StreamTranscribe leverages the latest cloud technologies in machine learning, artificial intelligence and natural Language processing to deliver accurate auto generated closed captions in minutes rather than days. StreamTranscribe integrates seamlessly with existing video or audio libraries. It generates Closed Captions to your audience.
- Fastest generated closed captions in minutes
- HTML5 compliant
- Fully mobile responsive
- Pay for what you use
- Seamlessly integrates with new and Existing Media Platform customers
- Custom word replacement rules
- Detailed billing and usage reports
- Manage and download Closed Captions from a single interface
- Fastest turnaround time to generate closed captions
- Custom word replacement rules handles profanity and abbreviations
- High accuracy - up to 99.67%
- Built around the world-leading Amazon Transcribe service
- Boost engagement
- Ensure accessibility for video content
- Enable quick turnarounds for video content
£0.12 per unit per minute
- Education pricing available
020 7419 2842
|Software add-on or extension||No|
|Cloud deployment model||Public cloud|
|Service constraints||No constraints.|
|Email or online ticketing support||Yes, at extra cost|
|Support response times||StreamAMG's support response time depends on severity and on our Bronze, Silver or Gold (weekend support) support options. We aim to respond to questions with 30 minutes of submission during weekdays 9am to 5pm. Outside of this, we would respond to questions within 30 minutes of the start of the next working day.|
|User can manage status and priority of support tickets||Yes|
|Online ticketing support accessibility||WCAG 2.1 AAA|
|Phone support availability||24 hours, 7 days a week|
|Web chat support||Yes, at an extra cost|
|Web chat support availability||24 hours, 7 days a week|
|Web chat support accessibility standard||WCAG 2.1 AA or EN 301 549|
|Web chat accessibility testing||Screen reader support: it is accessible via screen readers Keyboard navigation: Every component can be accessed using a keyboard without requiring a mouse or trackpad. Colour contrast: all text is clearly visible when using colour with enough contrast.|
|Onsite support||Yes, at extra cost|
Support Levels: Bronze - £100 per month - via email/support desk weekdays 9-5pm. Silver - £250 per month - via telephone and email/support desk weekdays 9-5pm. Gold - £800 per month - via telephone and email/support desk all week 24/7.
(All support levels in include a technical account manager and support via a cloud support engineer.)
|Support available to third parties||Yes|
Onboarding and offboarding
|Getting started||StreamAMG provides a range of resources to help users get started with our services. We provide onsite training, online training and user documentation to help users start using our services.|
|End-of-contract data extraction||Users can download their data via the service interface, or request a mass download from StreamAMG's client services team.|
|End-of-contract process||Deletion of data is included within the contract. Export of data requires an additional charge (£750 per day).|
Using the service
|Web browser interface||Yes|
|Application to install||No|
|Designed for use on mobile devices||Yes|
|Differences between the mobile and desktop service||StreamTranscribe is mobile-responsive. We have a carefully designed mobile interface that allows you to access all features that are available on desktop.|
|Description of service interface||StreamTranscribe's interface is designed to be easy to use through a browser.|
|Accessibility standards||WCAG 2.1 AA or EN 301 549|
|Accessibility testing||We test our products with assistive technologies to meet the required standards.|
|What users can and can't do using the API||Users cannot set up the service through the API and they cannot make changes through the API. There are no limitations to how users can set up or make changes through the API.|
|API documentation formats||Open API (also known as Swagger)|
|API sandbox or test environment||Yes|
|Description of customisation||
Users with full account access can set custom word replacement rules to handle profanity, abbreviations and acronyms. Therefore, they can find specific words that where generated automatically by the service and replace them with other words or characters. Alternatively, they can edit an existing rule or delete a rule.
Also, mode for auto processing new entries can be selected by the users with full account access.
All other features can be reviewed for customisation on request and at additional cost.
|Independence of resources||We have auto-scaling parameters set up within our Amazon Web Services (AWS) infrastructure and regularly conduct Load Reviews. Therefore, StreamAMG can efficiently manage increased demand by other users. AWS continuously monitors service usage and maintains a capacity planning model to assess infrastructure usage and demands frequently.|
|Service usage metrics||Yes|
|Metrics types||The users can download closed captions for a video. Also, the users can download detailed Billing report. Metrics can be customised or developed at an additional cost.|
|Supplier type||Not a reseller|
|Staff security clearance||Staff screening not performed|
|Government security clearance||None|
|Knowledge of data storage and processing locations||Yes|
|Data storage and processing locations||
|User control over data storage and processing locations||Yes|
|Datacentre security standards||Complies with a recognised standard (for example CSA CCM version 3.0)|
|Penetration testing frequency||Less than once a year|
|Penetration testing approach||Another external penetration testing organisation|
|Protecting data at rest||Encryption of all physical media|
|Data sanitisation process||Yes|
|Data sanitisation type||Explicit overwriting of storage before reallocation|
|Equipment disposal approach||A third-party destruction service|
Data importing and exporting
|Data export approach||Users can export their data via the user interface.|
|Data export formats||Other|
|Other data export formats||SRT|
|Data import formats||Other|
|Other data import formats||None|
|Data protection between buyer and supplier networks||TLS (version 1.2 or above)|
|Data protection within supplier network||
Availability and resilience
|Guaranteed availability||Our standard SLA is 99.97%. Users are refunded at double the pro-rata rate for any time beyond that, up to a maximum of the total fees due in the month in question.|
|Approach to resilience||Available on request|
|Outage reporting||Our service reports any outages via a public dashboard and email alerts.|
Identity and authentication
|User authentication needed||Yes|
|Other user authentication||StreamAMG controls access via unique user ID/password authentication. No actions are permissible without authentication.|
|Access restrictions in management interfaces and support channels||For management interfaces there is per user restriction. There are no restriction on support channels.|
|Access restriction testing frequency||At least every 6 months|
|Management access authentication||Username or password|
Audit information for users
|Access to user activity audit information||You control when users can access audit information|
|How long user audit data is stored for||At least 12 months|
|Access to supplier activity audit information||You control when users can access audit information|
|How long supplier audit data is stored for||At least 12 months|
|How long system logs are stored for||At least 12 months|
Standards and certifications
|ISO/IEC 27001 certification||Yes|
|Who accredited the ISO/IEC 27001||EY CertifyPoint|
|ISO/IEC 27001 accreditation date||18/11/2010|
|What the ISO/IEC 27001 doesn’t cover||All services not hosted on AWS.|
|ISO 28000:2007 certification||No|
|CSA STAR certification||No|
|Other security certifications||Yes|
|Any other security certifications||Cyber Security Essentials|
|Named board-level person responsible for service security||Yes|
|Security governance certified||No|
|Security governance approach||
Our information security policies are the responsibility of our CTO.
We have ISO 9001 certification for ‘Webcasting and Associated Services’ since 19th August 2003.
StreamAMG has gained Cyber Essentials certification.
Policies are reviewed on an annual basis, or as needed, to ensure that the policy remains aligned with changes to relevant laws, contractually obligations and best practice.
|Information security policies and processes||
StreamAMG's security policies and operating procedures are fully compliant with regional and EU legislation and industry best practice.
We have Cyber Essentials certification. This certification tests data and application sensitivity and risk including the provision of suitable application firewalls, patch management, antivirus and antimalware tools.
All our employees are familiarised with StreamAMG's security policies.
In the event that a security incident occurs, we would immediately inform the CIO, CTO and Support teams. We have an incident management system in place.
|Configuration and change management standard||Supplier-defined controls|
|Configuration and change management approach||Change management is via written request and response.|
|Vulnerability management type||Supplier-defined controls|
|Vulnerability management approach||We undergo penetration testing on an annual basis. Patches are deployed within one working day. Information comes from a variety of sources, but we contract with a third party for DDOS protection.|
|Protective monitoring type||Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402|
|Protective monitoring approach||
StreamAMG has implemented a global quality control on the entire system. We have three layers of monitoring, based on: - Nagios; - CopperEgg; and - our own proprietary AudioMon. This three-tiered approach gives 99.99% precision of the monitoring system and excellent reliability.
We guarantee the availability, security, resilience and reliability of the solution and all its functionalities 24/7.
|Incident management type||Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402|
|Incident management approach||
StreamAMG has an efficient incident management system and process in place for existing clients to ensure the logging and follow-up of each problem.
We have pre-defined processes for common events. All incidents are tracked within our Atlassian and HelpScout desks. Incident reports are provided within 8 working hours.
We send a full incident report to the client, which serves as an official record of the incident and all subsequent activity related to the incident is recorded in this document.
|Approach to secure software development best practice||Supplier-defined process|
Public sector networks
|Connection to public sector networks||No|
|Price||£0.12 per unit per minute|
|Discount for educational organisations||Yes|
|Free trial available||Yes|
|Description of free trial||60 minutes of content.|
|Link to free trial||https://www.streamamg.com/contact|