MSC Digital Limited

Cloud Transformation - Programme Recovery & Acceleration Service

MSC Digital has designed and delivered some of the most innovative cloud technology solutions in Whitehall. We are specialists in stabilising, turning around and accelerating cloud transformation programmes at scale and at pace using agile delivery practices to GDS standards, and recovering slippage in schedule, budget and/or quality.

Features

  • Stabilise and turnaround failing or delayed transformation projects and programmes
  • Recover slippage in schedule, budget and/or quality
  • Accelerate delivery of existing cloud adoption projects and programmes
  • Comprehensive review of scope, approach, architecture, delivery and financials
  • Clear definition of roadmap and outcomes to support your vision
  • Senior stakeholder engagement and alignment
  • Agile methodologies used for delivery at pace
  • Highly experienced Product Management and Delivery Management
  • Alignment with PMO and portfolio-level roadmaps
  • Accelerates adoption of cloud architecture and services

Benefits

  • Access to extensive Government-specific experience, case studies and knowledge
  • Rapidly enhances your in-house capability
  • Comprehensive independent programme review
  • Prioritises quick wins and high-gain transformation activities
  • Accelerates delivery with reduced risk
  • Overcomes obstacles and removes blockers
  • Embeds robust and sustainable ways of working and delivery cadence
  • Quickly embedded cost reduction and efficiency improvements
  • Best practice implementation of the HMG Technology Code of Practice
  • Alignment to GDS and NCSC guidance including ‘Secure by Design’

Pricing

£450.00 to £2,000.00 a person a day

Service documents

Framework

G-Cloud 12

Service ID

2 8 4 1 8 2 3 7 9 0 1 8 8 8 9

Contact

MSC Digital Limited

David Turner

020 7692 1748

info@mscdigital.co.uk

Planning

Planning service
Yes
How the planning service works
As a leading specialist in government technology transformation we can assist with every stage of your planning for cloud migration or adoption of cloud services.

Utilising our expert knowledge of government technology best practice we assist with shaping and developing your strategy, business case and technology roadmap, while performing cloud readiness and maturity assessments of your existing environment and capability assessment of your in-house staff.

We then work with you to design the new architecture, provide advice on evaluation and selection of cloud platforms (including AWS, Azure and GCP) and services, and develop a detailed project and technical migration plan for your legacy technology, applications and data.

All aligned to the Technology Code of Practice and latest Cabinet Office, GDS and NCSC (National Cyber Security Centre) guidance.

We can also assist with operational and commercial exit plans from your incumbent service providers and with Target Operating Model design and planning for the capability development of your in-house staff to familiarise them with running, managing and supporting the new environment.
Planning service works with specific services
No

Training

Training service provided
Yes
How the training service works
MSC Digital takes a “train the trainer” approach throughout the projects we undertake. This differs in approach to standard training courses, as your staff are mentored and coached in both the technologies and architectures we are delivering and in how to pass this knowledge on to their colleagues.We work closely with our clients’ technical staff throughout our engagements, helping them to “learn by doing” and transferring essential skills and knowledge to your in-house team.
We can also source and arrange formal training for our clients and their staff via relationships we have in place with several vendors (including AWS, Microsoft and Google) and training providers.
Training is tied to specific services
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
We have played lead migration roles in several large government cloud technology transformations and offer a full service from strategy to planning to delivery. Whether you need short-term assistance to bridge a gap in your migration or transformation capability or a full multi-functional programme team deployed to design and deliver major transformation, we will apply our wealth of government experience to guide you through your migration of hosting and digital platforms, Identity & Access Management (IDAM), Unified End-Point Management (UEM), Office productivity tools (MS Office 365 and Google G Suite), network and VoIP telephony and unified comms, legacy workplace and line of business applications. We also have lots of experience with End-User Device migrations at scale (12,000+ users) and large-scale data migrations.
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
MSC Digital will work with you to ensure all business, technical and performance requirements are clearly understood and develop appropriate approaches to confirm that requirements have been met to required quality standards . We have extensive experience working with government SIRO, CISO and Information Assurance experts. We review any proposed new cloud-based services against the NCSC Cloud Security Principles.

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy

Ongoing support

Ongoing support service
No

Service scope

Service constraints
None identified

User support

Email or online ticketing support
Email or online ticketing
Support response times
Within 4 hours during business hours.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
We provide dedicated 3rd line support from our project team, led by a Lead Consultant who is accountable for the delivery of our service. This support is provided throughout the duration of our service provision and is typically available during working hours (Monday to Friday). High quality Early Life Support (“floorwalkers”), 1st and 2nd line deskside support and Tech Bar support - focused on service-driven user interaction and rapid resolution - can be provided during migration and deployment activities, including outside regular working hours. A client specific support dashboard is provided during these activities, along with continual feedback and knowledge transfer to your BAU Service Desk and Live Service support function. Enhanced and extended support can be provided by arrangement.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Developed Vetting (DV)

Pricing

Price
£450.00 to £2,000.00 a person a day
Discount for educational organisations
No

Service documents

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