Original Approval: 6th May 2010, Current Expiry: 5th May 2022
What the ISO/IEC 27001 doesn’t cover All areas of KHIPU's business is covered under ISO27001 certification.
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes KHIPU adhere to ISO policies and procedures. We are certified to ISO9001 (Quality Management) and ISO27001 (Information Security Management).

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach All changes to the configuration of the service are managed through a change control process. This looks at, technical suitability, security risks and impact to service. This provides an audit trail and ensures all aspects of the change are considered.
Vulnerability management type Supplier-defined controls
Vulnerability management approach We work closely with the manufacturers of the deployed services to ensure that any reported/disclosed vulnerabilities are patched during the next maintenance window. Should a major flaw occur, an emergency change process would be invoked to patch the service within 48 hours. In the event that multiple vulnerabilities become apparent, they will be addressed in severity order (highest first), until all are mitigated.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Potential compromises are detected via various means including monitoring tools, manual check, service degradation, reported issues and regular vulnerability assessments. In the event of a suspected compromise, they are acted upon with high priority until they are proven to be benign or corrective action is needed to be taken to mitigate the problem. Immediate responses are provided if an issue appears to be critical within the end users’ environment. These procedures are in line with our ISO27001 processes.
Incident management type Supplier-defined controls
Incident management approach As part of our support/managed service procedure, the customer is provided with full details of how to log a support call, including all logging methods and the required information for the servicedesk. Once the call has been logged, it is then managed by the team under the servicedesk based on severity (major issue = service affecting, minor issue = query). All service affecting calls are escalated accordingly to the 2nd/3rd line teams including the assigned account and technical manager. Escalations procedures are provided.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Separation between users

Separation between users
Virtualisation technology used to keep applications and users sharing the same infrastructure apart No

Energy efficiency

Energy efficiency
Energy-efficient datacentres Yes
Description of energy efficient datacentres KHIPU utilises the Aspen House Fleet Data Centre (AHF), which complies with the recommendations of EU code of conduct for energy-efficient data centres.
The installed Mitsubishi Lossnay units extract stale air and then recover the heating or cooling energy to either warm or cool incoming fresh air. We also have highly efficient cold isle containment to avoid any hot air re-circling into the system from equipment. This equipment is maintained by OEM and is operated at optimum levels of efficiency. Any equipment that is not required or used to support active services is completely decommissioned and removed. In order to avoid the need to dispose of hardware, physical servers are virtualised where possible. We possess a Power Utilisation Effectiveness (PUE) rating of 1.5 and we have visibility of IT energy consumption. This visibility is through metering at the cabinet level and individual power distribution units. Beyond this, lights are turned off automatically whenever areas of the Data Centre are left unoccupied.
Further information is available upon request.

Pricing

Pricing
Price £23.8 per user per year
Discount for educational organisations Yes
Free trial available Yes
Description of free trial KHIPU provide a 30 day free trial of the service that is tailored to the end-users requirements in order for them to test the service accordingly against their success criteria.

Service documents

pdf document: Pricing document pdf document: Terms and conditions
Service documents
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