Influential Software

Vena for Budgeting, Planning and Forecasting

Vena software, maintenance and services

Features

  • Planning, Budgeting, Forecasting, Consolidation with Vena

Benefits

  • Eliminates the proliferation of spreadsheets
  • Reduce time on decision making analysis

Pricing

£20000 per user per year

  • Education pricing available

Service documents

Framework

G-Cloud 11

Service ID

2 8 4 4 9 7 1 1 3 5 0 9 1 1 0

Contact

Influential Software

Andy Richardson

02078621122‬

andy.richardson@influentialsoftware.com

Service scope

Software add-on or extension
No
Cloud deployment model
Private cloud
Service constraints
No
System requirements
None

User support

Email or online ticketing support
Email or online ticketing
Support response times
Maximum first response of 1 business day
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), 7 days a week
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Standard Support Plan
Every customer has access to our Standard Support Plan for online and telephone support, including:
• 24/7 application monitoring
• Help desk phone and email support from 9:00 AM EST - 8:00 PM EST
• Unlimited case submissions
• Up to 3 Manager or Administrator users to contact Vena support
• Maximum first response time of 1 business day
• Access to the Vena Customer Portal, online videos, FAQs, user guides, and a community help forum in our knowledge base
• A dedicated customer success manager to help recommend products, services, and processes to help you get the most out of Vena

Extended Support Plan
For after-hours support and accelerated response times, our
Extended Support Plan combines all the services of our Standard Support Plan with:
• 24/5 Help Desk with on-call telephone support
• Maximum first response time of 2 hours for Severity A issues
• Up to 5 Manager or Administrator users to contact Vena support
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Training is provided as well as a range of consulting services to assist with implementation and data import etc.
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
N/A
End-of-contract process
Contracts are normally renewed on the contract anniversary. If a customer wishes to terminate the contract, all customer data is permanently deleted

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Same functionality
Service interface
No
API
No
Customisation available
No

Scaling

Independence of resources
This is a question for the ultimate supplier of the software - Vena

Analytics

Service usage metrics
Yes
Metrics types
This is a question for the ultimate supplier of the software - Vena
Reporting types
Reports on request

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Vena Solutions

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
Yes
Datacentre security standards
Supplier-defined controls
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Other
Other data at rest protection approach
This is a question for the ultimate supplier of the software - Vena
Data sanitisation process
No
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
N/A
Data export formats
Other
Other data export formats
N/A
Data import formats
Other
Other data import formats
Vena connects to any data source supporting multiple data formats.

Data-in-transit protection

Data protection between buyer and supplier networks
Other
Other protection between networks
This is a question for the ultimate supplier of the software - Vena
Data protection within supplier network
Other
Other protection within supplier network
This is a question for the ultimate supplier of the software - Vena

Availability and resilience

Guaranteed availability
This is a question for the ultimate supplier of the software - Vena
Approach to resilience
This is a question for the ultimate supplier of the software - Vena
Outage reporting
This is a question for the ultimate supplier of the software - Vena

Identity and authentication

User authentication needed
Yes
User authentication
Other
Other user authentication
This is a question for the ultimate supplier of the software - Vena
Access restrictions in management interfaces and support channels
This is a question for the ultimate supplier of the software - Vena
Access restriction testing frequency
Less than once a year
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
This is a question for the ultimate supplier of the software - Vena
Information security policies and processes
This is a question for the ultimate supplier of the software - Vena

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
This is a question for the ultimate supplier of the software - Vena
Vulnerability management type
Undisclosed
Vulnerability management approach
This is a question for the ultimate supplier of the software - Vena
Protective monitoring type
Undisclosed
Protective monitoring approach
This is a question for the ultimate supplier of the software - Vena
Incident management type
Undisclosed
Incident management approach
This is a question for the ultimate supplier of the software - Vena

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Pricing

Price
£20000 per user per year
Discount for educational organisations
Yes
Free trial available
No

Service documents

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