G-Cloud 11 services are suspended on Digital Marketplace

If you have an ongoing procurement on G-Cloud 11, you must complete it by 18 December 2020. Existing contracts with Circle Interactive are still valid.
Circle Interactive

Hosted Drupal

Circle provides Drupal software-as-a-service consultancy, configuration, and support for all kinds of web based CMS projects. Our experience covers publishing, collaboration, integrations with other systems and custom work of anything from small to very large projects - all to the highest standards.

Features

  • Powerful Open Source CMS
  • Multi-user access
  • UK hosted service
  • Community management
  • Well documented API
  • Data exchange with other platforms

Benefits

  • Real time information updates
  • Full configuration of content types and fields
  • Highly experienced support team
  • High performance system
  • No per-user licencing
  • Fully managed platfaorm
  • Strong Open Source community

Pricing

£250 an instance a month

  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at enquiries@circle-interactive.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 11

Service ID

2 8 3 3 3 6 8 7 9 7 5 7 3 7 1

Contact

Circle Interactive David Moreton
Telephone: 01179096967
Email: enquiries@circle-interactive.co.uk

Service scope

Software add-on or extension
No
Cloud deployment model
Public cloud
Service constraints
Drupal is a widely adopted enterprise level CMS, open source software platform with no recurring licence fees.

It can be migrated to a range of platforms using most common web servers. It needs to run on PHP with a MySQL or equivalent database.
System requirements
Modern browser

User support

Email or online ticketing support
Email or online ticketing
Support response times
We respond to ticketed support questions within 2 working hours and will aim to have a resolution within 8 working hours. If resolution within eight hours is not possible, we will draw up a timetable for a solution, and ask you to review and agree to this. We can provide weekend cover by prior agreement.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 A
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
We provide secure access to our dedicated online support ticket system allowing users to create and track support tickets, provide details, URLs and upload images (e.g. screen shots) relevant to the issue. The system provides real-time monitoring, with email alerts sent to all subscribed users each time a ticket is updated.

Support is billed at £95 per hour, charged in 15 minute increments.

We provide help-desk support during the hours of 9.00am to 5.00pm UK time (excluding weekends and public holidays in England).
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Onsite and online training is available from Circle and extensive documentation is available online.
We also provide regular open training days in London, Bristol and Edinburgh. Other locations can be arranged by request.
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
We can provide a full database dump but most data can also be extracted to csv or other formats through contributed modules.
End-of-contract process
Following written confirmation of the termination of contract, we would appoint a single person to act as the Exit Manager and this would likely be one of the main points of contact during the operation of the contract.
The Circle exit manager and your exit manager would between them draw up a plan and timetable for the transfer of documentation, winding down of any any services and any interim management structure that may be needed to ensure a smooth transition with minimal disruption.

They would ensure that all documentation is properly listed and that the transfer of all assets takes place including but not limited to:
- any custom code base
- access to all code repositories
- access to all production servers and test environments
- notes and documentation relating to development
- support tickets
- backups
- any encryption keys and other cryptographic controls
- any domains under our control

If additional assistance is required during or after the termination of our main services, these would be agreed as part of the plan and timing and cost of these services would form part of the overall exit plan.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
The layout is optimised for small screens but all functionality is the same.
Service interface
No
API
Yes
What users can and can't do using the API
The API can be used to extract and input most data types on the system. Full documentation is available at https://docs.civicrm.org/dev/en/latest/api/
API documentation
Yes
API documentation formats
HTML
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Most parts of the system can be customised through the UI. You can create custom contact types, data fields, groups, activity types, case configurations and so on.
Users need to have an administrator account to undertake this kind of customisation and training is recommended to ensure this is undertaken in line with best practice.
There is extensive online documentation available.

Scaling

Independence of resources
Customer environments are logically segregated in separate instances to prevent users and customers from accessing resources not assigned to them.

Analytics

Service usage metrics
Yes
Metrics types
We provide a monthly service report including uptime and metrics around user access, activity logs etc.
Reporting types
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
In-house
Protecting data at rest
Physical access control, complying with another standard
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
There is a built in reporting function that can be used to export data
Data export formats
  • CSV
  • Other
Other data export formats
  • PDF
  • XLS
Data import formats
  • CSV
  • Other
Other data import formats
XLS

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
We guarantee 99.9% availability of the service except for any scheduled maintenance downtime as may be agreed with the customer. Failure to meet agreed levels of availability will result in service credits awarded to the customer.
Approach to resilience
Available on request
Outage reporting
Email alerts

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels
All user are given roles which have sets of permissions associated with them. Users can be assigned multiple roles to build up the permissions they need to perform their duties.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
Between 6 months and 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
ACM
ISO/IEC 27001 accreditation date
12/04/2018
What the ISO/IEC 27001 doesn’t cover
Nothing
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
Circle has in place an ISO 27001 accredited Information Security Management System. This consists of a range of policies covering all aspects of our work and those policies are reviewed on a regular basis by the Information Security Management Team.
We have in place an incident management system and run regular training for all staff to ensure that they are not only aware of OWASP principles when developing code, but more mundane data protection issues such as screen visibility and password management. We can make individual policies available on request.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
All our configuration changes are documented following change requests, exported as code and stored in version control.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
This is open source software and we actively monitor all security discussions and set aside time to test and apply security updates as they become available. We aim to have all security patches applied within 4 hours.
Additionally we subject hosted systems to penetration testing and implement the feedback from this across our managed servers.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
We run monitoring software on all our instances to detect attempted logins, system usage, unusual activity etc. and this will alert us to a variety of attacks via email.
We respond to any attacks or compromises by immediately working to restore the integrity of the system and closing any holes discovered. We'll then log the incident using our standard incident reporting which will lead to full investigation and analysis to identify lessons we can learn and changes to process or policy that may be needed.
Incident management type
Supplier-defined controls
Incident management approach
We have a process for managing incidents as part of our ISO 27001 accredited ISMS. Users should report incidents via ticket or telephone to our support team who will then investigate, categorise and escalate these to our Information Security Management Team. All incidents will be investigated and analysed for lessons we can learn, with a focus on improving configuration and processes. All incidents are owned by a member of the ISMT.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Pricing

Price
£250 an instance a month
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
This is a fully functioning system except that full admin access is not allowed. It is a public demo so anyone may have configured the system to e.g. use another language. The system is reset overnight. Contact us for a private trial.

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at enquiries@circle-interactive.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.