Tascomi Ltd

Tascomi Public Protection

Tascomi Public Protection is an entirely web-based software solution which covers a wide range of functional areas.

Tascomi Public Protection allows authorised users to access the system remotely, allowing them to fully benefit from the efficiencies available from Mobile Working.

Features

  • Mobile Working
  • Shared Services
  • Cloud-Based
  • Private Cloud
  • Managed Service
  • Hosted
  • Real-Time Reporting
  • Online Services
  • Agile Methodology
  • Digital Transformation

Benefits

  • Digitally transform service provision
  • Enable easy access to online services
  • Work on the move via any mobile device
  • Achieve economies of scale across a Shared Service
  • Managed Service with no support boundaries
  • No requirement for 3rd parties
  • No requirement for mobile working extensions
  • ISO 27001 accredited Private Cloud for complete data security
  • Constantly evolving solutions through Agile methodologies
  • Predictable ICT costs with no hidden extras

Pricing

£624 to £780 per user per year

  • Free trial available

Service documents

G-Cloud 9

283139985767099

Tascomi Ltd

Bryan Snowden

0845 119 6020

sales@tascomi.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Private cloud
Service constraints No constraints
System requirements Access to a modern web-browser

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Details available on demand.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Onsite support
Support levels To ensure the best possible access to our support systems Tascomi provide the following communication channels for our customers:

• Phone – 0845 119 6020
• Email – support@tascomi.com
• Integrated Support

Tascomi telephone support is available as a minimum from Monday to Friday between 09:00 and 17:30 excluding Public Holidays.

Tascomi’s unique “Integrated Support” is a fast and efficient method of raising support calls, enabling users to raise a support call without leaving their current workflow. By clicking the “Help” button on the bottom right-hand side of their screen, which is available throughout the system, the support tool allows the user to:

• Choose the type of request; Bug, Enhancement, Question, Task
• Enter narrative describing the nature of the request, and
• Submit the request directly to our support system automatically raising a support call.

The user’s request is then acknowledge by email with the call reference number, which can then be monitored using the customer portal.

All support requests are logged and allocated a reference number and the call is only closed when the customer accepts the closure action. The priority of the call will be agreed with the customer and then monitored against our support targets.
Support available to third parties No

Onboarding and offboarding

Onboarding and offboarding
Getting started The standard Tascomi implementation package would typically include the following service days;

• Project Management (onsite / remote)
• Configuration Consultancy
• Training and associated Documentation (onsite / remote)
• Data Migration
• Development
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction If a customer chooses to move to an alternative supplier and requires an extract of the data, Tascomi can provide this information in a standard format for a cost of £5,000.
End-of-contract process Tascomi require customers to sign up for a minimum of a one year contract. In order to terminate the contract, Tascomi will require 6 months notice.

If a customer chooses to move to an alternative supplier and requires an extract of the data, Tascomi can provide this information in a standard format for a cost of £5,000.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Tascomi software is mobile by default and built using responsive technology. This enables users to enjoy the same experience regardless of the device in use.
Accessibility standards WCAG 2.0 AA or EN 301 549
Accessibility testing Details available on demand.
API Yes
What users can and can't do using the API Tascomi solutions come complete with a full suite of API (RESTful) which allow for integration with compatible third party applications.
API documentation Yes
API documentation formats HTML
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Details available on demand.

Scaling

Scaling
Independence of resources Details available on demand.

Analytics

Analytics
Service usage metrics Yes
Metrics types Tascomi service metrics are detailed within the Service Level Agreement.
Reporting types Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance None

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations No
Datacentre security standards Managed by a third party
Penetration testing frequency At least once a year
Penetration testing approach In-house
Protecting data at rest
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach Details available on demand.
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability Details available on demand.
Approach to resilience Details available on demand.
Outage reporting Details available on demand.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels Details available on demand.
Access restriction testing frequency At least once a year
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 BMTRADA
ISO/IEC 27001 accreditation date 04.03.2014
What the ISO/IEC 27001 doesn’t cover Details surrounding Tascomi's ISO/IEC 27001 certification are available upon request.
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security accreditations No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation Yes
Security governance standards ISO/IEC 27001
Information security policies and processes Details available on demand.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach Details available on demand.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach Details available on demand.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach Details available on demand.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach Details available on demand.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £624 to £780 per user per year
Discount for educational organisations No
Free trial available Yes
Description of free trial Tascomi is happy to provide a prospective customer with trial access to the services as part of the latter stages of the procurement prior to signing off the Call-Off Agreement. Typically the trail is set for a week’s duration and is provided for a couple of select users.

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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