PSKINETIC LIMITED

Appian BPM Platform (Implementing Applications)

At psKINETIC we make the hard things happen. We offer a full range of BPM consulting services using cloud-based applications. Our BPM consulting practice consists of energetic, bright, experienced team with specialised skills in Process Discovery, Design and Modelling, Business Analysis, Setup/Implementation and Ongoing support.

Features

  • Research and analyse legacy processes suitable for digital transformation
  • Business process design, development and blueprinting
  • Identify and unlock the benefits of digital technology investment
  • Understand and embed the digital skills required in the business
  • Enable organisations to adapt to new ways of digitised working
  • Digital service mapping and value chain assessment
  • Identify inefficiencies in existing services
  • Identify opportunities for digital change
  • Business and Investment case writing
  • Economic modelling of change programmes

Benefits

  • Drive improvements in service quality and efficiency
  • Reduced service operating costs
  • Identify and understand gap analysis of strategy and digital working
  • Explore service designs
  • Establish an agile user focused culture
  • Clear understanding of the team required to deliver transformational outcomes
  • Define governance structure required to deliver transformational outcomes
  • Ensure the balance of digital enabling technology is appropriate
  • Draw upon the extensive experience of psKINETIC
  • Drive user needs based digital service transformation

Pricing

£100 to £150 per user per month

Service documents

G-Cloud 11

282784134932062

PSKINETIC LIMITED

Vikki Hailey

07474966457

vikki.hailey@pskinetic.com

Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to Appian is designed to integrate and consolidate data from pre-existing legacy systems, with the long term capability to replace their functionality if ever desired.
Cloud deployment model Private cloud
Service constraints As Appian is a software as a service platform, little reliance is placed upon the customer. psKINETIC manage support and upgrades as part of our offering. The client is notified well in advance of the scheduled release dates, however, this should not affect production environments.
System requirements
  • Browser - Microsoft Edge
  • Browser - Microsoft Internet Explorer 11
  • Browser - Mozilla Firefox
  • Browser - Google Chrome
  • Browser - Apple Safari
  • Mobile - Android
  • Mobile - iOS

User support

User support
Email or online ticketing support Email or online ticketing
Support response times We can provide 1 hour response times subject to the individual contractual agreements for each engagement.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.1 AA or EN 301 549
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels We provide application support at three levels:
Level 1 support :
Level 1 support provides resolution to minor issues within an application
Level 2 support:
Level 2 support will provide a secondary resolution function and management of solution configuration
Level 3 support:
The Level 3 support will provide advanced technology diagnosis and resolution. The cost of each level of support is subject to different parameters per contract; e.g. the size of application, the hours of support required etc.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Upon conclusion of contract a link is sent to the client to enable username and password credentials to be set up. This is a simple process and does not require training. However, it is recommended that the system administrator attends admin training to understand how to set up user permissions.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction This is available through Appian Community. Once you become a customer you will have full access to the Appian Community repository whereby all documentation of this nature is stored
End-of-contract process Additional cost: Depending upon the program, additional professional services may be required for new processes/programmes of work. psKINETIC also offer a long-term managed (application) service that alleviates the need for the customer to manage change on the application.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service There are no differences, all configurations are automatically mobile-compatible and enabled, both via browser and the Appian App.
Service interface Yes
Description of service interface Appian has a pre-built service interface, which can be customised to large degree depending on the user requirements.
Accessibility standards WCAG 2.1 AA or EN 301 549
Accessibility testing Details around Appian's accessibility and use of assistive technology can be found here: https://www.appian.com/accessibility-conformance-report-vpat-508/
API Yes
What users can and can't do using the API Standard tools are available to make APIs available in the platform. Further information can be provided if required.
API documentation Yes
API documentation formats
  • Open API (also known as Swagger)
  • HTML
  • PDF
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Appian as a platform needs to be entirely configured to a BPM use case, and prior to configuration does nothing. As such, nearly every aspect of the application - from the interface to its functionality - can be customised. Further information available on request.

Scaling

Scaling
Independence of resources Solutions are scoped with 30%-40% capacity headroom. All services are monitored 24/7 with monthly or quarterly service reviews to review / monitor any scaling requirements.

Analytics

Analytics
Service usage metrics Yes
Metrics types CPU, Disk, HTTP request and response status, Memory, Network, Number of active instances
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Reseller providing extra support
Organisation whose services are being resold Appian

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Data can be exported through CSV files, API configurations, email, and a variety of other methods.
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability Standard uptime is 99.95% High availability option is available Service credits model supported in contracts
Approach to resilience Available on request
Outage reporting Email alerts

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels As part of IS27001 controls clear segregation of duties are in place. This is audited monthly / quarterly. Further information can be provided if required.
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 QAS International
ISO/IEC 27001 accreditation date 24/02/2019
What the ISO/IEC 27001 doesn’t cover N/A covers full business operation
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes IS27001 certified. Additional information available on request.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach ISO27001 certified. Additional information available on request.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach ISO27001 certified. Additional information available on request.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach ISO27001 certified. Additional information available on request.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach ISO27001 certified. Additional information available on request.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £100 to £150 per user per month
Discount for educational organisations No
Free trial available Yes
Description of free trial Appian is offered on a 30 day trial basis. However, we recommend a level of education prior to any trial commencing. The trial allows access to the complete fully integrated Appian platform.
Link to free trial https://www.appian.com/platform/free-trial/

Service documents

pdf document: Pricing document pdf document: Terms and conditions
Service documents
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