Looking Local Limited

ScanStation

ScanStation is an Android app enabling customers to self-scan documents to support a range of government services; housing benefit, CTR, bus passes, blue badges etc. A combined software and furniture solution, ScanStation ensures quality images every time, can integrate with any back-end system and is a simple, accessible customer-focused solution.

Features

  • Dual Android app and secure furniture solution
  • Enhanced camera functionality ensures quality images every time
  • All files are delivered with corresponding metadata
  • Integrated with Anite GIM - can integrate with other solutions
  • Enables UPRN (NLPG Unique Property Reference Number) real-time look-up
  • Complies with data protection/information security regulations
  • Ability to generate PDFs from individual image files
  • Uses the latest tablets to ensure longest shelf life
  • App can be deployed anywhere there is wifi
  • No personal data/images are saved on the device

Benefits

  • Reduces face to face contact / enables self-service
  • Supports all services that require scanned supporting documents
  • Shortens the end-to-end application timeframe
  • Per scan saving of £3.66 (council customer service centre model)
  • ROI calculator available to show savings potential
  • Year on year savings
  • Simple, non-technical, accessible app on known technology
  • PDF generation from individual image files eases handling multi-page proofs
  • Potential for 80% of supporting documents to be self-scanned
  • Enables advocates/family/friends to progress claims on applicants behalf

Pricing

£10000 to £44500 per instance per year

Service documents

G-Cloud 10

285005104008109

Looking Local Limited

Guy Giles

0845 434 8540

guy.giles@lookinglocal.gov.uk

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Private cloud
Service constraints Support does not extend to the hardware that is procured by the customer nor their consumed web services that the app calls on to operate.
System requirements Device lockdown software is required for the tablet

User support

User support
Email or online ticketing support No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support No
Support levels As part of our commitment to provide first class support, our proposals include the provision of “1st Line Support” throughout the life of the solution. This will be a call centre number that customers can ring 24/7/365 to report issues that pertain specifically to the performance of the app only. Detailed response times would be covered in our SLA although they are generally between 2 business hours and 24hrs depending on the severity of the issue, and recovery times of 4-8 business hours - again depending on the severity or the issue. The costs for this support are included in the licence costs. Each deployment comes with a dedicated technical manager to handle support requests, identify the issue and update keep the stakeholders updated on progress in a timely fashion. Customised, higher levels of support are available on request and costed based on needs.
Support available to third parties No

Onboarding and offboarding

Onboarding and offboarding
Getting started End users are expected to use the service unassisted. Customers are provided with user documentation
Service documentation Yes
Documentation formats
  • ODF
  • PDF
  • Other
Other documentation formats Google Docs
End-of-contract data extraction No data is kept on the system
End-of-contract process Licence includes the use of the app across a set number of devices. Additional costs are incurred if the process flow of the app is altered in any way

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install Yes
Compatible operating systems Android
Designed for use on mobile devices Yes
Differences between the mobile and desktop service It is a Android tablet only experience
Accessibility standards WCAG 2.0 AA or EN 301 549
Accessibility testing Not Applicable in this instance
API No
Customisation available Yes
Description of customisation Branding and wording can be customised as part of the initial licence on behalf of the customer. Process flow customisation is also available and charged at our standard day rate.
There are no user customisable areas of the solution

Scaling

Scaling
Independence of resources The app runs on a single device. The maximum amount of users at any given time is 1

Analytics

Analytics
Service usage metrics No

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Staff screening not performed
Government security clearance None

Asset protection

Asset protection
Knowledge of data storage and processing locations No
Datacentre security standards Supplier-defined controls
Penetration testing frequency Never
Protecting data at rest Other
Other data at rest protection approach At rest there is no data
Data sanitisation process No
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach No data is held on the service
Data export formats Other
Other data export formats No data is held on the service
Data import formats Other
Other data import formats No data is imported to the service

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks Other
Other protection between networks Device sits on customers network
Data protection within supplier network Other
Other protection within supplier network Data does not reside on our network

Availability and resilience

Availability and resilience
Guaranteed availability Not applicable in this case by virtue of the app running on customer devices
Approach to resilience Not applicable in this case by virtue of the app running on customer devices
Outage reporting Not applicable in this case by virtue of the app running on customer devices

Identity and authentication

Identity and authentication
User authentication needed No
Access restrictions in management interfaces and support channels Not applicable in this case
Access restriction testing frequency Never
Management access authentication Other

Audit information for users

Audit information for users
Access to user activity audit information No audit information available
Access to supplier activity audit information No audit information available
How long system logs are stored for Less than 1 month

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security No
Security governance certified No
Security governance approach Not applicable in this case by virtue of the app running on customer devices
Information security policies and processes Not applicable in this case by virtue of the app running on customer devices

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach We use a change management tracking service called Jira to ensure that any configuration or change management requests are accurately documented, prioritised and carried out in a timely fashion. We use version control to decide whether the change constitutes as step change in the fabric of the solution and carry out regular penetration testing if the change presents a potential security issue.
Vulnerability management type Undisclosed
Vulnerability management approach We belong to a number of accredited bodies that share information on new or emerging security issues. Any potential threats presented are assessed for severity either by our CTO or by a third party CHECK or CREST accredited body and acted upon accordingly
Protective monitoring type Undisclosed
Protective monitoring approach This question does not apply in this case
Incident management type Undisclosed
Incident management approach Customers can report incidents via our 24 hour telephone support helpdesk, via our incident reporting software or via email to the Technical Support Manager. Most incidents do fit a common type and have appropriate processes in place to deal with them. Non common incidents are dealt with on an adhoc basis and followed up with an incident report to the stakeholders depending on the severity

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £10000 to £44500 per instance per year
Discount for educational organisations No
Free trial available No

Documents

Documents
Pricing document View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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